With the industry’s move towards electric vehicles (EVs), dealer networks across Europe need to strengthen their conviction, confidence and competence to sell EVs to prospective customers. In our latest customer success story, MSX reveals how a major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices. Read the full story here: https://lnkd.in/ex2yiUAj #EVSuccess #DealerConfidence #VisitMSXI #EVAdoption
MSX International
Business Consulting and Services
Detroit, Michigan 235,289 followers
Driving Transformation in the automotive retail industry
About us
For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
- Website
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http://www.msxi.com
External link for MSX International
- Industry
- Business Consulting and Services
- Company size
- 5,001-10,000 employees
- Headquarters
- Detroit, Michigan
- Type
- Privately Held
- Specialties
- automotive industry, sales distribution, warranry management, customer engagement, technical publications, learning, technical information, data and insights, aftersales, repair optimisation, retail business tranformation, Consumer Experience, sales performance, EVs , and new agency models
Locations
Employees at MSX International
Updates
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So much is riding on automotive brands’ digital retail offerings. But are consumers content using 100% virtual or online experiences or do they prefer some human interaction? Are OEMs, as retailers, providing the tools people actually want to use? Read the new MSX white paper, ‘Perfecting the car-buying journey: Virtual, human or the best of both worlds?’ to find out: https://lnkd.in/eyxnKTNy #automotive
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Ready to drive your automotive business towards a sustainable future? MSX’s Green Deal Consultancy services can help you explore the foundations of the European Green Deal and its impact on the automotive retail network. In our upcoming webinar, our expert speakers share valuable insights and innovative strategies that will help you thrive in the evolving automotive landscape. Date: 4th September 2024 Time: 15:30 – 16:00 CEST Register now and secure your spot to stay ahead in the green transition: https://lnkd.in/dA4eumyu #GreenDeal #AutomotiveSustainability #MSXConsultancy #Webinar #EcoFriendlyAutomotive #SustainabilityGoals #EGDImpact
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Our latest poll revealed that nearly 60% of respondents anticipate the OEM/NSC will manage the online customer journey in the future. This overwhelming consensus signals a major shift towards centralized control of the digital consumer experience control by the OEM/NSC. As customers move away from a linear sales process, MSX’s solutions bridge the gap between the physical and digital worlds, ensuring a seamless, integrated journey that boosts satisfaction and loyalty. Discover more at https://lnkd.in/gh-qzaEf. #DigitalTransformation #CustomerExperience #VisitMSXI
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You’ve probably noticed some pretty big changes taking place across the automotive industry. We help many of the world’s biggest car brands adapt to change and thrive in this new mobility era. For us, it’s a career. Could it be yours? Check out our careers page to see if there’s an exciting role that’s just what you’re looking for: https://lnkd.in/eFGtga4q #automotiveindustry #careers
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Join us for an exclusive webinar! We are thrilled to feature esteemed speakers, Vladislav Smrž, Hannah Brust, and Robert M. Haeusler as we explore the foundations of the European Green Deal and its impact on the automotive retail network. Our speakers bring a wealth of experience and expertise to the table, and share some valuable insights and innovative strategies that will drive your success in the automotive industry. Date: 4th September 2024 Time: 15:30 – 16:00 CEST Don't miss out on this opportunity to learn from the best. Register now and secure your spot! Register today: https://lnkd.in/dA4eumyu #AutomotiveWebinar #IndustryInsights #InnovativeStrategies #AutomotiveExperts #WebinarEvent
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Introducing Our Latest Thought Leadership Article! Automotive leasing companies face challenges in delivering seamless, efficient services. Addressing these is crucial for competitiveness and customer satisfaction. In our latest article, "Revolutionizing automotive leasing: Blending CX, tradition, and innovation" MSX’s Elvira Llorens dives deep into the evolving landscape of automotive leasing to uncover how leasing companies can tackle key challenges, leverage data, and embrace advanced technologies to enhance operational efficiency and customer satisfaction. Read the full article here: https://lnkd.in/eXav_bVm To find out more about how MSX can balance tradition with technology and implement AI-driven solutions to ensures a comprehensive communication strategy, visit our website at https://lnkd.in/eRPYcTVe. #AutomotiveLeasing #FleetManagement #MSXInsights #VisitMSXI
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With the industry’s move towards electric vehicles (EVs), dealer networks across Europe need to strengthen their conviction, confidence and competence to sell EVs to prospective customers. In our latest customer success story, MSX reveals how a major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices. Read the full story here: https://lnkd.in/ex2yiUAj #EVSuccess #DealerConfidence #VisitMSXI #EVAdoption
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We are thrilled to celebrate and announce that our colleague, Marcelo Gomes, has been honored with the MSX 'Inclusion' award! Join us in congratulating him on this well-deserved achievement, which is a result of an internal voting process. Marcelo has consistently demonstrated outstanding commitment by creating a culture where everyone feels valued, respected, and empowered to contribute their best work. At MSX, we strongly believe in the power of diversity and inclusion as drivers of innovation and growth. Our ‘Inclusion’ award is a testament to those who go above and beyond in promoting these values every day. We look forward to continuing this journey towards greater inclusivity together as one united team. #wearemsx #msxinclusionaward #msxvalues
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What’s next at MSX? Could it be you? Take a look at MSX’s new careers page to find out what we do to support many of the world’s leading automotive brands and to see if there’s an exciting job opportunity that might be the start of your incredible new career: https://lnkd.in/eFGtga4q #automotiveindustry #careers