Join the Discussion: Are Customer Success Teams Unnecessary? Former CEO Frank Slootman in his recent book "Amp It Up" has sparked a hot debate in the tech industry. Slootman argues that Customer Success (CS) teams are an unnecessary fad. Thomas Lah of TSIA has penned an open response, highlighting the increasing importance of focus, specialization, and complexity in organizational evolution. Lah argues that while Slootman’s assertion may be true for SOME technology companies, most CS teams do not exist simply because it’s “the cool thing to do.” Read the blog now: https://lnkd.in/emNaPJVV Who do you agree with? Tell us what you think in the comments 👇👇👇 #TSIATakes #AmpItUp #FrankSlootman #CustomerSuccessAnalysis #JoinTheConversation #FactsFirst #CustomerSuccessMatters #snowflake
TSIA
Information Services
San Diego, CA 33,113 followers
Technology & Services Industry Association helps companies make smart decisions.
About us
TSIA (Technology & Services Industry Association), the creator of the LAER model, is a trusted subscription-based research and advisory company, serving over 40,000 industry leaders at companies like AWS, Cisco, NTT Ltd, John Deere, and Change Healthcare—worldwide. Our TSIA Portal provides free access to everything from industry trends to research-led webinars. Learn more at tsia.com.
- Website
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https://bit.ly/m/TSIA
External link for TSIA
- Industry
- Information Services
- Company size
- 51-200 employees
- Headquarters
- San Diego, CA
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Education Services, Field Services, Professional Services, XaaS, Managed Services, Adoption and Consumption, Data Analytics, Customer Success, Support Services, Product Management, Digital Transformation, Partner Channel Optimization, Operational Best Practices , Subscription Sales, Benchmarking, Revenue Generation, SaaS, and Tech Sales
Locations
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Primary
17065 Camino San Bernardo
Suite 200
San Diego, CA 92127, US
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Suite 130 & 346
Los Gatos, CA 95030, US
Employees at TSIA
Updates
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As the world of devices evolves, so must the strategies of manufacturers! ⚙️ Are you ready to transform your hardware-centric business into a software and services powerhouse? Join Xyte's CEO, Omer Brookstein, and TSIA's John Ragsdale as they unveil the secrets to leveraging cloud technology ☁️ for recurring revenue streams and enhanced customer experiences. 👉 Register now: https://bit.ly/4dgGKHX Discover how to navigate the challenges of today's market and build a digital transformation strategy that sets you apart. Don't miss this opportunity to revolutionize your business model! 💥 #DigitalTransformation #Manufacturing #SubscriptionModel #CloudTechnology #CustomerExperience #Innovation
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Networking, best practices, and top-notch content – that's what makes TSIA conferences the BEST in the industry, according to Bernard Slowey, VP of Digital Customer Success at Salesforce. 🤝 Don't just take his word for it. Experience the power of TSIA World ENVISION for yourself and see how it can elevate your customer success game. 💪 Register now: https://bit.ly/3AgYzbr #TSIA #CustomerSuccess #Networking #Conferences #Salesforce #TSIAENVISION
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A warm welcome to the new members of the TSIA Advisory Boards! 🎉 Your expertise and passion for technology and service innovation will be invaluable as we navigate our industry's ever-evolving landscape. We're excited to collaborate with you and learn from your insights. Here's to a productive and impactful year ahead! Learn more about these brilliant minds: https://bit.ly/3yeaKoG Welcome to Usman Nasir, Steve Reynolds, Callum McGregor, Michael Hubbard, Glen Edington, and Crystal Ryan #TSIA #AdvisoryBoards #NewMembers #Innovation #Collaboration
