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“Our customers are pissed off!” 😡 Sarah Chen head of customer experience said to me when we first met a couple of months ago…. TechCorp, a rapidly growing software company, faced a major challenge: long hold times and callback delays were frustrating customers and hurting satisfaction rates. 👉Enter UponAi's innovative voice assistant solution. Within just 3 months of implementation: • Call answer rates increased by 78% • Average hold times decreased from 12 minutes to under 2 minutes • Customer satisfaction scores rose by 45% "UponAi's voice assistant has been a game-changer," says Sarah Chen, TechCorp's Head of Customer Experience. "It handles routine inquiries instantly, freeing up our human agents for more complex issues. The natural language processing is so advanced that many customers don't even realize they're talking to an AI." Key benefits: 1. 24/7 availability 2. Instant responses to common questions 3. Seamless escalation to human agents when needed 4. Personalized interactions based on customer history The result? Happier customers, more efficient operations, and a team of support agents who can focus on high-value interactions. Is @UponAi’s voice assistant the solution your company needs to level up customer service? Learn more at www.uponai.com Or follow our company page UponAI Bill (PhoneBill) McClain ☎️ #CustomerService #AI #VoiceAssistant #BusinessSuccess