Andrew Dober, Chief Operating Officer at K2 Services, shares: With technological advancements, the legal sector is transforming its help desk support. Today's users demand more than quick fixes; they seek comprehensive experiences. Innovative tech is driving new satisfaction metrics, redefining success in the legal tech support ecosystem. Exciting times at K2 Services! #LegalTech #CustomerExperience #HelpDeskSupport #Innovation
As technology continues to advance, the legal profession is witnessing a reevaluation of conventional practices when it comes to help desk support for employees. Users now expect more than just timely resolutions; they want a better end-to-end user experience. The gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal technology support ecosystem. By Andrew Dober of K2 Services in Law Journal Newsletters' Cybersecurity Law & Strategy