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AI is reshaping the business landscape, with the potential to impact 40%+ of tech jobs & revenue generation. Thomas Lah weighs in on this shift in this article by SalesTech Star. 💼💰 More salespeople ≠ more revenue anymore. 73% of tech pros report stagnant or shrinking sales teams despite ambitious revenue goals. AI is the solution. It streamlines sales, analyzes data, and recommends solutions. Google's AI-driven layoffs highlight this shift. AI is also revolutionizing customer success, reducing churn and boosting engagement. The bottom line: AI is changing the game for tech jobs and businesses.💡 Embrace the change and leverage these tools to add more value. Get the details now: https://bit.ly/3LMqkea #AI #ArtificialIntelligence #TechJobs #FutureOfWork #Sales #CustomerSuccess #BusinessTransformation
Sales Headcount is Dropping, but Revenue is Expected to Grow
https://salestechstar.com
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📢 Hot off the press! 🔥Our latest executive newsletter, Thomas' Takeaways, is here with fresh insights to fuel your inbox: 🌐Integrating AI for customer success The TSIA Takes podcast features Salesforce, discussing its innovative approach to integrating customer success with support and training. 🗺️Your Roadmap for Success To successfully implement AI, prioritize data organization, develop a clear strategy, and optimize human capital. 📈Explores AI's Growing Impact Learn about real-world examples that show AI's power to drive efficiency & ROI. Dive in today and get ahead of the curve! #ThomasTakeaways, #CustomerSuccess, #AIinBusiness, #TechIndustry, #AI, #DigitalTransformation, #Leadership, #RevenueGrowth
TSIA Takes: Salesforce and the Value of Customer Success
TSIA on LinkedIn
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This is your last chance to save 20% on TSIA World ENVISION registration! Don't miss this opportunity to explore the latest innovations in AI, data, and digital transformation shaping the B2B customer lifecycle. Also, be sure to secure your spot at the conference venue before rates go up on Sept. 25! Register now with code LV24-EB20 and secure your spot: 👉 https://bit.ly/3A2Cayd #TSIAWorld #ENVISION #EarlyBird #Discount
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The TSIA World ENVISION agenda has just dropped, and it's 🔥🔥🔥 ! Get ready for game-changing insights from industry leaders like CULTURE PARTNERS , Dell Technologies, Cisco, and Hewlett Packard Enterprise. Plus, dive deep into the future of customer experience with sessions on data, AI, and more! NEW this year: Pre-conference workshops to help you tackle your biggest challenges head-on. Don't miss it! 👇 https://bit.ly/3Wz6NEp #TSIAWorld hashtag #ENVISION hashtag #CustomerExperience hashtag #Innovation
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🌟 Are you ready to revolutionize your approach to customer success? 🌟 Tune in to the first episode of TSIA Takes, a limited series within the TECHtonic podcast, where Thomas Lah tackles the crucial question: What is the value of customer success? Joined by Jim Roth, President of Customer Success at Salesforce, this pivotal discussion reshapes the landscape of customer success organizations. 👉 https://lnkd.in/gaGiX_52 Discover Salesforce’s strategy of integrating customer success, support, and training into a seamless experience. Learn how CSMs drive customer health, adoption, and education through a unified customer success score. Explore whether customer success should be monetized or seen as a critical investment. Whether you’re a seasoned pro or new to the industry, gain valuable insights to elevate your understanding of customer success. Join us to challenge conventional wisdom and optimize your customer success model. Stay tuned for our blog covering key topics from this conversation! #CustomerSuccess #Salesforce #TSIATakes #TECHtonicPodcast #CustomerExperience #TechIndustryInsights #JoinTheConvo
TSIA Takes: Salesforce and the Value of Customer Success | TSIA
tsia.com
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📢 Lock in discounted pricing for TSIA World ENVISION! 📢 Only a few days are left to take advantage of the early-bird pricing. You don’t want to miss this game-changing conference on reimagining the B2B customer lifecycle. Register now with code LV24-EB20 to save 20%: https://lnkd.in/gPAaMrzk #TSIAWorld #TSIAENVISION #RegisterNow #Conference
Conference for Technology and Services Business Models | TSIA
tsia.com