🌟 Transforming IT Service Delivery for a Leading Northwest Arizona Healthcare Provider with INRY and ServiceNow - A Success Story 🌟 We're excited to share how Northwest Arizona's largest healthcare provider revolutionized its IT service delivery by partnering with INRY to implement ServiceNow ITSM. This journey resulted in remarkable improvements: - Streamlined Processes: Standardized workflows across incident, change, and knowledge management for increased efficiency. - Enhanced Communication: A centralized platform for logging and tracking requests ensured clear communication between end-users and IT teams. - Empowered Users: Self-service capabilities through the Service Portal and Knowledge Management enabled users to find solutions independently, freeing IT staff to focus on strategic initiatives. - Elevated Visibility: A clear view of the IT landscape, simplifying configuration management with the CMDB. Discover more about this successful transformation: https://lnkd.in/g3YNJcsx #Healthcare #ITTransformation #ITServiceManagement #ServiceNow #SuccessStory #OperationalEfficiency #INRY #PatientCare #ServiceNowElitePartner #ITSM #HealthcareInnovation
About us
INRY is a leading ServiceNow Elite Partner with a long and successful history of delivering digital workflow automation. We work with corporate functions like human resources, IT, procurement, facilities, and business operations like customer-facing operations, sales, and marketing. We have developed a very cloud-centric operating model because we believe cloud technologies require different services than legacy IT to maximize return on investments. We have been featured on the American Dream, Financial Times, and Inc magazine's fastest-growing lists. Our diverse leadership team has experience in management consulting, technology services, running large programs and functions at Fortune 500 clients, as well as a generation of "digital natives." Our team is distributed across US and India. At INRY, we are ultra-focused on delivering value for our clients, creating a company we love, a work culture we obsess over - where people feel valued, their work makes an impact, and they are supported and enabled not just in their careers but also in their lives. We are innately curious and continuously changing to align with our mission. But we are high on fun.
- Website
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https://www.inry.com/
External link for INRY
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Minneapolis, MN
- Type
- Privately Held
- Specialties
- ServiceNow, IT Advisory, Program Management, Enterprise Cloud, IT Service Management, HR Service Delivery, IT Governance Risk and Compliance, IT Security Operations using ServiceNow, Customer Service Management, and Employee Experience
Locations
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Primary
7760 France Av. S
11th Floor
Minneapolis, MN 55435, US
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Survey No 83/1, Hyderabad Knowledge City, TSIIC Raidurg, Galaxy by Auro Realty
7th Floor
Hyderabad, Telangana 500019, IN
Employees at INRY
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Pravin Upadhyay
Technology enthusiastic, startup's mentor, advisor, coach, friend and a management consultant.
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Bipin Paracha
CEO & CTO at INRY
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Michael Brazfield
Principal @ INRY | Certified Scrum Master, Success Architect, Transformation
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John Lape
Director of Delivery Services - IntegRhythm
Updates
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🌟 Digital Revolution in Customer Service Management with INRY And ServiceNow – A Success Story 🌟 INRY swiftly implemented the ServiceNow CSM solution using its proprietary Project Delivery Methodology, Process Area Specific Sprints (PASS) to enhance Self-Service options, and accessibility, and increase first contact resolution for a leading convenience store chain. 🚀 Key Benefits: - Empowered Frontline Staff: With a mobile-first design, staff can easily access resources on store iPads and workstations, enabling them to assist customers efficiently. - Increased Customer Satisfaction: Customers experienced quicker issue resolution, personalized service, and improved access to information, resulting in higher satisfaction levels. - Improved Employee Productivity: Frontline staff benefited from streamlined access to resources and optimized task allocation, increasing efficiency and productivity. - Competitive Advantage: The successful implementation of CSM capabilities helped it differentiate itself through superior customer service and operational excellence. Explore the full success story to learn more: https://hubs.ly/Q02HZk2B0 #CustomerService #DigitalTransformation #INRY #ServiceNow #Retail #CSM #CustomerExperience #ServiceNowCSM #ServiceNowElitePartner #CustomerServiceManagement #ServiceNowCSM #ServiceNowCustomerServiceManagement
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🎉 Celebrating Our Team's Dedication and Milestones! 🎉 Congratulations on your milestones, and thank you for your unwavering commitment. Here's to many more years of excellence and achievements together! Shelley Herring, MSHRM, CIS-HR Sindhu Emmidisetty Sharath Chandra Pranathi Vandavasu Nikhil Kothuru #INRY #WorkAnniversary #TeamINRY #Excellence #Celebration #ServiceNow #INRYEmployee #ServiceNowElitePartner
