What if you could improve how customers feel about the value of your product and their level of satisfaction without altering prices on the shelves? National Co+op Grocers achieved impressive results in customer satisfaction, financial performance, and internal customer experience program buy-in by applying data-driven strategies with the help of SMG. 🤝 Curious to learn exactly how they did it? Looking for a way you can do it for your brand? Download the case study to find out! 🔗 https://hubs.li/Q02HQXzD0 #CX
SMG - Service Management Group
Software Development
Enterprise Experience Management
About us
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
- Website
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http://www.smg.com
External link for SMG - Service Management Group
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Remote-First Organization
- Type
- Privately Held
- Founded
- 1991
- Specialties
- Employee Engagement, Brand Research, Customer Experience, Employee Experience, Experience Management, Enterprise Experience Management, Customer Experience Management, Employee Engagement, CX, XM, CEM, CFM, Customer Feedback Management, #restaurantexperience, #retailexperience, and #brandexperience
Locations
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Primary
Remote-First Organization , US
Employees at SMG - Service Management Group
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Davin Cushman
Business software and services CEO | Private and public company non-exec Director | 40+ mergers and acquisitions
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Kobi Garfinkel
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Jonathan Berkowitz
Operating Partner, Brentwood Associates
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Rich Givone
Chief Sales Officer | SaaS | CX Tech | EX & HR Tech | Martech | Fintech
Updates
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The secret to making every location a customer favorite? 📍 Location-based CX insights See how it works: https://hubs.li/Q02HDM7H0 #CX #CustomerExperience
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Scott Miller considers himself an open person. Sometimes TOO open, he says. An oversharer, if you will 😀🗯️ He’ll also admit his openness hasn’t always applied to feedback. Giving and receiving feedback are skills that demand practice, and they’re usually awkward or painful at first—regardless of which side one is on. But Scott’s learned over his years at SMG how critical these skills are to personal and professional growth, so he’s put in the work to get comfortable being uncomfortable. “Sometimes the hardest thing about feedback is asking for it—asking your manager or peer about your ability to lead a project, your presentation style, or having hard conversations with a client,” Scott says. “But of all the times I’ve asked for feedback, not once have I thought it would have been better not to know.” His parting wisdom and call to action? “Don’t ask unless you intend to act!” #MondayMotivation
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Does your business rely on a membership-based fee structure? In times of economic uncertainty, ensuring customers find enough value to retain their memberships is more important than ever. Discover three key findings from our recent membership study and get better at keeping the customers you worked so hard to enroll. https://hubs.li/Q02D4gKN0 #Memberships #CustomerLoyalty #CX
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Discover how one car wash company tackled customer dissatisfaction head-on by partnering with SMG 🚗🤝 The brand increased its customer return rate and boosted potential revenue 11% by improving service through data-driven insights. Want to know how they did it? 🚀 Download the report now! ➡️ https://hubs.li/Q02H07C50
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When it comes to customer feedback, sometimes less is more. This c-store brand shortened its surveys in hopes of optimizing reponse rates and improving the quality of feedback. Find out what happened next: https://hubs.li/Q02FSsrL0 #CX #CustomerSurveys #CustomerFeedback
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A restaurant may have great food and immaculate “vibes,” but that can all be swiftly soured by 🙅♂️ incorrect items, 😬 missing items, or the familiar pain of exiting the drive-thru without the extra condiments you were promised. 😵👎 Accuracy heavily impacts customer satisfaction scores and intention to return. We used data from our recent restaurant accuracy trends study to serve up four strategies that restaurants—including quickservice, fast-casual, + casual dining brands—should consider for improving accuracy scores and keeping customers coming back. https://hubs.li/Q02FJrqv0 #Restaurant #QSR #FastCasual #CX
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“You will always be rewarded for seizing the opportunity to act.” We love that hungry perspective from Sarah Allison, Marketing Specialist, who looks to Nike (you know, the one with the swoosh and iconic tagline… yeah, that one!) for inspiration when feeling unmotivated to leave her comfort zone. Even if you don’t achieve your desired outcome, she says, the lessons you learn along the way will help you keep going and growing, and failure only comes when you fail to act at all. “Thank you, Nike, for helping remind us that taking action can be as simple as telling yourself to Just. Do. It.” 💪 #MondayMotivation
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If you're trying to demonstrate how the actions you've taken are driving impact for your company, we've got some ideas: https://hubs.li/Q02DptgC0 #CX #CustomerExperience
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Are you an… ✅ operations leader... ✅ in the restaurant industry, who is… ✅ facing a challenge with friction in the customer journey… ✅ AND want to empower your frontline? Then we have just the right resource for you 🔮 https://hubs.li/Q02FhKjM0 Our CX playbook isn't exactly a crystal ball, but it can produce specific recommendations for you and your team from answers to only four questions. #CX #CustomerExperience #CustomerSuccess