❓What is Consumer Sentiment Analysis? 😁 😕 🤑 😍 Consider all the feedback your business receives from social media, online reviews, surveys, and other online sources. How are you currently monitoring, managing, and implementing action plans to drive improvements? 😁 😡 Sentiment analysis involves leveraging natural language processing (NLP) and text analysis to automatically extract subjective information from billions of comments and data points, thus revealing meaningful insights. 🙃 Which sounds complicated, but we make it easy to know exactly how your customers feel towards your brand 😀 Get started understanding your customer sentiment in our complimentary guide here ➡ https://lnkd.in/d5iTTHQr
Reputation
Software Development
San Ramon, California 55,364 followers
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time.
About us
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.
- Website
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http://www.reputation.com
External link for Reputation
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- San Ramon, California
- Type
- Privately Held
- Specialties
- Online Reputation Management, SEO, Analysis & Reporting, Facebook Advertising, Social Media, Location Based Marketing, Customer Experience, Social Media Monitoring, Reputation Management, Saas, Customer Experience Management Software, Online Reviews, Surveys, Insights, Reputation, Data Analytics, CXM, NPS, Listings, and Salesforce Integration
Locations
Employees at Reputation
Updates
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🆕 Joe Burton has had his first Forbes Tech Council article published since becoming Reputation CEO 📈 Diving into the importance of data management and artificial intelligence in reputation management, article highlights include: ✅ AI and data analytics in transforming reputation management ✅ The importance of integrated advanced technologies to enhance reputation performance ✅ Practical examples that highlight the impact of data and AI on brand reputation Read more here ⬇ https://lnkd.in/ePGM2ZrD
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🎉 Congratulations to all at The Beaumont Hospital and the wider Circle Health Group team for hitting such an impressive milestone! 🎉 ➡ Learn more about how you can improve your patient experience at your own organization here: https://lnkd.in/eaUbgvET
Yesterday, the team enjoyed an ice cream in the sun, courtesy of North West Whippy🍦. The senior management team organised the afternoon in recognition of the hospital hitting a score of over 900 on Reputation - a huge achievement! A score of over 800 is a recognition of best-in-class reputation, so to have hit 900 is wonderful; well done team!⭐ Image descriptions below: Photo 1: Three large blue helium balloons, spelling out '900'. Photo 2: A man sat outside holding an ice cream cone, there are blue skies and he is wearing white paint-splattered overalls. Photo 3: A lady with short hair and glasses holding two tubs with ice cream, sauce and a flake in. She is smiling. Photo 4: A man holding an ice cream cone, he is smiling. Photo 5: A hand holding up a double ice cream cone with sauce, sprinkles and a flake on. Photo 6: A yellow, blue and white decorated ice cream van, parked outside the Beaumont Hospital. Photo 7: 6 ice cream tubs with sauce, sprinkles and flakes in, they are sat on a round black tray and have a spoon in each.
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[ATTN: Healthcare Marketers 🏥] Great podcast from touch point media where hosts Chris Boyer and Reed Smith dive into the world of Online Reputation Management (ORM) and its significance for healthcare systems. 🎧Tune in to learn how to maintain patient trust, enhance your brand image, and drive patient acquisition through strategic ORM practices ⬇
New #touchpoint podcast: Chris Boyer and Reed Smith, MBA as they explore Online Reputation Management (#ORM) in healthcare including key activities, advanced topics like sentiment analysis and influencer engagement, and then share insights from Reputation's 2024 Healthcare Rankings Report: https://lnkd.in/gk6pT8xA
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🚗 Beep Beep! The 2024 UK Automotive 'Quick Take' Report is available now: Reputation’s Data Science team analysed online reviews, Google Business listings, and consumer sentiment to create this snapshot report on the sector's reputation performance. The 17-page report is a precursor to our upcoming Automotive Reputation Report with rankings, set for release later this year. Key Findings Include: ⭐ Total reviews saw an increase of 8.8% compared to the previous, signalling heightened customer engagement across the sector 🛑 Negative reviews rose by 17.5%, highlighting a significant issue that requires immediate attention to mitigate dissatisfaction ✍ The response rate for Google reviews has slightly improved to reach 88.8% indicating a consistent and ongoing effort to address customer feedback ➡ Download the full report here: https://lnkd.in/dNUuCuF9
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🎉 Congratulations to the Cantex team on another successful Leave a Review Day! Cantex created their own version of "National Leave a Review Day" on July 18th and the results were outstanding: ➡ They gathered 2,015 reviews in ONE day for all of their locations! ➡ Check out how Gary Navarro prepared his team and built a campaign for this *One Day, Fun Day* Reputation's National Leave a Review Day is quickly approaching! Mark your calendars for October 22nd and take advantage of this day and implementing the strategies in our checklist, you can help increase the number of positive reviews for your business and improve your overall online presence. ➡ Download our toolkit here and start planning your campaigns: https://lnkd.in/gZVE8gfn
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🌟 Mastering social media in the hospitality industry! 🌟 Nikki Doherty from Star Pubs dives into how they utilize Reputation's social media management tools to maintain a stellar online presence and engage with customers effectively. ➡ Tune in for her strategies below ⬇ 🍻 https://lnkd.in/ezNYCGfP #Hospitality #SocialMediaManagement #DigitalMarketing #Reputation
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Reputation reposted this
💡 Members of the Reputation team were joined yesterday in Liverpool for another of our regular 'cross-industry roundtable' discussions. On the agenda were all things Reputation Performance: how to measure ROI, championing the cause internally, collecting feedback from customers, industry comparisons, and more. It was a fantastic and insightful day with great people. Thanks to everyone who joined us ➡ Amanda Buckley, Amanda Mason, Craig Campbell, Davey Taverner, Felicity Booth, Ian Parker, Jason Crowder-Barton, Josh Macdonald, Laurence Duric, Megan Woods; and Ross Mendenhall.
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86% of people hesitate to do business with a company if it has too many negative customer reviews ⬇ However, if you don't have any negative reviews, your business will appear to be inauthentic. No one’s perfect, and consumers will respond better to a healthy mix of 3, 4, and 5-star reviews, than only 5-star reviews. ✨ Think of your less desirable reviews as an opportunity to let your customer service skills shine, so be sure to respond to reviews publicly 🤩 ➡ Get your teams ready for Leave a Review Day (coming October 22!) and download our tool kit here 🔧 : https://lnkd.in/eCwhsKpG
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💡 Members of the Reputation team were joined yesterday in Liverpool for another of our regular 'cross-industry roundtable' discussions. On the agenda were all things Reputation Performance: how to measure ROI, championing the cause internally, collecting feedback from customers, industry comparisons, and more. It was a fantastic and insightful day with great people. Thanks to everyone who joined us ➡ Amanda Buckley, Amanda Mason, Craig Campbell, Davey Taverner, Felicity Booth, Ian Parker, Jason Crowder-Barton, Josh Macdonald, Laurence Duric, Megan Woods; and Ross Mendenhall.
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