Keynova Group

Small businesses often fall by the wayside in banking, even being labelled as consumers if they are under a certain size. Thankfully, this is changing and more banks are offering more sophisticated resources to small businesses. Thanks to @SteveCocheo for speaking with Susan Foulds on the Small Business Banker Scorecard and sharing his insights. https://loom.ly/Uic2C7o #smallbusiness #banking #digital

Our latest Small Business Banker Scorecard reported improved digital payment and transfer services for small businesses. 73% of Scorecard banks offer ACH payments to small businesses and 55% provide a consolidated view of transactions for tracking payments and cash flow. https://loom.ly/znL5xgs #smallbusiness #banking #payments

New data from the Federal Reserve reveals nearly $32 trillion of untapped home equity, further emphasizing the great opportunity for homeowners with high interest debt to take advantage of home equity loans and HELOCs. Our Mortgage and Home Equity Scorecard is coming soon with the latest on how lenders are developing their digital and mobile consumer experiences to serve this need. Read more in @ScotsmanGuide: https://loom.ly/P6jx3-s #mortgage #homeequity #lending

Scorecard Highlight: Our 2024 Small Business Banker Scorecard revealed that banks are improving their mobile offerings for small businesses. 36% of banks' mobile apps now allow for in-app cash flow analysis, a core component for on the go account management. LINK #smallbusiness #mobile #banking

Optimized digital quoting experiences are ever important for policyholders as they seek to streamline their insurance policies. Thanks to P&C Specialist for taking the time to speak with Beth Robertson on her insights from the Online Insurance Scorecard. Read the full article here: https://loom.ly/fBqvxi4 #insurance #online #digital #quoting

New: The 2024 Small Business Banker Scorecard is live! This year's key trends include improvements to digital payment and transfer services and mobile banking functionality. https://loom.ly/znL5xgs #smallbusiness #banking #mobile #CX

As virtual assistants and online self service become more widely used, banks must continue to strive for a balance between tech and live customer support options. CX Dive spoke with Susan Foulds from Keynova Group to share the latest Online Banking Scorecard and her insights on customer service in banking. https://loom.ly/iZ0ZchI #digitalservice #banking #CX

Coming Soon - Keynova Group's 2024 Small Business Banker Scorecard! Last edition revealed trends in the evolution of mobile banking for small businesses, improvements in the digital account opening process and increased access to customer support features. https://loom.ly/w-HnpaQ #smallbusiness #banking #CX

Although mobile applications are increasing in usage, there is still a great need for adequate desktop support in banking. Susan Foulds shared her insights from the latest Online Banker Scorecard in a recent interview with The Financial Brand. https://loom.ly/F7Hyu8o #banking #desktop #CX

In this edition of our Online Insurance Scorecard, key results include increased Spanish-language capabilities and more options for natural disaster insurances. Thanks to Digital Insurance's Kaitlyn Mattson for interviewing Beth Robertson on Keynova Group's recent Online Insurance Scorecard. Read the full article here: https://loom.ly/h797eXQ #onlineinsurance #insurance