📢 Check out Ep. 97CX, the latest episode of the Digitally Irresistible podcast! 🎙️ Delve into iQor India's impactful journey in the BPO industry with Maneet Sehgal and Manish Parikh. 🌟 Seasoned leaders in operations, technology, and financial services, Maneet and Manish illuminate iQor India's strategic advancements and pivotal role in delivering exceptional CX solutions globally for both iQor’s clients and internal team members alike. Tune in to hear Maneet and Manish share: • The historical evolution of the BPO industry in India and iQor's key role in its growth. 🌍 • iQor India's extensive service offerings, spanning customer care, digital solutions like chat services, and robust back office support. 💼 • iQor's strategic plans for future growth in India, such as workforce expansion in Noida. 🏢 • Key success factors for iQor India, including a skilled talent pool, cost competitiveness, and supportive governmental policies. 🌟 Explore Ep. 97CX of Digitally Irresistible to uncover iQor India’s essential role in delivering remarkable CX solutions across global industries. https://go.iqor.com/EP97L #iQor #DigitallyIrresistiblePodcast #iQorCX #BPOEvolution #GlobalCXLeadership #DigitalTransformation #SmileWithiQor #India
iQor
Outsourcing and Offshoring Consulting
Fort Lauderdale, FL 89,850 followers
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions.
About us
At iQor, our 40,000 amazing employees spanning 10 countries are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.
- Website
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https://www.iqor.com
External link for iQor
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Fort Lauderdale, FL
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Customer Care, Accounts Receivable Management, BPO Back-Office Services, Medical Device, BPO, Data Analytics, Managed Services, Customer Support, Inbound , Outbound, RPA, Customer Journey Mapping, Call Deflection Strategies, Technical Support, Workforce Management, Intelligent Automation, AI, Virtual Agent, Conversational AI, Business Intelligence, Customer Retention, IVR, Omnichannel, Voice, SMS, Text, In-App Messaging, Social Media Moderation, Content Moderation, CRM, and Unified Agent Desktop
Locations
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Primary
6700 N. Andrews Ave.
Ste. 600
Fort Lauderdale, FL 33309, US
Employees at iQor
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Susan Halvorsen
VP Global Business Development | CX | Customer Journey | Total Experience Management | Patient Experience | PX | Global Business Services | BPO |…
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John Kruper
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Michael Moore
Successful leader with substantial global experience leading CX, Cust Ops, Technology and Digital teams. Proven record of scaling operations…
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John O'Malley
25-year seasoned professional successfully building and leading high performance teams in multiple veritcals.
Updates
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🚀 Get ready to unlock the secrets of boosting employee performance in Ep. 84 of the Digitally Irresistible podcast. In our newest episode, we're thrilled to introduce our guest speaker, Denise Gabel, who will take you on a journey into the world of the "can-do mindset." 🌟 Discover how the can-do mindset: 📈 Reduced a complex process timeline for a credit union by 97%, resulting in accelerated revenue growth. 💪 Empowers employees to unleash their full potential. 🌱 Inspires a can-do culture of innovation and growth in the workplace. Denise unveils her four-step can-do strategy that equips people to thrive through difficulties, providing a roadmap for personal and professional success. Be sure to watch this game-changing episode! Tap the link below for insights that can transform your company's performance and culture with employee engagement that creates smiles. https://go.iqor.com/EP84L #CanDoMindset #EmployeeEngagement #BusinessGrowth #SmileWithiQor #DigitalCX
Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset | iQor
https://www.iqor.com
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Experience the difference of elevated CX by partnering with iQor! 😀 Symphony [AI]™ focuses on three key areas of the employee lifecycle to cultivate empowered employees who deliver a more streamlined customer experience and contribute to your competitiveness in the marketplace. 👉 Optimized talent acquisition for client success 👉 Empowered agents ready from day one 👉 Excellence in service and compliance Let’s work together to spread smiles around the globe! 👇 https://lnkd.in/dNXhjUhH #iQor #ElevatedCX #SymphonyAI #EmployeeLifecycle
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🌐 iQor’s extensive support spans multiple nearshore and offshore facilities and multiple channels, including voice, email, and back office services. 😊 A happy workforce translates to superior client service. iQor's industry-leading agent retention rates and stellar employee NPS deliver seamless support for valued energy customers. 📈 Experience the remarkable year-over-year KPI improvements and $14 million cost savings achieved in just the first year due to increased operational efficiency. 🔧 From flawless launches to meticulous process management, iQor's comprehensive CX strategy offers a holistic approach tailored to the unique needs of the energy sector. iQor is a strategic outsourcing partner, committed to fueling growth and success for energy providers and more. Ready to redefine customer service in the energy industry? Tap the link below to learn more! https://lnkd.in/enn7h2Xj #iQor #StrategicOutsourcing #EnergyCX #BPO #SmileWithiQor
