Voyage Advisory

Voyage’s team of management consultants work side-by-side with leaders to achieve their top objectives and solve their toughest problems. We work tirelessly until strategy becomes reality. We have the skill, discipline and insight to lead critical projects, to design and implement process improvements, to drive change efforts toward maximum ROI, and to elevate customer experience — saving companies time, money and aggravation.

Website

http://www.voyageadvisory.com

External link for Voyage Advisory

Industry

Business Consulting and Services

Company size

11-50 employees

Headquarters

Chicago, Illinois

Type

Privately Held

Founded

2018

Specialties

Contact Center, Customer Experience, Back Office, Customer Care, Customer Service, Process Improvement, Center of Excellence, operations transformation, change management, service operations , manufacturing , data analytics, program office , process excellence, public sector, private sector, utilities, process automation, drive efficiency, lead key programs, technology solutions, vendor evaluation, core requirements gathering, future system strategy, project management, strategic advisory support, communications, governance planning and design, technology adoption, volume and trend analysis, time in motion studies, resource modeling, systems for managing, process evaluation and redesign, organizational design, workforce management, metrics, reporting and scorecards definition, automation and self service strategy, activity decomposition, forecasting, scheduling, speech analytics , speech analytics program design, service design, knowledge management , knowledge management program design, contact center transformation, customer experience programs and metrics, and gamification