“Chatbots powered by conversational AI aren’t limited by keywords or rules. Instead, they use data, machine learning (ML), natural language understanding (NLU) and natural language processing (NLP) to recognize speech and text inputs. This helps the bots understand and interpret the nuances of human language and engage in more natural and fluid conversations with customers,” explains our Executive Director of Voice and AI Bot Professional Services, Mark Eichten. Get the scoop on how AI can make chatbots more helpful in Mark’s article in CRMXchange A Cyber M@rketing Company: https://ttecd.co/4f0QNlJ #ConversationalAI #AI #Chatbots
TTEC Digital
IT Services and IT Consulting
Greenwood Village, Colorado 60,076 followers
About us
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
- Website
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https://www.ttecdigital.com
External link for TTEC Digital
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
Locations
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Greenwood Village, Colorado, US
Employees at TTEC Digital
Updates
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Milestone: achieved!✅ Followers: 60k✨ Thanks for joining us as we create exceptional customer experiences at the point of conversation! #CX #CustomerExperience
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Ready to harness the power of customer feedback? Tom Lewis, SVP of Consulting at TTEC Digital, was joined by Nehal (Neil) Shah, CEO of DataOrb, in our latest Experience Exchange session. Tune in on demand to learn how strategic collection and integration of customer feedback can enhance product development, refine service offerings, and boost overall customer satisfaction ➡️ https://ttecd.co/4cXs9R1
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Happy one-year anniversary to our TTEC Digital Innovation Studio! 🎉
A year ago, we embarked on an incredible journey of dedication, innovation, and teamwork. On June 28th, we celebrated the first anniversary of the TTEC Digital Innovation Studio in #hyderabad, a milestone that signifies our hard work and commitment to excellence. We take immense pride in our progress and are grateful for the collaborative spirit that drives our success. A heartfelt thank you to our amazing team for their unwavering support and trust. Here's to many more years of innovation and excellence! 🎉🚀 TTEC Digital #ttecdigialInnovationStudio #ttecdigitalindia #Anniversary #Teamwork #Innovation #milestone #teamsuccess #incrediblejourney
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In a world where digital interactions reign supreme, a great user experience isn't just a nicety — it's a necessity. Explore the differences and intersections of UX and CX here: https://ttecd.co/45XVn00 #CX #CustomerExperience #UX #UserExperience
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Voice of the Customer is a mindset that puts customers at the heart of everything you do. By listening, understanding, and acting on their feedback, you can drive meaningful change that delivers business success *and* exceptional customer experiences. Check it out ⬇️ #CXOptimized #CX #CustomerExperience #VoiceOfTheCustomer
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Is AI the key to higher contact center ROI? Maybe…but first you need the right foundation. Tiffany Moses Gschwendtner covers 4 things organizations should do *before* bringing AI into the mix. Learn how AI in the contact center can bring meaningful value to your tech stack: https://ttecd.co/4bEmgYI #CloudContactCenter #CCaaS #CXOptimized
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🔹In Case You Missed It (ICYMI)🔹 Mark Eichten covered 3 customer experience problems AI can fix in Total Retail's latest! #CX #CustomerExperience #CXOptimized
“Improving IVRs and chatbots and reducing agent turnover is really just the beginning when it comes to what AI can do for your customer service. You can automate many interactions, but you must be strategic about how you do it so that you never make it harder for customers to interact with your brand,” explains our Executive Director of Voice & AI Bot Professional Services, Mark Eichten Read more about the 3 CX problems that AI can fix in Total Retail: https://ttecd.co/3VtSAH4
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The promise we hear repeatedly: AI will change the customer service industry, transform organizations, and exponentially improve the customer experience (CX). With such a compelling narrative, it can easily feel like you're lagging in adopting AI tools. Leaders are caught between the visionary possibilities of the future and the realities of the present. Forward-thinking organizations must also evaluate the delicate balance between AI and human agents in customer interactions. Join Thomas Martin, CEO of Glance, and Tom Lewis, SVP of Consulting at TTEC Digital, on Thursday, July 25 at 9:30 a.m. PT / 11:30 a.m. CT to discuss: 🔹The reality of AI adoption in CX 🔹The continued importance of humans 🔹How to navigate the AI landscape
AI + CX: Understanding your organizational maturity
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