Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

Sydney, see you in a few weeks? 🇦🇺 Join us at Maximum Occupancy, Sydney 2024, on July 22nd-23rd. As a Gold Sponsor, we're excited to connect with APAC hoteliers at the Fullerton Hotel. Learn from 50+ industry leaders about: 💡 Direct booking 💡 Revenue management 💡 Customer loyalty Don't miss our live sessions: 🗝️ Unlocking the true value of your guests 🎁 Next-level loyalty: Creating compelling benefits and perks for today’s consumers Book your meeting with us now to chat, ask questions, and grab our latest swag. See you there! 🙌 https://lnkd.in/gtHimEtd

🌅Warm lead nurture in the heart of chilled wine country 🍇 Nestled in the beautiful wine country of Napa Valley, The Meritage Resort and Spa knew it had something people already wanted — they just needed a little 🌟inspiration 🌟 When a reservation agent at The Meritage chats with a lead but doesn’t finalize the reservation, they mark the lead as warm. Then an automated campaign sends an email to these warm leads to thank them for their interest and invite them to some exclusive perks such as 10% off their stay, a signature welcome cocktail, and more. With this approach, The Meritage boosted direct revenue and guest loyalty with a 3% warm lead conversion rate. Check out the campaign and analysis here: https://bit.ly/3L7MgA4

What do travelers REALLY want from hotel loyalty programs? The answer might surprise you: it's instant gratification. 🌟 At the NAVIGATE Miami and London conferences, we held insightful sessions on next-level loyalty, discussing compelling guest benefits and perks. We showcased effective examples from global customers like Ennismore and Daniel Thwaites Curious to learn about next-level hotel loyalty programs and how you can implement them at your hotel? Discover more here: https://bit.ly/4cvCiVe

The newsletter that converts to 278 room nights 🌟 Park Hotel Vitznau invited guests to experience the ultimate serenity at their 5-star property with private lake access in their latest newsletter The newsletter introduced both new and returning guests to their summer dining adventures, featuring pop-up events with renowned chefs showcasing exquisite Japanese and Turkish cuisine 🍣🍢 Best part? 278 room nights booked from this campaign. Check out their campaign and full performance below: https://bit.ly/4eCFYpL

🚨California hoteliers: new legislation drops July 1🧑⚖️🚨 To help you prepare, we broke down the legal jargon to share what you need to know about the new legislation in California impacting cancellation policies and pricing transparency. Staying informed is key to staying ahead of these new changes. Take a look at the latest legislation impacting the hospitality space here: https://bit.ly/3RHQT80

🌄 Hike the mountains, explore the coasts 🌊 Leisure hotels are booming in Europe, especially those near coastlines and mountains. These breathtaking natural landscapes are perfect for new hotel developments, drawing in tourists seeking relaxation and adventure. Is your property near mountains or coasts? Seize this opportunity to invite guests for an unforgettable summer getaway. Learn more about the leisure hotel growth in these areas: https://bit.ly/3VUEUq4

NOI — how much attention are you paying to this little number at the bottom of your P&L statement? Probably a lot. But how much of that attention is actually driven by your commercial initiatives? Because the projects you take on to drive revenue for your property and drive up your NOI are uniquely tied to how you operate commercially — and warrant a little extra thought. Jennifer Hill, VP of Commercial Strategy at Kalibri Labs explains how you can do that on episode #85 of the Hotel Moment podcast. 🎙️Listen now: https://lnkd.in/gd8cKyej Hill joins podcast host Karen Stephens, Revinate CMO, to share examples of how your commercial decisions can have a big impact on your bottom line, while also highlighting the opportunities to achieve maximum growth to make stakeholders and guests happy. This podcast was recorded on-site in Miami at Revinate’s annual NAVIGATE conference! Thank you to all our attendees and sponsors! Hotel Moment episodes drop every other Wednesday. Subscribe so you never miss an episode. You can also watch episodes on our Revinate YouTube channel. Be sure to hit subscribe! https://bit.ly/3NhpU1w Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

🗣️ Last chance to visit us onsite at HSMAI! ⏰ We've been having a blast meeting all of you and getting the chance to show you why we're great! From our email marketing services to Revinate CDP — there is something for everyone at our booth (and plenty of cool swag too ⛳👀). If you haven't had the chance to stop by yet, now's the perfect time. Our team is here to answer your questions! 📝 Don R. Anisha Yadav Angelo V. #HSMAICSC24 #HospitalityTechnology #Hoteliers

A Customer Data Platform is more than just a shiny new piece of tech for the hotel industry. ✨ While CRMs have helped engage and communicate with guests, they're no longer enough to empower the kind of booking journey and guest experience that today’s travelers expect. CRMs can't provide the complete picture or manage the vast, fragmented data of the guest journey. When you truly know your guests, you can engage them better—understanding their preferences and tailoring offers that keep them coming back. And this is the promise of a CDP. Learn why evolving to a CDP from a CRM is essential in this article for Hospitality Net 's annual Hotel Yearbook by Karen Stephens, Revinate CMO. https://bit.ly/4bh8bje