Fortune 500 Energy Provider Achieves Industry-Leading High Agent Retention Through BPO Operational Efficiency | iQor
https://www.iqor.com
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Discover how partnering with a BPO can streamline operations, save costs, and boost efficiency through robotic process automation (RPA). 🤖💼 Our free guide reveals the full benefits: • Holistic Optimization: Leverage RPA to improve your operations. • Budget-Friendly Pilots: Test RPA solutions affordably and risk-free. • Expert RPA Teams: Access top-tier data science and operations experts for ongoing optimization. Download our guide to learn more: https://lnkd.in/eZ7iUN3Q. #iQor #RPA #BPO #CXAutomation #ProcessOptimization #CostSaving #BusinessEfficiency #DigitalTransformation #SmileWithiQor
Benefits of RPA: How BPOs Deliver CX Automation Savings | iQor
https://www.iqor.com
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Ready to explore how iQor’s partnership accelerates customer satisfaction and financial recoveries for our online travel partner? Our latest case study unpacks how decades of accumulated back office process knowledge optimize global travel revenue and customer trust from the heart of India’s National Capital Region (NCR). Our established Noida site offers: ✅ Maximum uptime and reputation for ease of doing business. ✅ Vibrant residential and commercial ecosystem. ✅ Access to a highly educated, multilingual talent pool. iQor efficiently streamlines complex travel chargeback processes. Our people-first approach offers 24/7 high-touch customer support, positioning us as a trusted advisor for global outsourcing solutions. Ready to transform your chargeback management? Tap below to learn more. https://lnkd.in/e55VyfxH #iQor #TravelCX #OperationalExcellence #iQorIndia #SmileWithiQor
Chargeback Management Expertise Secures Revenue Recovery 15% Above Industry Averages for Online Travel Agency | iQor
https://www.iqor.com
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Learn how iQor helped a major U.S. financial institution reduce fraud risks and improve customer satisfaction through proactive engagement. 🚗💼 🔍 The Opportunity: Our client faced recurring delinquencies despite customers' ability to pay, signaling potential fraud from straw deals in auto finance. 💡 The Solution: We implemented a targeted welcome call program to onboard new customers effectively. Our team: • Welcomed customers warmly, setting a positive brand tone. • Reinforced payment details and detected early fraud signals. • Aligned loan payments with customers' pay dates, reducing delinquencies. • Gathered critical contact info for better future communication. 📈 The Results: In just four months, our approach delivered remarkable outcomes: • Early fraud detection through optimized contact info capture. • 32% increase in autopay enrollment, cutting delinquency costs. • Improved customer satisfaction with a 27% rise in CSAT scores. Trust iQor to elevate your customer engagement and risk management strategies! Read our case study now. https://lnkd.in/ePqkFhx5 #iQor #CustomerExperience #FraudPrevention #AutoFinance #FinancialServices #CustomerEngagement #CaseStudy #CustomerSatisfaction #SmileWithiQor
Welcome Calls to Build Brand Loyalty | iQor
https://www.iqor.com
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We support our team. 🫶 One of our employees recently faced a family emergency. After their spouse left without financial support and filed for divorce, they became the sole caregiver for their children. To prevent eviction and maintain stability for their family, they needed urgent assistance. Thankfully, iQor Qares, our nonprofit organization, was able to step in and provide much needed relief for this iQorian. Share your support for your team around the world by tapping below and making a donation. ⬇️ https://lnkd.in/e6mzRrUE #iQor #iQorQares #Community #Support #Team
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Join our iQor #team! 👏 We're looking for passionate, driven individuals to join our dynamic workplace. At #iQor, you'll have the opportunity to grow professionally, work with #innovative technology, and make a real impact. Explore exciting #CareerOpportunities in various roles and locations. Apply now and start your journey with us today: https://lnkd.in/eFfuhENE.
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Discover how Symphony [AI]™ harmonizes Generative AI with an irresistible human experience at iQor. 😁 By integrating advanced digital CX with our commitment to innovation, flexibility, and excellence, we elevate organizational efficiency and enrich our value-driven customer service culture. Tap below to learn more. ⬇️ https://lnkd.in/dNXhjUhH #iQor #SymphonyAI #CX #AI