Join industry experts Kaila Jarvis and Claire Quinn in our upcoming webinar titled "Lessons from 20 Years in Online Child Safety: How Trust & Safety Drives Business Success"! They'll unravel how lessons from children's platforms can reshape the approach to Trust & Safety for all audiences, transforming it from a perceived cost center into a cornerstone of business success. Don't miss out on understanding how a robust Trust & Safety protocol is not just good for users, but good for business. Register here: https://hubs.li/Q02G9ph80 #trustandsafety #gaming #webinar
About us
Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for efficient resolution.
- Website
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https://www.helpshift.com
External link for Helpshift
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Public Company
- Specialties
- Mobile, Customer Service, Customer Support, iOS, Android, CRM, Customer experience, App development, Help desk, SDK, Mobile Games, and Mobile Support
Locations
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Primary
180 Montgomery St
San Francisco, California 94104, US
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No. 801/802, 8th floor, Global Square, S.No. 247 14B Yerwada
Pune, Maharashtra 411 016, IN
Employees at Helpshift
Updates
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Enhance your gaming experience with Helpshift’s Native In-Game Support, available across web, mobile, and console. Our widget seamlessly blends into your website or web app, offering Help Center, Smart Intents, Web chat, AI, and Automation features for a smooth user support journey! 🎮✨ Learn more here: https://hubs.li/Q02G9jMd0 #PlayerSupport #InGameSupport #CustomerSupport #Helpshift
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Helpshift reposted this
We're excited to share that Helpshift has been shortlisted as a finalist for Best Tools Provider at the 2024 Pocket Gamer Mobile Game Awards!🌟 We're also proud to see Keywords Studios recognised in multiple categories, including Best Service Provider and Best QA & Localisation Service Provider. We need your support to win! 🤩 Cast your vote and help us bring home the award. Voting is open until July 22nd: https://hubs.li/Q02G9fvm0 Thank you for being part of our journey! 🙌 PocketGamer.biz Pocket Gamer Connects #PocketGamerAwards #Helpshift #GameDev #MobileGames #GamingIndustry
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Next week! #gamingindustry pros: This webinar will show you how the dots connect between safety, privacy, moderation, and your company's bottom line: "Lessons from 20 Years in Online Child Safety: How Trust & Safety Drives Business Success." 📅 Date: July 16, 2024 ⏰ Time: 9:00 a.m. PDT / 17:00 BST Did you know 20% of players reduce spending due to negative incidents like hate and harassment? Discover how Trust & Safety strategies are crucial to business success. In this 30min session, we'll cover: 📈 3 Trust & Safety strategies that amplify business growth 📈 Measuring the ROI of Trust & Safety initiatives 📈 Building loyal communities through trust and transparency Meet Our Expert Speakers: 👉 Claire Quinn, Chief Privacy Officer & Head of the KPA Program at PRIVO 👉 Kaila Jarvis, Trust & Safety Global Advisor, Keywords Studios Register today! Kaila Jarvis Leah MacDermid Sharon Fisher Christine Dart Peter Gerson CCXP
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We're thrilled to share that our very own Shyam Shinde represented Helpshift at the International Summer School on AI and Games in Malta. This unique event brought together academia, industry experts, and passionate students from over 25 countries to explore the cutting-edge applications of AI in the gaming world. Shyam shared his expertise on leveraging GenAI for game design and customer support, sparking exciting conversations and ideas 💪 In his own words: "Talking to speakers and talented game developers, It inspiring to see the potential of generative AI in game design, modeling, and playing. However, there are still numerous challenges in bringing these innovations into production, but that's why there is so much fun!" We’re excited to see the innovative projects that this diverse group of participants will create. Here’s to the future of AI and gaming! 🤝✨ #helpshift #summerschool #gamingindustry #keywordsstudios
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We're excited to share that Helpshift has been shortlisted as a finalist for Best Tools Provider at the 2024 Pocket Gamer Mobile Game Awards!🌟 We're also proud to see Keywords Studios recognised in multiple categories, including Best Service Provider and Best QA & Localisation Service Provider. We need your support to win! 🤩 Cast your vote and help us bring home the award. Voting is open until July 22nd: https://hubs.li/Q02G9fvm0 Thank you for being part of our journey! 🙌 PocketGamer.biz Pocket Gamer Connects #PocketGamerAwards #Helpshift #GameDev #MobileGames #GamingIndustry
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Don’t miss Sharon Fisher, Head of Global Trust & Safety at Keywords Studios, as she joins a panel of experts to discuss The State of Trust & Safety in gaming 🎮 Tune in this Thursday to hear insights and trends shaping player safety in 2024 with the Gaming Safety Coalition: https://lnkd.in/dws5KKRD #LinkedInLive #GamingSafety #TrustAndSafety
Join the Gaming Safety Coalition's founding members, Modulate, Keywords Studios, ActiveFence, and Take This, Inc., for a check-in on the state of #TrustAndSafety in #Gaming. Hear from industry experts Mike Pappas, Eve Crevoshay, Sharon Fisher, and Tomer Poran on the trends and impactful research from the first half of 2024, and where we should expect to go in the future when it comes to player safety and well-being. #LinkedInLive #OnlineSafety #GamingSafety #GamingSafetyCoalition
Gaming Safety Coalition Live: The State of Trust & Safety in Gaming
www.linkedin.com
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Join Sebastian Brant at Huuuge Games for our “Pioneering AI-Powered Multilingual Support to Improve Global Customer Experiences” webinar 🌍 ✨ Discover how cutting-edge AI can transform your support operations, break down language barriers, and elevate customer satisfaction globally. Don’t miss insights from an industry leader and real-world success story! 📅 Date: Tuesday, September 10 🕒 Time: 9:00 PDT / 17:00 BST 📍 Register Now: https://lnkd.in/eymuEXCp #CustomerExperience #AI #MultilingualSupport #GlobalSupport #Webinar #CustomerService #Helpshift 👉 Save the date today
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Did you know 1 in 5 players reduce spending due to negative experiences like hate and harassment? 👀 Join our upcoming webinar to explore how Trust & Safety impact your bottom line and learn from 20+ years of child safety expertise with our speakers: - Claire Quinn, Chief Privacy Officer & Head of the KPA Program at PRIVO (Privacy Vaults Online) - Kaila Jarvis, Trust & Safety Global Advisor at Keywords Studios Discover how children's platforms have successfully prioritized user safety and how you can apply these lessons to boost your business success 💪 Register today: https://hubs.li/Q02FmbgJ0 #CommunityManagement #TrustAndSafety #Webinar
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