Join us for an enlightening LinkedIn Live episode featuring Natalie Gooch, Director of Learning and Development, as we explore the power of emotional intelligence, diversity in perspectives, thoughts, and abilities. We'll dive into how emotionally intelligent leaders create optimal states for learning and performance, the importance of taking action on available advice and tools, and the transformative impact of self-acceptance and owning your growth. Discover practical insights to deepen your connections and unlock your potential both personally and professionally. Tune in on July 25 at 10:00 AM MT! #GrowthMindset #DiversityAndInclusion #EmotionalIntelligence #LinkedInLive
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 279,935 followers
We create smiles
About us
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
- Website
-
http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
-
Many CX leaders struggle to pinpoint hidden inefficiencies that drag down performance 😰. Our free assessment takes the guesswork out of optimization! Get valuable insights to transform your contact center. Start your journey to CX excellence here 👉 https://lnkd.in/duvchW8M
-
From the Eiffel Tower to our contact centers, preparation is key! 🌟 Our VP of Sales, Michel Kabengera 康觅学, draws a beautiful parallel between the meticulous preparations for the Paris 2024 Olympics and our efforts at TTEC to create exceptional experiences. Just as Paris readies itself to host the world, we are prepared to provide top-notch service to our clients while caring for our employees. Every interaction is a chance to achieve our "gold medal" in stakeholder satisfaction. Let's make every moment count! 🏅 Join us in celebrating excellence and share your experiences with us! #experienceTTEC #CustomerExperience #Paris2024
Helping Brands with 50-500 FTEs Contact Centers to cut by up to 30% their cost in 6 months with Ai-CX Solutions | ex Teleperformance | ex Xerox | 13 Marathons | Paris2024 Olympics Volunteer (Views shared are my own)
🏟️ From the Eiffel Tower to the Contact Center: A Tale of Preparation and Readiness 🌟 As a #Paris2024 #Volunteer and VP of Sales at TTEC, I’ve witnessed the intricate dances of preparation unfold—much like the backstage hustle before the grand opening of the Paris 2024 Olympic Games. 🎥🏃♂️ 🗼 Eiffel Tower vs. Multilingual Contact Centers: The Backstage Buzz In #Paris, I stood beneath the iconic Eiffel Tower, watching workers meticulously fine-tune every detail. The same precision resonates in our multilingual contact center projects. Just as the Eiffel Tower stands tall, our project stands ready to serve customers across languages and time zones. 🌆 Empty Streets, Full Potential Paris, devoid of its usual hustle, revealed hidden beauty. Similarly, our contact centers, before the influx of customer inquiries, is a canvas waiting for interactions. We’ve fine-tuned scripts, trained agents, and ensured seamless technology—anticipating the rush. 🎭 Behind the Scenes: #Olympics and Contact Centers Backstage at the Olympics, I glimpsed the synchronized efforts—like a symphony of workstreams. Our contact centers mirror this choreography. From AI specialists to Sales support, each team readies itself. Just as athletes prepare for their moment, we’re poised for customer interactions. 🌐 Global Stage, Global Service The Olympics unite #nations; our contact centers bridge cultures. Accreditation granted me access to restricted areas—much like our agents accessing specialized AI tools. Just as athletes compete on a global stage, our agents serve customers worldwide. 🎉 Opening Ceremony Vibes As workers put finishing touches on the Olympics, we too finalize our systems. The opening ceremony’s anticipation mirrors ours—the excitement of delivering exceptional service. Our “#goldmedal” is customer satisfaction. 🤝 Parallel Paths Whether it’s the Olympics or our contact centers, preparation matters. We’re not just ready; we’re eager. Just as Paris awaits athletes and tourists, our contact centers await customers to delight. Let’s make every interaction a winning moment! 🏅 #Paris2024 #ContactCenterExcellence #CustomerExperience #Volunteering
-
Customer service is crucial, but sometimes it can be a missed opportunity. A major telecom company discovered their associates were overlooking sales potential on calls, hurting their bottom line. This caused lost revenue and frustrated sales goals. By partnering with TTEC and leveraging our Service to Sales approach, they empowered associates to identify and convert sales opportunities seamlessly. We used AI-powered insights and award-winning sales coaching to unlock hidden revenue streams. The outcome? A 27% increase in revenue per associate, doubled net revenue, and happier customers! 📌 See how we helped this telecom company, and discover how TTEC's Service to Sales approach can boost your bottom line: https://lnkd.in/gayPdBTp
-
-
Join us for a dynamic LinkedIn Live session featuring Elizabeth Glagowski and James Bednar. Together, they'll delve into real-world applications of AI that empower every member of the contact center and elevate overall team performance. Whether you're an agent, team leader, or CX executive, this session has something for you! Gain valuable insights and discover how AI solutions can transform your contact center into a powerhouse of efficiency and customer satisfaction. Don't miss out! Register today 👉 https://lnkd.in/e6gK2sP3
-
-
Proactive personalization: The future of automotive CX with AI 🚀 Customer experience expert 💥Ron Dutta, Client Partner at TTEC, sees a powerful future for AI in automotive.Boost customer loyalty, streamline operations, and embrace the future of car buying with AI! Read Ron's blog post on AI's potential in automotive CX: https://lnkd.in/eD3NnpS4
-
-
What separates average travel companies from extraordinary ones? 🤔 The ability to create a connected travel experience. Understanding why customers are reaching out and responding appropriately helps organizations reduce effort, elevate customer experience, decrease cost-to-serve, and drive growth. Check out our datasheet to discover how TTEC can help you craft unforgettable journeys for every customer ➡ https://lnkd.in/eRMRCa2i
-
Honoring Mandela Day by sharing what it means to us. Watch as Bria Martin shares her inspiring thoughts on Mandela's legacy and the impact of his spirit of service and unity. Let's continue to make a difference together. Share with us how Mandela has inspired you in the comments below. #ExperienceTTEC #MandelaDay #ActionNotWords
-
TTEC is redefining #CX again. With our #AI solutions, every member of the contact center spends less time back and forth and more time moving forward. Want to learn more? Join us on July 31 to meet the CX employees who benefit from AI as a companion, ally, concierge, and advisor. Register to save your seat here 👉 https://lnkd.in/euXQTmfc
-
A retailer adopted our workforce optimization system to improve the forecasting and scheduling of resources within the contact center 🚀 Want to see if your team is making the most of their time? Take our FREE Workforce Optimization Assessment and discover where to start to build a schedule that optimizes your resources and boosts efficiency 👉 https://lnkd.in/e2bapM8R
Affiliated pages
Similar pages
Browse jobs
Stock
TTEC
NASDAQ
20 minutes delay
$7.72
-0.09 (-1.152%)
- Open
- 7.7
- Low
- 7.67
- High
- 7.97
Data from Refinitiv
See more info on