Reduce alerting noise and identify new issues that only started trending after a release. PlayerZero syncs to your team’s unique sprint cycles, creating a clean canvas for teams to monitor and communicate about a specific release. Learn more: https://playerzero.ai/
PlayerZero
Software Development
Atlanta, Georgia 782 followers
AI for Engineering and Support Teams
About us
Debug any issue down to the line of code, and make sure it never happens again – PlayerZero is the AI engineering quality platform that learns from your codebase and your customer tickets to bridge engineering output and customer impact. We apply these models in practice to accelerate the development and support lifecycle, so your team can: 1. Quickly root cause any customer issue to its underlying context and line of code and 2. Predict how specific code changes might cause customer problems + introduce risk
- Website
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https://playerzero.ai
External link for PlayerZero
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Machine Learning, Data Science, Steaming Analytics, Quality Assurance, and User Interface Testing
Locations
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Primary
Get directions
75 5th St NW
Atlanta, Georgia 30308, US
Employees at PlayerZero
Updates
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PlayerZero automatically groups customer complaints with thematically similar tickets, making it easier to fully understand the customer impact of issues in your product. Learn more: https://playerzero.ai/
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Every PR introduces risk to your product and customers. We’ve integrated quality checklists directly into pull requests so you can efficiently and effectively QA the impact of code changes in upcoming deployments. Learn more: https://playerzero.ai/
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Get more out of your team’s PlayerZero AI experience by training it to identify and prioritize the highest impact features. Learn more: https://playerzero.ai/
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Our CEO Animesh Koratana will be on the main stage at Atlanta Tech Week talking tomorrow talking all things modern AI systems – come listen in!
So excited to share the stage with some amazing speakers tomorrow at #AtlantaTechWeek! We'll be talking about how modern AI systems are built, the data systems that back them, and some of the production systems we've built at PlayerZero to put it all together. Meet us at the Hotel Indigo tomorrow (Friday, June 14th) When: 10am ET https://lnkd.in/eium5RtR
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Unlocking end-to-end value for Engineering Support starts with best-in-class Identity Resolution. Read how we approached the challenge ↓ https://lnkd.in/eSUYryaj
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Excited to be a part of Cohort 13! We've built invaluable relationships and grown tremendously through the experience.
Next with Cohort 13’s CEO Stories, Engage would like to introduce Atlanta’s very own Animesh Koratana from PlayerZero! “As companies and products grow, there's usually a gap that widens between the people who create the software (engineers) and people who support it (support, QA, SREs). This gap makes it harder to innovate quickly, making it more challenging to understand and address user needs effectively.” Animesh grew up surrounded by startups – inspired by his father's own successful career as an entrepreneur. After studying AI and computer science at Stanford, he founded PlayerZero – a tool to automate the process of detecting and finding the root cause of problems in complex software. He noticed that tech companies often struggled to translate customer reports or tickets from non-technical users or teams into actionable code changes. PlayerZero solves this problem by gathering all the necessary diagnostic information, like screenshots, steps, relevant tickets, and developer tools, and uses AI to tie this information to the underlying software code. It effectively bridges the gap between non-technical descriptions of issues and the technical solutions required to address them. This streamlined approach aids developers and support teams in addressing customer issues autonomously, without the need to switch between multiple platforms or seek assistance from others. The platform also spots the most critical areas by checking code changes and reviewing every line of code to avoid repeating mistakes. PlayerZero then sifts through the product to prioritize customer issues for the engineering team. To do this effectively, they leverage anomaly detection, health tracking, and alerts in workplace communication systems. Animesh Koratana, originally from metro Atlanta, left for the Bay Area to be a researcher at Stanford University. During his time at Stanford, he conducted research in the DAWN lab, focusing on building accessible and scalable data-intensive machine learning systems advised by Matei Zaharia (Founder & CTO @ Databricks) and Peter Bailis (VP, AI Google).
