Science On Call: Tech Support for Restaurants

Wanna see all the food Andy ate for his birthday week? (Yep, in yr 50's, you get a whole week to celebrate!) #restaurants #restauranttech #chicago #pizza #coffee #tacos #Italianbeef

GO NUTS FOR DONUTS

🚀 Science on Call is Rocking the Customer Satisfaction Charts! 🚀 We just blew our OWN minds and hit a 98% customer satisfaction rating this past March! That's right, we smashed our goal of 90% like it was one of PLNT Burger's Spicy Chik'n Sandwiches (🤤) Perfection is always a moving goalpost, so we make sure to set our targets high to give something for our team to strive for. We're also about living our values and tearing down walls while we're at it. Here's a little peek behind the curtain of how we do that: 🤟 Be Human: We get it. Behind every ticket is a real person with real needs. That's why we don't just churn out responses; we connect, we empathize, and we make sure every customer feels like a VIP at our gig. 🛑 Own Your Limits: We're not afraid to admit when we're not perfect. News flash (hopefully to no one), but stuff breaks, especially within restaurant tech. But we don't stop there. We own it, we learn from it, and we build it into our system to not make the same mistake twice.   💡 Seek Solutions: Problems? Bring 'em on! We thrive on challenges like they're the hottest beef in town. We don't just sit around; we kick down doors, we innovate, and we find solutions like nobody's business. 📈 Support Growth Mindset: We're not your average Joes (sloppy or otherwise.) We're the nerds who know that learning never stops. We're always pushing boundaries, trying new things, and growing – because that's how we roll. And check this out: 85% of the issues we tackled in March? One-touch resolutions, baby! Talk about efficiency. Plus, our response times? Faster than  "Ace of Spades" on 45rpm! Massive props to Francesca A. and the whole team for rocking it hard and making March one for the record books. Let's keep shredding, keep pushing, and keep blowing minds together!  #CustomerSatisfaction #RockOn #CompanyValues #AuthenticCustomerService #ScienceClub

The National Restaurant Association Show is less than a week away! And exactly ONE week from now, you can be chatting with our team and our friends about how we, as an industry, can start to Break. Bad. Tech. RSVP here: https://lnkd.in/gfRqbmed #breakingbadtech #scienceclub #NRAShow2024 #restauranttech #restaurantoperators Redstick Ventures

With restaurant tech, customer support can leave a lot to be desired (sorry, but it's true!) Even the best tech solutions can leave operators at best frustrated, and at worst, disruptive to customers, employees and your bottom line. Check out our latest article on where we see support mishaps show up in your operations, and things to consider as you evaluate new vendors for your tech stack! #RestaurantTech #UtilityChallenges #ChaosControl #RestaurantOperators #ScienceClub

Restaurant Operators! When is the last time someone showed YOU hospitality? It's time... join us!

FULTON MARKET RECS PLEASE!

We didn't get here alone! None of us did!

Andy Freivogel, Maia Tekle & our favorites from Bikky and Voosh will be hosting a happy hour during the upcoming Food On Demand conference. We'd love for you to join us, DM us for the deets! And if you'd like to get the vibes started early, Maia has started a party playlist here: https://lnkd.in/ghTV96EJ See you in Vegas!! #restauranttech #restaurantoperators #foodtech #scienceclub

Hello fellow food nerds! We came, we learned, we laughed, we pickleballed. Below is the Science On Call: Tech Support for Restaurants recap of the 2024 Restaurant Leadership Conference. Here are some of the top insights we observed at this week's conference: 1. Embracing Authenticity: One prevailing theme was the importance of authenticity within restaurant marketing, operations & partnerships. Consumers crave genuine experiences and connections with brands. Restaurant operators can capitalize on this trend by staying true to their values, engaging with customers authentically, and showcasing their unique brand story. It's not a time to play it safe by emulating other brands; know thyself and your authenticity will shine through in your marketing strategy, innovation & recruiting. 2. Simplifying Operations: Another prominent topic discussed was the need to simplify operations in an increasingly complex industry landscape. Streamlining processes, leveraging technology for efficiency gains, and optimizing supply chain logistics were hot topics among industry leaders. By simplifying things like your tech stack, restaurant operators can reduce costs, improve productivity, and enhance the overall guest experience. Bonus is if you start to offload services (cough, like tech support!) your teams & leadership will be able to focus on the priorities and things you do best. 3. Evolution in the Post-2020 Age: The rapid evolution of technology continues to shape the restaurant industry. From voice ordering to AI-powered analytics and personalized marketing; technology is revolutionizing how restaurants operate and interact with customers. Embracing digital innovation is essential for staying competitive in today's market; but only when it makes sense for your brand and customer experience. Shout-out to THE Martha Stewart who shared the importance of evolving your brand authentically during her exciting keynote address. Key Takeaways for Restaurant Operators: - The new Marketing process has evolved from a funnel to a flywheel. Prioritize authenticity in your brand messaging and customer interactions to force your channels to work harder, together. -"Wearing Many Hats" means your team, and sometimes highly-skilled leaders, are spending their hours on operational minutia. Consider that there may be opportunities to alleviate or offload repetitive tasks that can be automated by a variety of vendors in the space. - Brands, Operators, Leaders & Vendors can and should evolve (bonus is it's not too scary to try something new!) The more we come together in forums like this, the more we all learn, improve & continue to elevate the industry we all love. #RestaurantLeadership #IndustryInsights #Authenticity #OperationsSimplified #DigitalInnovation #RestaurantTechnology #FutureOfFood #HospitalityIndustry #ScienceOnCall We'd love to hear your thoughts and experiences from the conference. Share your insights in the comments below!