Peak Support

Customer support today demands a tightrope walk of anticipation and delight. As expectations evolve, businesses must anticipate needs before they arise, creating seamless experiences that exceed customer expectations. Welcome to Peak Experience, where we unravel the art of optimizing chatbot capabilities. Hosted by Hannah Clark Steiman and featuring Valeria Amato from Embark, we explore the shift from reactive troubleshooting to proactive mind-reading. Picture proactive chat as the catalyst that not only simplifies operations but also forges authentic customer bonds and drives business growth. In this episode of Peak Experience, Val shares how they discovered proactive chat as a gamechanger for Embark ⭐ Embark achieved a 75% reduction in chat volumes through proactive chat implementation. ⭐ Proactive chat addressed pre-purchase inquiries, driving sales and enhancing customer satisfaction. ⭐ The initiative streamlined customer interactions, improving efficiency and response times. ⭐ Insights into QA improvements and training enhancements that contributed to a 97% CSAT rating. ⭐ Future directions in customer support strategies and continuous improvement efforts. Join us as we unpack these key insights and solutions reshaping the future of customer support. Follow the link in the comments section. 🎙️✨ #PeakExperience #CustomerSupport #ChatbotOptimization

Need that extra boost of energy to perk you up and start your workday right? We’ve got you covered! Here’s the next best thing to sending you a cup of coffee, our Morning perk-me-up playlist!🎧 Some of these songs will make you want to get up and dance, and just between us, we’re all for it.🕺 Keep those good vibes flowing and enjoy your day! 😊 #BPOLife #PeakSupport https://lnkd.in/gQfvrrgd

What if your customer support squad could do more than just put out fires? Forget just solving problems and answering questions—think of your customer support as your business’s secret weapon. Customer experience (CX) is now the game-changer that drives serious revenue. Happy customers who get top-notch support are way more likely to come back and bring their friends. Here's the real kicker: A proactive support team can skyrocket your revenue in areas like retention, expansion, upgrades, and referrals. Your support crew, with their daily customer interactions, can totally rock at upselling and cross-selling if they’re equipped with the right tools and insights. Tools like Zendesk and Intercom, with their seamless integrations, make it a breeze. Imagine this: For eCommerce, your agents get instant access to recent purchases and shipping details. For SaaS, they quickly see product usage stats. And with add-ons like Mixpanel or Heap Analytics, your team can get the 411 on user behavior, from page views to location. Ready to turn your support team into a revenue-generating machine? Let's do this! Follow the link in the comments section.

Every town in America has its own unique spin on the Fourth of July celebrations, and we're here for it! From the marshmallow fights in Ocean Beach, San Diego, to the epic hotdog eating contest in Coney Island, NYC. 🌭🔥 Don't sleep on Hannibal, Missouri's fence painting contest, or the lobster races in Bar Harbor, Maine.🦞🎨 And let's be real, no Fourth of July is complete without a mind-blowing fireworks show lighting up the night sky. 🎆 Happy Fourth of July from all of us at Peak Support! #FourthofJuly #IndependenceDay

We're excited to share this fantastic feedback from one of our valued clients! 🌟 Thanks to the exceptional dedication and skill of our customer support officer, they successfully retained a previously concerned customer. This is the kind of impact we strive for every day at Peak Support. #CustomerSuccess #ClientFeedback #ExcellenceInService #BPO

Brain games are great! Not only are they fun, but they can also help enhance your memory and improve your problem-solving skills.💪 Let's test out just how well you do with this question: This runs but does not walk. It has a mouth but never speaks. It has a head but never weeps. It has a bed but never sleeps. What is it? P.S. You can always Google the answer. But where's the fun in that? 🤪

We understand the urgency – quick responses are crucial. Imagine a customer browsing your website, ready to make a purchase, but they have a few questions. They expect answers right away. That's where live chat shines. Explore our new e-book to uncover how live chat not only meets but exceeds these expectations, ensuring seamless customer experiences every time. ⚡️ Instant Responses: No more waiting – solve issues in minutes. 💖 Boost Loyalty: 50%+ of customers stick around for live chat support. 🤖 AI Efficiency: Automate and still keep it personal. 🗣️ Real Conversations: Ditch the email delays and chat naturally. 💰 More Sales: Live chat can bump up your revenue by 6%. Don’t miss out – grab our e-book now and transform your customer support! Link in the comments section. #CustomerSupport #LiveChat #GenZBusiness #EbookDownload

Building an effective player support team is no easy task, especially in the dynamic gaming industry. With 26% of customers abandoning a company after one bad experience, and 92% leaving after three, your player support experience is crucial to your company's reputation and success. Discover how to recruit player support agents who delight customers and drive positive buzz for your brand. Learn essential skills, unique industry challenges, and effective hiring strategies in our latest blog post. Read the full article and get all the tips, link in the comments section. #CustomerSupport #GamingIndustry #Recruitment #PlayerSupport #PeakSupport

On June 19th, 1865, more than 250,000 black slaves were declared free with the final enforcement of the Emancipation Proclamation.🙌🏿 This great moment in American history finally put an end to slavery. Let us always remember Juneteenth's significance and all the valuable lessons it has taught us. Happy Juneteenth everyone! #Juneteenth

This Father’s Day, we’re all about those dad vibes! ✨ Got a fave dad memory? Maybe it’s when he cheered you up after that epic bike fail, nailed the awkward dad dance at your sweet 16, or cried like a proud baby at your graduation. Whatever it is, we know it’s pure gold! 🥇 Show your dad some major love today—tell him how much he means to you and hit him with the biggest bear hug. 🐻❤️ Shoutout to all the rad dads out there, especially the legends at Peak Support, including our very own CEO, Jonathan Steiman. Happy Father’s Day! 👨👧👦 #DadGoals #FathersDayFeels