In case you didn't hear, we're ecstatic to share that Talkdesk has been named a leader in the 2024 IDC MarketScape for Contact Center as a Service software! This recognition reflects our commitment to delivering exceptional customer experiences with our AI-powered CX platform and purpose-built industry solutions. Are you curious about the current CCaaS industry? Grab your free excerpt copy of the report to learn why Talkdesk stands out as a leader by clicking the link below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #CCaaS #Cloud #Software #Talkdesk #Leader
Talkdesk
Software Development
San Francisco, CA 187,349 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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As AI continues transforming the retail environment, ensuring ethical practices is more important than ever. Join us on Thursday, July 11th for a webinar focused on the challenges and solutions related to maintaining ethical standards at the intersection of AI and retail. Hear from industry experts Michael Klein and Bryan Cabezas as they explore: - Consumer concerns and expectations from our Talkdesk Bias & Ethical AI in Retail survey - How Talkdesk supports retailers in implementing ethical AI solutions - Best practices for developing AI governance and policies Save yourself a seat and register via the link below: https://lnkd.in/gv-RsWfD #EthicalAI #RetailRevolution #TalkdeskInsights #AIWebinar #AI #Ethics #Retail #Talkdesk #Webinar #Learning #CCaaS
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😃 Out with the old (sentiment analysis) and in with the new (mood insights)! 🗣️ Crystal Miceli, our VP of Product and Industry Marketing, sat down with leaders from Qualtrics and CData Software, and you won't want to miss it. 💪 These experts discussed shifting strategies as technology evolves to foster better lead generation, customer health processes, and sales forecasting. 👇 Click below to dive in: https://lnkd.in/eMkdfdpx #Talkdesk #AI #SentimentAnalysis #CCaaS #SaaS #Cloud
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🇺🇸 Wishing our employees, friends, customers, and partners a happy Fourth of July! 💜 Today, we hope folks can kick back, relax, recharge, and spend valuable time with their loved ones. 🎆 Enjoy the holiday, stay safe, eat well, and have fun! #Talkdesk #FourthOfJuly #Holiday
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ICYMI, we're sharing the wonderful news of our partnership with Nuvias UC! Thank you for the warm welcome across EMEA, and we can't wait to see what enterprise organizations we can empower with our wide range of CX solutions! #Partner #NuviasUC #EMEA #CCaaS #Talkdesk
Today's official launch day with Talkdesk was a flying success 🚀 Our teams across Europe had the pleasure of welcoming the local Talkdesk teams to officially launch our latest partnership, and we are delighted to have another industry-leading vendor in our portfolio. A huge thank you to the Talkdesk teams for visiting us in our Newbury, Paris and Netherlands offices today. We can't wait to get started and work with you all on a successful partnership. Jennifer Bennett | Oliver Fitzgerald | Niall M. | Neal Laxman | Stephen Ratledge | Ruud van Asperen | Frederic Habert
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We are celebrating customers who put their customers first, and today we are focusing on CAI! Not only did they win the 2023 AI Innovator Award, they also decreased time spent on post-call documentation by 8 minutes or more using our powerful software. Pretty neat, huh? If you have an exceptional workforce optimization story to tell, nominate your organization for this year’s CX Innovators Awards by clicking the link below: https://lnkd.in/gqgZ9YCK #CX #CCaaS #Talkdesk #Award
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ICYMI, Talkdesk is celebrating 13 years of innovation, and we couldn't be more proud! 13 years ago, our CEO, Tiago Paiva, had a vision to end poor customer service for good. Since then, our cloud-based platform has revolutionized the customer experience for thousands of enterprise organizations while empowering them to reduce costs, improve efficiency, embrace automation, and enhance customer service. Our powerful software encompasses 70+ ground-breaking products, includes generative AI features, and is globally recognized as a leader in the CCaaS space. To learn more about our epic journey and get a glimpse into the future of Talkdesk, check out the blog post our CEO wrote by clicking the link below: https://lnkd.in/guWXV3uH #Talkdesk #CCaaS #CX #CEO #Innovation #Cloud #SaaS
Customer experience. A better way. | Talkdesk
talkdesk.com
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Why have over 2,200 users reviewed Talkdesk? Because we help them: - Minimize cost - Maximize efficiency - Automate manual work - Improve customer service - Elevate contact center agents Don't just take our word for it... hear the answer directly from our customers themselves! Click the link below to see why we've been rated as a Leader in the G2 Summer Reports for Contact Center software: https://lnkd.in/gUYKmqCR #G2 #CCaaS #SaaS #ContactCenter #Cloud #Talkdesk
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🏆 🎉 🥇 Our CEO, Tiago Paiva, has been named the best AI Company CEO in 2024 by AI Breakthrough and we couldn't be more proud! This award recognizes Tiago for his ongoing commitment to the development of ethical AI products that power amazing customer experiences at enterprise organizations. If you'd like to learn more about Tiago and the industry-changing products we are creating at Talkdesk for thousands of enterprise companies worldwide, click the link below: https://lnkd.in/gFVGgA63 #Talkdesk #AI #CEO #BreakthroughAward #CCaaS #Cloud #SaaS
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