Jackson Hotel Management

Each day this week, Jackson Hotel Management president Brent Jackson shared our Tips of the Week on his LinkedIn page. To view a full recap of our Tips of the Week for the week of July 26, 2024, please visit our website's newsroom at: www.jhmgt.com/newsroom This week's topics included: •How a hotel's team members can take inspiration from the quote; "Success is not about being the best. It's about being better than you were yesterday." -Unknown •How Regular Maintenance of the Pool and Spa Ensures Guest Safety •How to Lead with a Long-Term Vision •How to Improve Guest Sleep Quality with Proper Linen Handling •How to Promote a Positive Attitude During Busy Periods #hospitality #management #training

Comment of the Week—our favorite comment this week comes from the Clarion Pointe Harrisonburg (Harrisonburg, VA). Thank you to general manager Benjamin Wilkins and their entire team! "Best stay! I had never stayed in one [a Clarion Pointe]. I wasn’t sure what to expect. Christian at the front desk was awesome. It was so clean. The room smelled clean. I slept like a baby. If I’m there again I will definitely stay there again." For more details on this property visit our website here: www.jhmgt.com/cph #hospitality #customerexperience #love

We are excited to share that Jackson Hotel Management has entered a management agreement with the ownership team of the Holiday Inn Staunton Conference Center (Staunton, VA). This partnership comes with our commitment to delivering exceptional guest experiences, enhancing profitability for our ownership partners, and fostering a positive and thriving work environment for our team members. At Jackson Hotel Management, we believe creating a seamless and memorable experience for every guest, from the moment they check in to the time they depart, is the key to long-term loyalty. Our dedicated team is committed to upholding the highest standards of service and hospitality, ensuring that every stay at the Holiday Inn Staunton Conference Center is nothing short of outstanding. As we embark on this new partnership, our focus will be on driving revenue growth and increasing profitability while maintaining a high standard of quality. We are confident that our expertise and innovative approach will bring about significant improvements in both guest satisfaction and operational efficiency. Each of our team members at the Holiday Inn Staunton Conference Center will be an integral part of our success. We are dedicated to creating a supportive and empowering environment where every team member can thrive. By investing in their development and well-being, we ensure that our guests receive the best possible service. "We are incredibly excited to bring Jackson Hotel Management's expertise to the Holiday Inn Staunton Conference Center. Our goal is to operate a hotel where guests can enjoy exceptional service and memorable experiences; while our ownership partners benefit from our culture of success that drives sustainable growth. We look forward to working closely with the team at the hotel to achieve these goals." -Brent Jackson, President of Jackson Hotel Management. We look forward to this new chapter and the opportunities it brings. Stay tuned for more updates as we work towards making the Holiday Inn Staunton Conference Center a premier destination for travelers and a great place to work for our team members. Thank you for your continued support of Jackson Hotel Management. For more information on our management services visit: www.jhmgt.com/services For more information on the Holiday Inn Staunton Conference Center visit: www.jhmgt.com/his #JacksonHotelManagement #HolidayInnStaunton #HotelManagement

Each day this week, Jackson Hotel Management president Brent Jackson shared our Tips of the Week on his LinkedIn page. To view a full recap of our Tips of the Week for the week of July 19, 2024, please visit our website's newsroom at: www.jhmgt.com/newsroom This week's topics included: •How a hotel's team members can take inspiration from the quote; "The only thing standing between you and your goal is the story you keep telling yourself as to why you can't achieve it." -Jordan Belfort •How to Schedule Routine Elevator Inspections to Reduce Downtime •How to Promote a Culture of Accountability •How to Choose and Use High Quality Laundry Supplies •How to Know and Share Local Information with the Hotel's Guests #hospitality #management #training