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At PlayerZero, we take immense pride in our ability to delve deep into the challenges our partners face - transforming obstacles into opportunities for growth and innovation. Our recent collaboration with Cyrano Video is a testament to this commitment. 🔍 The Challenge: A critical issue was impeding the experience of a Cyrano Video user - in case you don't know, Cyrano's one of the most user-obsessed companies out there, so they saw this error as a barrier to their mission of enhancing #customerexperience with every product and support interaction. 💡 Our Approach: Embracing our core value of being customer-obsessed, we joined forces with the Cyrano team to tackle this complex challenge head-on. Giving them first access to our new debug button. ✨ The Outcome: A breakthrough in #debugging that not only resolved the issue but also paved the way for a brand new approach to customer experience. This insight into our partnership with Cyrano Video showcases the monumental difference that dedication, innovation, and a customer-first mindset can make. We're thrilled to have partnered with Cyrano Video's world-class team - Charlie Utsch, Matt Gillette, Gopal Koratana, Andy Monin - in their journey towards innovation and excellence. Check it out for yourself and learn how our debug button can revolutionize your customer experience too! https://lnkd.in/eETDEcSk #Partnership #Innovation #CustomerFirst #TechSolutions #CyranoVideo #PlayerZero
We're lucky to partner with some of the fastest growing companies at PlayerZero. The Cyrano Video team is building the future of video and communication in healthcare -- and working with them the last few months, we've learned what it means to be customer obsessed. They are a world class team and we've had so much fun partnering with them to create the modern approach to #customerexperience and #debugging. Charlie Utsch Matt Gillette Gopal Koratana Andy Monin Explore Cyrano’s debugging journey with us and see for yourself how much of a difference 30-seconds can make. https://lnkd.in/eqwTQ4vb
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Huge thanks to Gopal Koratana for highlighting how PlayerZero swiftly pinpointed and resolved a video upload issue at Cyrano Video—turning what could have been days of debugging into a quick fix. Discover the difference AI can make in optimizing product quality and enhancing user satisfaction in our latest case study: https://lnkd.in/eETDEcSk #TechInnovation #CustomerExperience #AIAssistance #playerzero #cyranovideo
As a CTO, I'm always looking for ways to elevate the product experience we're delivering to our customers. For my engineering team, this means finding ways to stay close to the customers -- listening to them and supporting them every step of the way. Recently, we faced a situation at Cyrano Video when a customer got stuck uploading a video. What would have been a few days of debugging with the whole team was 30 seconds in PlayerZero -- it automatically pinpointed the error, and recreation steps, and surfaced the root cause down to the most probable line of code. This is the future, and easily the best way to use AI to level up your product quality & improve customer satisfaction. https://lnkd.in/dYcRedE7 #CyranoVideo #Innovation #Debugging #TechSolutions #PlayerZero
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PlayerZero reposted this
The Technology Association of Georgia (TAG) just announced the 2024 Top 40 Innovative Companies in Georgia. 🏢 Aetos Imaging — 3D platform support for facilities technicians. 📈 Arcum — Boosts revenues by predicting merchant retention. 🔒 Aware Force employee cybersecurity — Cybersecurity news and training publisher. 🩺 Azalea Health — Cloud-based healthcare solutions provider. 🔐 Bluefin Payment Systems — Specializes in secure encryption and tokenization. 🚛 Carpool Logistics — Lowers costs and emissions through shared truck space. 🤖 Codoxo — AI-assisted healthcare platform. 🏗 Construction Check — B2B platform for cost estimating and freelance work. 🌱 cove.tool — SaaS for energy-efficient buildings and cost savings. 💾 DC BLOX — Operates edge-connected data centers. 🎥 eStreamly — Livestream and video shopping SAAS. 🕵️ Featurespace — Risk management with behavioral analytics. 💰 Gridline — Digital platform for alternative investments. ✈️ Hermeus — Developing Mach 5 aircraft for faster global transport. 🐝 Honeypot Technologies — User insights and threat analytics platform. 👥 Illoominus — Provides HR data insights for leaders. 📊 Managr — Managr is a generative AI platform designed for PR. 🍽 Meal Maps — Enhances life post-health conditions. 🎬 Meptik — Virtual production and creative services. ❄️ Mitsubishi Electric Trane US — Ductless and VRF HVAC systems. 💳 Momnt — Point-of-need lending solutions. 💻 PDI Technologies — Retail and petroleum software solutions. 🐛 PlayerZero — Bug fixing tool with user session data. 🛒 Pull Logic — SaaS to address retail stockout losses. 🔧 R2 Labs — Mechatronic design and implementation. 💵 Rainforest — Payment processing software. 🧠 Reframe — Neuroscience-based habit reframing. 🛡 risk3sixty — Cybersecurity and compliance services. 🏭 Sentinel Devices — Industrial cybersecurity and anomaly detection. 🚀 Speedscale — Cloud service stress testing with real-world scenarios. 📊 SpendHQ — Spend analysis software. 🧼 Spinjoy — Innovative laundry solutions. 🔋 Stryten Energy — Powers a range of vehicles and systems. 🏥 Syntax Health — SaaS for value-based care in health organisations. 🤖 System Technology Works — Humanoid robot framework development. 📊 TRAX Analytics — API design, data analysis, and tech consulting. 🏭 Turbine — ERP for physical inventory management. ☁️ VITAL4 — Global due diligence data search software. 🚨 Wahsega — Safety IoT for people and building intelligence. 💼 WORKOPTI by Content Economy Co. — Enterprise value protection and growth.
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