Washington Metropolitan Area Transit Authority (WMATA)

#YourMetro is working with leaders across the region to secure a better, brighter future & make transit accessible for all. Last year, we made tremendous strides, but our work is just starting. As we reflect on 2023, know we are proud to serve you & keep the region moving. #wmata

FY24 was incredible!🌟 We achieved 88% record Metrorail customer satisfaction & 38 months of year-over-year ridership growth. We launched 24/7 bus service on 14 routes in DC, introduced our first 60-ft electric bus & so much more! Watch our journey: https://ow.ly/ToVa50Su6RY #wmata

Show Metro’s #ArtinTransit projects some love and vote for “A Familiar Trip" and "A Subtle Trip” by Rob Ley and “Tunnel Vision” by FreelandBuck for the 2024 People’s Choice CODAawards! These artworks are in the 2024 CODAawards Top 100. The top two with the most votes will win People’s Choice. You can see “A Familiar Trip" and "A Subtle Trip” at Potomac Yard station and “Tunnel Vision” at the Metro Office Building lobby in Alexandria. Cast your vote by July 2 at https://lnkd.in/g4TudmJv #wmata

We're excited to share the inspiring journey of Jeff Hiott, Metro's Senior VP of Operational Transformation. Jeff's dedication to public transportation and his commitment to an inclusive workplace make us proud this Pride Month. Read more about how he's making a difference. #wmata 

Behind the scenes at Metro! 🚇 This week, Metro’s Board of Directors toured Forest Glen Station, exploring cooling systems, platform features, track switches, and more. Big thanks to our incredible Metro team for an insightful and hands-on tour. #wmata

Huge thanks to our Metro team for hosting students and parents from Watkins & Peabody Elementary Schools over the weekend! 🎉 They had a blast on a special "Behind the Scenes" tour at West Falls Church Station. Around 15 guests joined us for this unforgettable experience, learning firsthand how Metro keeps the region moving. 🚇🚌 #wmata

Exciting news! Last week, the American Public Transportation Association (APTA) presented Metro with a 2024 Gold Safety Award for our groundbreaking Station Overrun/Just Culture Pilot program. The APTA Gold Safety Award honors public transportation systems that have demonstrated innovative concepts or effective problem-solving techniques not previously applied in the public transportation industry. The Station Overrun/Just Culture Pilot program revolutionized how Metro investigates safety events by identifying all contributing factors, such as procedural flaws, training issues, or environmental conditions. It assesses whether an operator’s actions were deliberate and provides managers with a consistent framework to decide if disciplinary action is necessary or if alternative measures like additional training or procedural changes would be more effective in preventing future incidents. Learn more: https://lnkd.in/ephG7QKU #wmata

Without transit, our region would lose more than $9 BILLION worth of economic activity due to heavy traffic congestion, lack of access to jobs, & slower movement of goods. New research shows how investing in transit helps our communities thrive: https://lnkd.in/eASkTmC8 #wmata

Meet Doojin, Metro’s Director of Transit Asset Management, who brings five years of experience overseeing the enterprise asset management framework (the systems and processes used to manage physical assets throughout their lifecycle). His team ensures that the systems used to gather data from rail, bus, paratransit, and infrastructure assets are providing accurate information which is used to provide service updates to our customers and follow up for reported maintenance issues.  “It’s a small team of twelve, including myself. We are needed because there is so much information out there, but you need someone to help make sense of it.”  He says his team ensures that everyone is on the same page, which helps Metro improve its business practices, financial accountability, and service provision for our customers.  Doojin, born in South Korea and having lived in Iran, Greece, and now the U.S., brings a unique and diverse perspective to his role. He’s passionate about public transportation, a passion shaped by his experiences in different cultures and countries.  “Transit is a great way to connect people,” he says. “When you get on transit, you see the culture through the lens of the locals.”  With a love for kimchi stew, a taste of his Korean heritage, he celebrates Asian Pacific Heritage Month to promote awareness and learning.  “It’s a good way for others to understand someone who may be different from them. Highlighting a particular community provides an opportunity for recognition and allows people who are not part of it to say, ‘Okay, I’m learning a little more about this culture.”  “People are fundamentally pretty similar no matter what they look like.” #AsianPacificHeritageMonth #wmata

Today at Metro Headquarters, we celebrated Pan Asian Heritage in honor of Asian/Pacific Island American Heritage Month! It was a special day where we honored and embraced the rich diversity of Asian and Pacific Islander cultures that are an integral part of our community and workplace. As part of this celebration, we proudly launched Metro's Pan Asian Employee Resource Group. This group will play a vital role in promoting diversity, fostering inclusion, and recognizing the unique contributions of our Pan Asian employees. Thank you to all who joined us for this wonderful event. Your support and participation made it even more meaningful! #AsianPacificIslanderHeritageMonth #wmata