Rihm Family Companies

We will be accepting donations of school supplies that will be given to local students at all Rihm locations from now until August 31st. Donations can be dropped off at any Rihm Kenworth or Rihm Leasing facility. Thank you in advance to those who are able to assist with collecting supplies so all our local students can be prepared to successfully learn this year.

This new delivery fee requirement will most likely not have a huge impact on how we do everyday business. However, we still wanted to make all of our customers aware of this change so you know exactly what to expect. This new policy went into effect on July 1st, 2024. Here is a breakdown of deliveries that this 50-cent fee does and does not apply to: DELIVERY FEE* DOES APPLY TO: -All product & parts deliveries in MN with totals equal to, or greater than, $100 -Orders delivered by Rihm Kenworth vehicles DELIVERY FEE* DOES NOT APPLY TO: -Deliveries to locations outside of MN -Orders picked up at any Rihm Family Companies facility -Orders totaling less than $100 -Deliveries to tax-exempt customers *All retail delivery fees are non-refundable and will appear as "Road improvement and food delivery fee" on invoices from Rihm. -------------------------------------------------- Visit the MN Department of Revenue's website for more information: https://lnkd.in/d2BMgMpS

🍦This coming Sunday is National Ice Cream Day, so as a way of celebrating early, today all Rihm Team members (at all locations) enjoyed ice cream treats together as a fun social activity! Teambuilding Idea: Celebrating silly or fun holidays as a team can be a great way to build connections and a positive culture throughout your company. #TeamBuidling #Culture #NationalIceCreamDay

We have integrated TruVideo software into the Decisiv, Inc. SRM platform at all 7 Rihm Kenworth dealership locations! Because of this, we have already seen impressive results from this change: 📉 Over 50% decrease in dwell time 📈 78% increase in labor sales on ROs with video 🔧 134% increase in parts sold on ROs with video ⏱️ 17% increase in tech effective labor rates 🔄 Streamlined warranty returns processing 🤝 Fewer billing issues with customers ⚡ Faster estimate approvals Kenny Huff, our Regional Service Operations Manager, stated in a recent case study, "We get lots of comments, sent back via the texting mechanism. 'Just great. Love it. Let's do it. This is so cool. I didn't know you guys could do that.' Everybody that's seen it is excited to get more videos." We're excited to continue enhancing our customer experience and service efficiency. Thank you, TruVideo, for helping us make this possible! Stop by a Rihm Kenworth dealership location to learn more & experience TruVideo firsthand with your own truck(s). Read the full case study here: 🔗 https://lnkd.in/eNVQnH8E #CustomerService #Innovation #TruVideo #DecisivSRM

Do you know a Frontline Hero from the trucking industry who goes above and beyond for their community? 🗳️Transport Topics is currently accepting nominations for Trucking's Frontline Heros until August 9th. Nominate your hero!

This week is Operation Safe Driver Week, so to go along with the theme of safety, we decided to highlight some of our own "Safety Stars" here at Rihm! ⭐ "Mike is consistently ensuring warehouse safety, and he does a great job warning others of possible issues. He has care and concern for his teammates and coworkers alike." Way to go Mike! ⭐ #SafetyStar

This week is Operation Safe Driver Week, so to go along with the theme of safety, we decided to highlight some of our own "Safety Stars" here at Rihm! ⭐ "Dan has been taking care of our safety inspections for service for many years. Dan does the monthly fire extinguisher inspection, the 90-day eye wash station cleaning, and he also inspects all the bench grinders and equipment for needed repairs. Dan takes this on as part of his commitment to the team and his job. We rely on Dan and appreciate his efforts and dedication to safety!" Way to go Dan! ⭐ #SafetyStar

This week is Operation Safe Driver Week, so to go along with the theme of safety, we decided to highlight some of our own "Safety Stars" here at Rihm! ⭐ "Jeff uses critical thinking when it comes to safety, and is in charge of the safety procedures and practices for the body shop. He brought up in a company meeting we had a while ago that no one was trained on how to use the AED devices we have in the service & body shop at Coon Rapids, so we could get training implemented." Way to go Jeff! ⭐ #SafetyStar

Kenworth and the Owner-Operator Independent Drivers Association (OOIDA) are providing a $1,000 savings to OOIDA members on qualifying purchases of new Kenworth sleeper trucks during 2024. Eligible trucks are the Kenworth T680, T880 and W990 with a 52-inch or larger factory-installed sleeper. Both new stock and special-order vehicles qualify. Buyers must show their OOIDA membership card to their Kenworth dealer at time of purchase, before December 31, 2024. A copy of the bill of sale and warranty, along with the buyer’s OOIDA membership number, must be mailed to: OOIDA, P.O. Box 1000, Grain Valley, MO 64029, or faxed to OOIDA at (816) 229-0518. Learn more about this offer at: https://lnkd.in/grAupfwy