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🌟 Elevating IT Service Delivery for Northwest Arizona's Leading Healthcare Provider with INRY and ServiceNow - A Success Story 🌟 We’re thrilled to share how Northwest Arizona's largest healthcare provider transformed its IT operations by partnering with INRY to implement ServiceNow ITSM. Faced with integration and communication challenges, the provider leveraged INRY’s expertise to streamline operations, reduce manual processes, and enhance service efficiency, ultimately improving patient care. Key Achievements: - Efficiency Gains-Average ticket resolution time reduced by 30% - Improved Service Delivery-Request fulfillment accelerated by 15% - Operational Stability-Downtime due to IT changes decreased by 16% Discover more about this successful transformation:https://hubs.ly/Q02HDtvV0 #HealthcareIT #ServiceNow #SuccessStory #ITTransformation #OperationalEfficiency #INRY #PatientCare #ServiceNowElitePartner #ITSM #HealthcareInnovation #ITServiceManagement
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Welcome to the INRY team! We're thrilled to have you join us and can't wait to work together.Yash Verdhan Bhatter Click here to join the team:https://hubs.ly/Q02HDgqd0 #NewHires #Newbies #INRY #ServiceNow #ServiceNowElitePartner #GrowingTeam
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We are thrilled to announce that INRY will be the official Networking Breaks Sponsor at the Minnesota Digital Government Summit 2024! Join us for insightful conversations, innovative ideas, and the perfect opportunities to network and collaborate. See you there! #DigitalGovernmentSummit #Minnesota #Events2024 #INRY #ServiceNowElitePartner #PublicSector
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🌟 Creating Seamless Healthcare Solutions through ServiceNow Strategic Project Management 🌟 A leading healthcare solutions company partnered with INRY to streamline project management using the Strategic Portfolio Management (SPM) suite. INRY implemented the solution to prioritize initiatives effectively, enhancing resource allocation and transparency. 🚀 Key Benefits: •Improved Efficiency: Streamlined processes and real-time visibility significantly reduce time and effort for demand management. •Better Decision-Making: Data-driven insights prioritize initiatives based on accurate information and business priorities. •Optimal Resource Utilization: Effective resource management aligns IT projects with organizational objectives. •Strategic Alignment: Projects closely align with strategic objectives, ensuring initiatives contribute to overall goals. Explore the full success story to learn more: https://hubs.ly/Q02HqH7f0 #HealthcareSolutions #ProjectManagement #INRY #DigitalTransformation #SPM #DemandManagement #ResourceUtilization #StrategicAlignment #ServiceNow #Healthcare #ServiceNowElitePartner #ServiceNowSPM #ServiceNowStrategicPortfolioManagement
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🌟 Revolutionizing Customer Service Management with INRY And ServiceNow for a Convenience Store Chain – A Success Story 🌟 INRY swiftly implemented the ServiceNow CSM solution using its proprietary project delivery methodology, Process Area Specific Sprints (PASS), to enhance self-service options and accessibility and increase first contact resolution for a leading convenience store chain. 🚀 Key Benefits: - Empowered Frontline Staff: The mobile-first design allows staff to easily access resources on store iPads and workstations, enabling them to assist customers efficiently. - Increased Customer Satisfaction: Customers experienced quicker issue resolution, personalized service, and improved access to information, resulting in higher satisfaction levels. - Improved Employee Productivity: Frontline staff benefited from streamlined resource access and optimized task allocation, increasing efficiency and productivity. - Competitive Advantage: The successful implementation of CSM capabilities helped it differentiate itself through superior customer service and operational excellence. Explore the full success story to learn more: https://lnkd.in/g7FweZu5 #CustomerService #DigitalTransformation #INRY #ServiceNow #Retail #CSM #CustomerExperience #ServiceNowElitePartner #CustomerServiceManagement
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🌟 Navigating Innovation: Clark County's Odyssey to Optimize Workplace Dynamics – A Success Story🌟 Clark County partnered with INRY to transform workplace dynamics using ServiceNow's Workplace Service Delivery (WSD) solution. This initiative optimized space management, enhanced indoor mapping, and streamlined employee movement processes. 🚀 Key Benefits: - Collaborative Workshops: Conducted sessions with 100+ stakeholders for comprehensive implementation. - Commitment to Improvement: Upgraded to the Vancouver release, ensuring state-of-the-art operational efficiency. - Proven Partnership: Leveraged 3+ successful past projects with INRY, enhancing confidence in WSD implementation. - Comprehensive Support: Provided 24/7 Hypercare support post-implementation, resolving issues swiftly. Explore the full success story to learn more: https://lnkd.in/gGnGwaqy #WorkplaceInnovation #ServiceNow #INRY #OperationalExcellence #ClarkCounty #DigitalTransformation #WSD #ServiceNowWorkplaceServiceDelivery #EmployeeEngagement #EmployeeExperience
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🌟 Advancing IT Transformation with ServiceNow ITSM for a Community Healthcare Organization – A Success Story🌟 Discover how a top Illinois healthcare organization partnered with INRY to transition from Ivanti to ServiceNow ITSM. This 6-week transformation enhanced self-service, streamlined IT operations, and integrated systems, reducing incident volume and boosting efficiency. 🚀 Key Benefits: - Efficient ITSM Transition: Improved operations and refined service delivery within just 6 weeks. - Better Employee Experience: Serving employees anywhere with always-on IT services. - Insightful Evaluation: Transparent performance evaluation of ServiceNow ITSM products. - Boosting IT Efficiency: Improved collaboration among IT teams for resolving IT issues. Explore the full success story to learn more: https://hubs.ly/Q02GYrqJ0 #ITTransformation #ServiceNow #INRY #HealthcareIT #DigitalTransformation #ITSM #OperationalEfficiency #HealthcareExcellence #Innovation #ITServiceManagement #ServiceNowElitePartner