LG&E and KU Energy LLC

If your service is cut off for nonpayment, you can request reconnection through the app. Here’s a short video with helpful step-by-step instructions. Visit lge-ku.com/selfserve to learn more.

On this #National811Day we want to remind customers, excavators and the general public why it’s important to have underground utility lines marked before digging for any project — large or small. Digging into underground utilities is not only a safety risk but can also result in costly repairs, disruptions to important utility services and hefty fines for violating Kentucky’s “Call Before You Dig” law. Watch the video below and visit https://lnkd.in/g6tqBiX2 to learn more.

Know the ground rules. No matter how big the project, contact 811 before you dig. Accidentally digging into underground utility lines can cause serious injury, service interruptions, costly repair bills or even death. 👷♀️👷♂️ #National811Day Visit lge-ku.com/safety/digging to learn more.

Ditch the paper bill and prevent the possibility of mail fraud by signing up for our paperless billing program. You’ll get a secure email each month that will provide your total amount and the due date. Learn more at lge-ku.com/paperless.

Starr Amar is in the LG&E and KU intern spotlight this week! Starr is majoring in finance at Bellarmine University. She helps our Billing Integrity team coordinate the completion of pending service orders, ensure the customers are getting billed correctly, and monitor to make sure meters are operating properly.

Customers participating in our Solar Share program may have noticed a bill credit on their most recent billing statement thanks to an abundance of sunshine in the month of June! ☀ If you’re also looking for ways to grow local solar energy in Kentucky and haven’t signed up yet, watch the video below and visit lge-ku.com/solar-share to learn more.

We’re closing out our peregrine falcon nesting boxes for the season. This year, birdwatchers in 31 states and six countries around the world watched new falcon chicks take flight, racking up nearly 54,000 views of our falcon cam. In 2024, another eight falcon chicks successfully fledged from nesting boxes at our Mill Creek, Ghent and Trimble County generating stations. Thanks for watching! If you need something to watch until the falcons return in February, visit lge-ku.com/sheep to tune into one of our three live sheep cameras. 🐑

Yesterday we unveiled with the Lake Cumberland Tourist Commission in Russell County (Lake Cumberland - Visit Russell County, KY) two new high-speed electric vehicle charging stations, located in the commission’s parking area at 650 U.S. 127 in Russell Springs, Ky., near the Cumberland Parkway. These are our first fast chargers in our KU service area. Lake Cumberland attracts millions of recreational visitors each year and is known as the Houseboat Capital of the World, making it the ideal location for electric vehicle drivers who live in the area or may be visiting for a getaway. Now, they can stop in and have a full vehicle charge — within about 15 to 90 minutes — before hitting the water. “We’re thrilled to further expand our network of publicly available charging stations for EV drivers who live in or travel through Kentucky, and to offer them the fastest type of charging currently available,” said LG&E and KU Vice President of Customer Services Shannon Montgomery. "Russell County's new EV fast charging stations will be a game-changer for our tourism industry,” said Danielle Wilson, tourism director of the Lake Cumberland Tourist Commission. “With these cutting-edge facilities in place, millions of visitors can now explore our beautiful county while effortlessly recharging their electric vehicles. This investment not only fuels eco-friendly travel but also ignites economic growth, making Russell County an even more attractive and accessible destination for all."

Our crews and support personnel made significant progress overnight, restoring power for 90% of customers affected by yesterday’s storms. Crews will continue working safely and as quickly as possible in the hardest hit areas. More than 350 line technicians and support personnel have been responding to reports of 200 downed wires and damaged equipment, so they can make repairs. While they’re working in the field, we have hundreds of employees working behind the scenes to support our customers. When we can, we’ll reroute power around an affected area to limit the number of customers impacted by the storms. Our operators from our control centers and employees in our call centers work every day 24/7 behind the scenes to support our crews in the field and customers. Safety remains our top priority. Always assume any downed wire is an active power line, stay away and call us immediately. We encourage customers to visit our online outage map for the most current information. We’ll continue to update estimated restoration times for customers, based on crews’ feedback in the field and the level of damage we’re finding at customers’ properties.

We’re shining the LG&E and KU intern spotlight this week on Lucas Gaines. Lucas is an accounting major at Sullivan University. He spends his time at LG&E and KU assisting the Revenue Accounting & Analysis team with closing out monthly/quarterly journal entries as well as doing monthly reconciliations.