From the Eiffel Tower to our contact centers, preparation is key! 🌟 Our VP of Sales, Michel Kabengera 康觅学, draws a beautiful parallel between the meticulous preparations for the Paris 2024 Olympics and our efforts at TTEC to create exceptional experiences. Just as Paris readies itself to host the world, we are prepared to provide top-notch service to our clients while caring for our employees. Every interaction is a chance to achieve our "gold medal" in stakeholder satisfaction. Let's make every moment count! 🏅 Join us in celebrating excellence and share your experiences with us! #experienceTTEC #CustomerExperience #Paris2024
Helping Brands with 50-500 FTEs Contact Centers to cut by up to 30% their cost in 6 months with Ai-CX Solutions | ex Teleperformance | ex Xerox | 13 Marathons | Paris2024 Olympics Volunteer (Views shared are my own)
🏟️ From the Eiffel Tower to the Contact Center: A Tale of Preparation and Readiness 🌟 As a #Paris2024 #Volunteer and VP of Sales at TTEC, I’ve witnessed the intricate dances of preparation unfold—much like the backstage hustle before the grand opening of the Paris 2024 Olympic Games. 🎥🏃♂️ 🗼 Eiffel Tower vs. Multilingual Contact Centers: The Backstage Buzz In #Paris, I stood beneath the iconic Eiffel Tower, watching workers meticulously fine-tune every detail. The same precision resonates in our multilingual contact center projects. Just as the Eiffel Tower stands tall, our project stands ready to serve customers across languages and time zones. 🌆 Empty Streets, Full Potential Paris, devoid of its usual hustle, revealed hidden beauty. Similarly, our contact centers, before the influx of customer inquiries, is a canvas waiting for interactions. We’ve fine-tuned scripts, trained agents, and ensured seamless technology—anticipating the rush. 🎭 Behind the Scenes: #Olympics and Contact Centers Backstage at the Olympics, I glimpsed the synchronized efforts—like a symphony of workstreams. Our contact centers mirror this choreography. From AI specialists to Sales support, each team readies itself. Just as athletes prepare for their moment, we’re poised for customer interactions. 🌐 Global Stage, Global Service The Olympics unite #nations; our contact centers bridge cultures. Accreditation granted me access to restricted areas—much like our agents accessing specialized AI tools. Just as athletes compete on a global stage, our agents serve customers worldwide. 🎉 Opening Ceremony Vibes As workers put finishing touches on the Olympics, we too finalize our systems. The opening ceremony’s anticipation mirrors ours—the excitement of delivering exceptional service. Our “#goldmedal” is customer satisfaction. 🤝 Parallel Paths Whether it’s the Olympics or our contact centers, preparation matters. We’re not just ready; we’re eager. Just as Paris awaits athletes and tourists, our contact centers await customers to delight. Let’s make every interaction a winning moment! 🏅 #Paris2024 #ContactCenterExcellence #CustomerExperience #Volunteering