Walker Information

As a CX leader, you constantly seek customer feedback. Now it's your turn to provide it! Walker and the Customer Experience Professionals Association (CXPA) have joined forces for the The CX Leader Pulse, a quarterly study focusing on specific CX topics. Answer a few questions, we analyze the data, you receive the results. This quarter's Pulse is all about how we get CUSTOMER FEEDBACK into our organizations. ❔ With all the channels and ways we have available to capture Voice of the Customer, what are CX pros using? ❔ How well are we taking advantage of these opportunities? ❔ How does your organization stack up against others? (Take the survey to find out!) The Pulse takes less than 5 minutes to complete but will have years of impact on the practice of CX. Lend your feedback today: https://lnkd.in/gVfwrYXG #CX #CustomerExperience #CXPA #CCXP #Benchmarking

🚀🌐 Dive into the AI Revolution or Risk Falling Behind! 🌐🚀 The world of artificial intelligence is evolving seemingly every minute! From generative AI to practical applications in customer experience, AI is transforming the way we operate. Are you keeping up? Check out Alexander Mason’s article on practical uses for AI, how to navigate its limitations, and what’s on the horizon. https://lnkd.in/gmU3dgbe #ArtificialIntelligence #AI #CX #CustomerExperience #article 

👂 As a #CX leader, you likely have a knack for listening, but do you ACTIVELY LISTEN? This week on The CX Leader Podcast, Marisa Schwartz DNP, MBA of St. Luke's University Health Network discusses the importance of active listening and how it can improve experiences. #podcast #customerexperience https://lnkd.in/g7nbUCnT

🧠 Giving your brain a little break this week to enjoy the 4th of July and a nice, long weekend? We don't blame you! When you're ready to get back in action, visit https://lnkd.in/ea4-rAx8 to get your creative CX juices flowing again. 🎨 🖌 📅 We're in the back half of 2024 and those end-of-year CX goals are approaching quickly. This page, in partnership with the Customer Experience Professionals Association (CXPA), offers a one-stop shop for popular Walker webinars, podcast episodes, and downloadable resources to put your CX efforts into overdrive! #CX #customerexperience #CXPA

📢 CX RESOURCE - Is your sample size statistically significant? What is the right number to make the data meaningful? When can you feel confident enough to act? Find out from Walker #CXpert Tanner Smith in this 7-minute #minicast from The CX Leader Podcast. #CX #customerexperience #podcast https://lnkd.in/g4R8Ahpj

Do any of these "3 T's" sound like challenges in your organization when it comes to CX and making the most of your Qualtrics investment? ⌛ Not enough Time 🤝 Too small a Team 💡 Need more Training Walker has you covered. We offer staff augmentation services delivered from some of the most knowledgeable, skilled Qualtrics platform experts in the industry. From CX best practices to "QualTricks" that make the platform perform exactly how you need, Walker offers the expertise to make it happen—all as an extension of your in-house team. Learn more at: https://lnkd.in/g4u5ha-J #CX #customerexperience

📊 THE DATA IS IN from our first CX Leader Pulse Survey! Now it's time for round 2! The first Pulse focused on: 1) What are CX leaders reporting about CX investment in their organizations? 2) What differences can we notice in the data based on where the CX responsibility is situated in the organization? Check out the results below. 👇 The current Pulse is all about how we get CUSTOMER FEEDBACK into our organizations. With all the channels and ways we have available to capture Voice of the Customer, what are CX pros using? How well are we taking advantage of these opportunities? Take the survey and lend your expertise at 👉: https://lnkd.in/gVfwrYXG The CX Leader Pulse is a short, quarterly, practical survey designed to help CX Professionals benchmark their program activities against others. Learn more at: https://lnkd.in/gYqtS3TV #CX #CustomerExperience #survey #CXPA Customer Experience Professionals Association (CXPA)

The results are in! This week on The CX Leader Podcast, Greg Melia, CAE of the Customer Experience Professionals Association (CXPA) and Walker's Troy Powell, Ph.D. discuss the results of the first CX Leader Pulse survey, examining what #CX professionals are (or are not) doing in their programs. #customerexperience #podcast #survey https://lnkd.in/g9B9eRkD

Are you fully managing or just monitoring customer experience? The practice of reflective-only monitoring can feel stale. The key is taking the information and using it to drive new business outcomes. Check out these tips from Matt Braun, CCXP on how to transition to a predictive program and strategies for taking action to make the most of your CX efforts. #CX #CustomerExperience #blog #article https://lnkd.in/gYaaAAFd