From supercharged sessions to perfect CX matches, our team is here to make it happen at Frost & Sullivan! Paul Quigley Lindsey Andrews Phil Gray #TeamSelfie #CX #CustomerExperience #Interactions #FrostandSullivan #CXLeaders #HumanInTheLoop
Interactions LLC
Software Development
Franklin, MA 15,200 followers
Drive Digital Transformation with our Intelligent Virtual Assistants powered by Conversational AI
About us
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, New Jersey and New York. For more information, visit www.interactions.com.
- Website
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http://www.interactions.com
External link for Interactions LLC
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Franklin, MA
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Customer Care, Artificial Intelligence, Self-Service, Speech Recognition, Machine Learning, and Natural Language Processing
Locations
Employees at Interactions LLC
Updates
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Poor automations can make your CX feel like it's back in the Stone Age: Long wait times. Endless menu loops. Constant repetition of information. All while leaving your customers banging their heads like cavemen using stones. The solution? Download our free Contact Center IVA Automation Checklist to see what automations can bring your contact center back to this century: https://lnkd.in/g-Ky6Uh5 #CustomerExperience #CX #IntelligentVirtualAssistant #Automation #CustomerService #TechInnovation #InteractionsLLC
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We’re having a great time at Frost & Sullivan! Here is Phil Gray giving some supercharged information on how to create amazing CX while reducing costs. And we’ve matched with a few of you 😏 Ready to take your customer experience to the next level? Let’s continue the conversation and see why we're a match made in CX heaven! https://lnkd.in/gpDReuRq #CX #CustomerExperience #CostEfficiency #TechWithATouch #Interactions #CustomerExperience2024
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Happy AI Appreciation Day! 🎉 Today, we're giving a big shoutout to our AI-powered heroes at Interactions. They're not just algorithms; they're the secret sauce behind smoother customer experiences and brighter business outcomes. We're proud to celebrate how artificial intelligence transforms customer experiences every day. Cheers to smoother engagement, smarter solutions, and a future where AI makes everything a little easier! #AIDay #Interactions #CX #ArtificialIntelligence
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You need to get a grip… …on the fundamentals of Human-in-the-Loop. What does it mean? How does it operate? Why does it even matter? Interactions very own Phil Gray and Srinivas Bangalore will be sharing their expertise on the topic at AI@Scale. Learn more about the SectorPulse event here: https://lnkd.in/ggngTXku #AI #GovernmentTech #Innovation #HumanInTheLoop #GenerativeAI #CX #AiatScale #SectorPulse #PublicSector #CXevents
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It's time to celebrate a major milestone in Interactions' journey. Our India Office has hit an impressive five-year mark! Huge thanks to Team India for their dedication and amazing work over these years. Interactions India shines with innovation, resilience, and commitment, driving progress in technology, operational excellence, and building meaningful connections. Looking ahead, we’re excited for more collaboration, inspiring brainstorms, and mastering the art of Zoom Calls. Congratulations Team India, here's to many more years of success and impactful contributions! #InteractionsIndia #OfficeAnniversary #CustomerService #IVA #TechInnovation
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Looking forward to connecting with CX leaders at #CXOExchange next week! Who will we see there?! This event is going to be one for the books. Learn more about Chief Experience Officer Exchange: https://lnkd.in/gkV2FmsJ
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Frost & Sullivan's Customer Experience 2024 is just a week away! Join Interactions for solutions that enhance your CX with a human touch. Learn more and get in on the #CX conversation: https://frost.ly/a0y #CXevents #FrostCX #ConversationalAI #HumanInTheLoop #CustomerExperience
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Red, white, blue, and CX too. 🎆 Happy #FourthofJuly from the team that’s dedicated to giving you a customer experience worth celebrating!
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