Comment of the Week—our favorite comment this week comes from the Holiday Inn Express & Suites Ocean City-Northside (Ocean City, MD). Thank you to general manager Marie Hopper and their entire team! "The staff are very friendly, kind and knowledgeable. The hotel looked very clean and smelled clean. And it was very festive (since it was the 4th of July) weekend. The outside swimming pool is wonderful. We had a great time at the pool. Our room was clean and smelled good. Love the view from our room of the swimming pool and the bay." For more details on this property visit our website here: www.jhmgt.com/hxo #hospitality #customerexperience #love

Each day this week, Jackson Hotel Management president Brent Jackson shared our Tips of the Week on his LinkedIn page. To view a full recap of our Tips of the Week for the week of July 12, 2024, please visit our website's newsroom at: www.jhmgt.com/newsroom This week's topics included: •How a hotel's team members can take inspiration from the quote; "Leadership is the art of giving people a platform for spreading ideas that work." -Seth Godin •How to Improve Guest and Staff Safety with Proper Fire Safety Measures •How to Create a Feedback Loop to Improve Communication •How to Train Your Team to Focus on Attention to Details •How to Encourage Teamwork at the Front Desk #hospitality #management #training

Comment of the Week - our favorite comment this week comes from the Comfort Inn Gold Coast (Ocean City, MD). Thank you to general manager Jim Peck and their entire team! "First time we went to Ocean City, Maryland. Stayed here for 5 nights. Had an amazing week! Nice hotel on the bay close to everything. We will be back soon." For more details on this property visit our website here: www.jhmgt.com/cgc #hospitality #customerexperience #love

It is with great sadness that we announce the passing of Charles E. "Chuck" Simon. Chuck passed away on July 1, 2024, in The Villages, Florida. He was a native of Rochester, NY. Chuck was a former Vice President of Operations and General Manager at Jackson Hotel Management. He held both a Master's and an Undergraduate degree in Hospitality Administration from the Rochester Institute of Technology (RIT), where he also participated in Varsity Soccer and Varsity Hockey. Throughout his illustrious career, Chuck served as the General Manager of several Sheraton Hotels in Virginia Beach, Charlottesville, Ocean City, MD, Charlotte, and Tallahassee. He was also the President of The Virginia Hotel & Motel Association and played a key role in uniting four industry associations to form the Virginia Restaurant, Lodging & Travel Association (VRLTA). Chuck was highly regarded as an intelligent hotel operator and was generous with his counsel to many he met along his long career. His legacy of leadership, mentorship, and dedication to the hospitality industry will be remembered fondly by all who had the privilege of knowing him. "Chuck and I shared over 40 years of professional collaboration and personal friendship. His wisdom, generosity, and unwavering dedication to excellence were cornerstones of our work together. Chuck will be profoundly missed, both as a cherished friend and a respected colleague. His impact on our company and the hospitality industry is immeasurable." - Thomas Jackson, Founder and CEO of Jackson Hotel Management

Each day this week, Jackson Hotel Management president Brent Jackson shared our Tips of the Week on his LinkedIn page. To view a full recap of our Tips of the Week for the week of July 5, 2024, please visit our website's newsroom at: www.jhmgt.com/newsroom This week's topics included: •How a hotel's team members can take inspiration from the quote; "Success is not about climbing the ladder, it's about lifting others as you climb." -Unknown •How to use Routine Plumbing Inspections to Maintain Efficiency •How to Lead by Providing Resources •How to Implement a Linen Recycling Program •How to be 'Guest Ready' at the Front Desk #hospitality #management #training

Comment of the Week—our favorite comment this week comes from the Clarion Pointe Harrisonburg (Harrisonburg, VA). Thank you to general manager Benjamin Wilkins and their entire team! "This was an overnight stop as I was driving from Rhode Island to North Carolina. After being on the road for over 10 hours with my dog, I was more than pleased with the quality of the room and very comfy bed. The water pressure in the shower was great too. Another great thing was the parking. I was driving a U-Haul truck and towing my car on a trailer. There was plenty of space and was easy to be able to pull thru without having to back up. This place felt safe and an added bonus was the breakfast. If you are passing through, this is a great stop." For more details on this property visit our website here: www.jhmgt.com/cph #hospitality #customerexperience #love