🚀 Exciting News! 🚀 We are thrilled to announce the appointment of Darren Kennedy as our new Chief Customer Officer at ServiceTrade! 🎉 Darren will spearhead all Customer Experience (CX) programs, expanding the scale and scope of customer-facing initiatives, and continuing to grow ServiceTrade’s team of CX professionals across Professional Services, Customer Support, and Customer Training to ensure our customers are well supported at every stage of the post-sale journey. Join us in welcoming Darren to the ServiceTrade family! 💼👏 #Leadership #CustomerSuccess #Innovation #ServiceTrade #NewAppointment #CustomerExperience
ServiceTrade
Software Development
Durham, North Carolina 9,648 followers
Software for commercial mechanical and fire contractors.
About us
ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.
- Website
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https://servicetrade.com/
External link for ServiceTrade
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Durham, North Carolina
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Maintenance Businesses, Mobile Applications for Technicians, Cloud Applications for Maintenance Vendors, Field Service Management Software, Service Dispatch Software, Customer Service Applications, Online Customer Service, Customer Portal, and Online Reviews
Locations
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Primary
5003 S Miami Blvd
Suite 500
Durham, North Carolina 27703, US
Employees at ServiceTrade
Updates
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🔧 Boost your deficiency management performance by promptly scheduling approved repairs. Not only does this generate revenue, but it also showcases your reliability and efficiency to customers. Repairs are high-margin opportunities. Top-performing contractors see a 99% higher revenue per customer through efficient ""pull-through"" from deficiencies to repairs. Completing repairs ensures facilities meet code requirements and safeguard lives and property. What You’ll Need: 🗓️ Efficient scheduling system for prioritizing work. 📄 Straightforward method for sharing deficiency and repair documentation with technicians. Learn more here: https://ow.ly/v5X150SMOe6 #DeficiencyEfficiency #DeficiencyManagement #FieldService #RevenueGrowth #RiskMitigation #ServiceTrade #TechTraining #EfficientOperations
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Today has been one of our community give-back days that we love so much. These photographs show ServiceTraders volunteering with SEEDS, The Salvation Army, Note in the Pocket, Second Chance Pets, Art Access NC, and by writing letters for Love For Our Elders, Girls Love Mail, and Braid Mission. These caring people who share their talents so freely are a gift to their communities and our company.
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Transform Your Service Business! Join our weekly demo today at 2 PM Eastern and see how ServiceTrade can help you: ✨ Enhance operations 🚀 Boost technician efficiency 💸 Drive more sales 💡 Foster customer loyalty What would a 44% revenue boost mean to you? Don’t miss out—register now and take your business to the next level! #ServiceTrade #WeeklyDemo #BusinessSuccess #ServiceExcellence
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Busy season means office coordination is more crucial than ever. Discover how our new solutions page is designed to streamline your operations and enhance efficiency. Check it out now and see how we can help you manage the chaos of busy times. Learn more: https://ow.ly/i5tw50SINzB Schedule a live demo: https://ow.ly/ZAjE50SINzy #OfficeCoordination #Efficiency #BusinessSolutions #MechanicalMaintenance #HVACMaintenance #HVACExpert #CommercialHVAC #HVACService
Get a Demo | ServiceTrade
https://servicetrade.com
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📥 In a customer's busy inbox and packed schedules, your repair quotes can get lost. Persistent email reminders are key to prompting your customers to review and respond. Learn more about why this works here: https://ow.ly/Ek5U50SIreZ #DeficiencyEfficiency #FieldService
The Key to Boosting Quote Approvals? Follow Up (A Lot). | ServiceTrade
https://servicetrade.com
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Boost Your Business with ServiceTrade! Join us every Thursday at 2 PM Eastern for a 30-minute live demo and discover how ServiceTrade can revolutionize your commercial service operations. 📈 Improve service & project operations 💪 Enhance technician productivity 💼 Increase service agreement sales ❤️ Grow profitable customer loyalty What would 44% revenue growth mean to your business? Sign up now and see the difference! https://ow.ly/As3150SBZEc #ServiceTrade #BusinessGrowth #CommercialService #TechInnovation
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I've been so excited to share the news today and welcome William Chaney to ServiceTrade. It's also fun to see Billy Marshall energized in his new role as he hands the running of the business to William. Change is good!
🚀 Exciting News from ServiceTrade! 🚀 We are thrilled to announce the appointment of William Chaney as our new Chief Executive Officer! With over twenty-five years of experience in SaaS software for field service contractors, William is well-equipped to guide ServiceTrade into its next phase of growth and success. Former CEO and co-founder Billy Marshall will continue with the company as a strategic advisor, focusing on strategic customer development and driving customer feedback into our product innovation plans. William will lead the business in driving product innovation, enhancing our go-to-market strategies, and providing market-leading solutions for our customers. His focus on building effective leadership teams and fostering a positive company culture will be keys to our continued success. Join us in welcoming William Chaney to the ServiceTrade family and celebrating this exciting new chapter! #ServiceTrade #Leadership #Growth #Innovation #SaaS #FieldService #CommercialContractors #FireProtection #MechanicalContractors
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🚀 Exciting News from ServiceTrade! 🚀 We are thrilled to announce the appointment of William Chaney as our new Chief Executive Officer! With over twenty-five years of experience in SaaS software for field service contractors, William is well-equipped to guide ServiceTrade into its next phase of growth and success. Former CEO and co-founder Billy Marshall will continue with the company as a strategic advisor, focusing on strategic customer development and driving customer feedback into our product innovation plans. William will lead the business in driving product innovation, enhancing our go-to-market strategies, and providing market-leading solutions for our customers. His focus on building effective leadership teams and fostering a positive company culture will be keys to our continued success. Join us in welcoming William Chaney to the ServiceTrade family and celebrating this exciting new chapter! #ServiceTrade #Leadership #Growth #Innovation #SaaS #FieldService #CommercialContractors #FireProtection #MechanicalContractors
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⏱️ Promptly converting deficiencies into repair quotes is crucial for booking repair jobs and earning revenue. Aim to convert around 60% of deficiencies into quotes and send them ASAP. Data shows the sooner you send quotes after an inspection, the more likely customers are to approve. What You’ll Need: 📋 Efficient system for staff to receive deficiency reports soon after inspections. 💼 Manual or automated workflow for converting deficiencies into quotes. 🚀 Quick method for delivering quotes to customers. 👍 Easy process for customers to respond to quotes. Need more? Check out our recent blog post or book a demo: https://ow.ly/zBPk50SBZC9 #DeficiencyEfficiency #DeficiencyManagement #FieldService #RevenueGrowth #RiskMitigation #ServiceTrade #TechTraining #EfficientOperations"
Want to Boost Repair Revenue? Send More Quotes. | ServiceTrade
https://servicetrade.com