Onboarding can make or break the employee experience. That’s why, at Upside, we make it a priority to get new hires started on the right foot. This Built In article featuring Upside’s Melissa Jamison describes our new employee experience and why we believe it’s so important: https://bit.ly/3VOXW11 #career #employeeonboarding
About us
Upside is a technology company that increases the financial power of people and businesses in the real world. Since 2016, we’ve helped millions of people get more purchasing power on the things they need, and tens of thousands of brick and mortar businesses earn measurable profit – all while contributing to important sustainability initiatives.
- Website
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http://www.upside.com
External link for Upside
- Industry
- Retail
- Company size
- 201-500 employees
- Headquarters
- Washington, District of Columbia
- Type
- Privately Held
- Specialties
- Personalization, Data Analytics, Mobile Apps, Digital Marketing, Retail Tech, and Fintech
Locations
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Primary
1701 Rhode Island Ave NW
Washington, District of Columbia 20036, US
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11921 N Mopac Expy
Austin, Texas 78759, US
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330 N Wabash Ave
Chicago, Illinois 60611, US
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7 W 18th St
New York, NY 10011, US
Employees at Upside
Updates
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It feels like there’s a fee frenzy out there. Additional charges here, and there… consumers just want to know what they’re being charged, and why. Where are these fees coming from? 💰 It’s getting a lot more expensive to run a business. Many of the fees being tacked on today — like a restaurant service fee, or a charge for using a credit card instead of paying in cash — exist just to cover the operator’s costs. 💰💰 The “frenzy” is largely fed by third party providers. Most of the “hidden” fees you see come from services like delivery, personal shopping, and subscriptions — like ASAP or long-distance delivery, service fees, regulatory fees, and more. Read more about why prices have gotten so high, and what retailers can do to rebuild trust with skeptical, wallet-conscious consumers 👇 https://bit.ly/45MQBlN #inflation #pricingstrategy #profitability
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Meet Kate Naranjo! Kate is a Strategic Account Manager on our Retailer Go-To-Market team. Read about her advice for those looking to get into account management, and what she loves about her team: https://bit.ly/3XYjCcH
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There’s a gap between loyalty membership and loyal behavior, but there’s also an opportunity — to turn average loyalty members into “super-users.” Upside data shows that more than 70% of loyalty members visit a retailer less than twice a month (or even not at all). Plus, over half of members churn within a year of sign-up. But loyalty members aren’t a monolith. Within any membership group, “super-users” make up about 22% — yet they generate 46% of *total* transactions and revenue. How can you create more super-users among your loyalty base? Find out: https://bit.ly/3VFPAaB #consumerinsights #loyaltyprograms
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💡 Great summary from David Poulnot on some of the latest retail insights
finally had time to digest the Mastercard/Forrester "Growth through Revenue Diversification" report.....and it's a banger 🔥 A few of the highlights: 💡 65% of retail decision-makers are finding it harder to respond to rapidly changing consumer expectations than in previous years 💡 76% of retailers agree that finding new ways to generate revenue outside traditional methods is essential Digging a little deeper, the highest ranked paint points are: 1️⃣ Difficulty personalizing customer interactions 2️⃣ Insufficient customer data 3️⃣ Inability to assess the cause & effect of introducing a new strategy or initiative 4️⃣ Lack of internal skills or resources 5️⃣ Inability to come up with new ideas or innovations 6️⃣ Inability to foster long-term brand loyalty As a result, 91% of respondents have already or will develop new B2B partnerships to alleviate revenue growth challenges 🤝 "Retailers can expect to see significant return from investing in third-party data solutions, such as access to more holistic consumer insights." 📈 It's a challenging landscape out there! You're not alone!! 🙌 (link to the report in the comments)
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🚨 Just one more day to sign up! Join us this Thursday at 1 pm ET for a webinar featuring retail executives in grocery, fuel, and restaurant as they share their real-world experience with loyalty investments. Save your spot here: https://bit.ly/3yEUP2p
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The future of IRL customer acquisition is personalized, and major retailers like Terrible's, Circle K, and Road Ranger partner with Upside to make it happen. 💬 “In many cases, a customer’s experience is beginning prior to visiting a location and starts with why they want to stop there,” said Peter Rasmussen, CEO and founder of Convenience and Energy Advisors, in a recent Convenience Store News article. Upside VP of Multi-vertical Sales David Poulnot is also quoted, stressing the importance of c-store customer acquisition for long-term business growth: 💬 “That comes with investing in ways to personalize the experience to consumers, both at the pump and before they get to the stores.” Read the article here👇 https://bit.ly/3KQOdkz
Convenience Retailers Deploy a Mix of Techniques to Attract Fuel-Only Customers
csnews.com
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Upside reposted this
Very excited about this launch. Throughout our pilot it was obvious to see that Giant Eagle is a great brand and a great business, and now they’re the first retailer on the Upside platform to launch three separate categories. 🛒 Giant Eagle, Inc. and Market District ⛽ GetGo 🍫 GetGo Café + Market During their pilot with Upside, 10% of the users we drove in-store were entirely new to Giant Eagle, and 40% were infrequent Giant Eagle customers that are now coming in-store more often. It’s a testament to the power of personalized promotions, and the network effects of our continued multi-category growth. I look forward to continuing to grow this relationship. https://lnkd.in/g9kgzpxi
Giant Eagle and Upside Partner to Offer More Personalized Value to Customers
upside.com
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🗓️ Save the date: Join us on Thursday, June 27 at 1 pm ET for a webinar featuring retail executives in grocery, fuel, and restaurant as they share their real-world experience with loyalty investments. Speakers: 🗣️ Jennifer Hopper, Chief Information Officer at Save A Lot 🗣️ Samuel Zanini, VP of Revenue at Terrible's 🗣️ Stuart Seagroves, President at Southeast Restaurants Corp. (dba Pizza Hut) This webinar panel is a must-attend event for retail professionals looking for actionable insights into: ⛰️ The biggest obstacles to loyalty program success 💪 How to turn more loyalty members into super-users 📊 The best metrics to assess program health ➕ How to augment loyalty offerings to drive better business performance We’re looking forward to a lively discussion, so don’t miss it! Save your spot now: https://bit.ly/3yEUP2p
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Big news! Upside 🤝 Giant Eagle, Inc. Excited to welcome Giant Eagle as *the first retailer* on Upside to offer cash back opportunities in three separate categories: supermarkets (Giant Eagle and Market District), fuel (GetGo fuel), and convenience stores (GetGo Café + Market). 💬 “Upside allows us to give our guests opportunities to earn cash back while shopping at our stores, including our GetGo convenience store locations. This benefit stacks on top of our myPerks loyalty program and is another way we’re delivering on our promise to deliver value to our customers across all Giant Eagle brands.” – Giant Eagle’s Chief Strategy & Marketing Officer, Justin Weinstein Read more about the partnership: https://bit.ly/4c8jM5n
Giant Eagle and Upside Partner to Offer More Personalized Value to Customers
upside.com