TORI

🚀 Exciting News: OpenCity is now TORI! 🎉 We are thrilled to announce that OpenCity has officially rebranded to TORI! Our new name, logo, and website reflect our evolving vision and commitment to innovation in the industry. 🔗 Visit our rebranded website: www.hellotori.ai The journey from OpenCity to TORI marks a significant milestone for us. This rebrand represents our growth, our forward-thinking approach, and our dedication to providing cutting-edge solutions for the QSR industry. We believe TORI better represents who we are today and our aspirations for the future. Thank you to our amazing clients, partners, and team members who have been part of this journey. We’re excited for what’s ahead! #Rebrand #NewLogo #TORI #NextChapter

OpenCity, the Voice AI technology platform behind #Tori, proudly unveils the appointment of Yi Chen as CEO and Board Member, commencing March 4, 2024. Yi Chen steps into the role of CEO, succeeding Nicholas Belsito, who has guided the company as Founder/CEO since 2016, steering OpenCity through a remarkable era of product innovation. Nick Belsito will maintain an advisory role and continue to serve on the Board of Directors. Chen played a pivotal role as the second employee at Toast, contributing significantly to its growth by overseeing customer success and product management in its early stages. His responsibilities expanded over time, leading to his appointment as the General Manager of the Consumer/Guest business, which experienced a remarkable 20x growth during his tenure. Before his time at Toast, Chen participated in GE's leadership rotational program, where he held positions in product development, engineering, and finance. He holds an MBA from Harvard Business School and a B.S. in Electrical and Computer Engineering from Cornell University. We're ramping our investments to drive innovation forward, aiming to consistently push boundaries and surpass expectations in delivering exceptional dining experiences.

We were honored to kick off the Massachusetts Restaurant Association’s 2024 New England Restaurant & Bar Show! Our CEO Lauren Abda moderated the panel, “How AI and Technology Continue to Significantly Impact the Restaurant Industry,” with Bryan Solar, Chief Product Officer of SpotOn and Nicholas Belsito, Founder of OpenCity. The discussion highlighted how food service industry is leveraging #AI and #technology for operations, customer experience, labor management, food preparation, marketing and sales, and mobile and virtual ordering. Hope to see you at next year’s show and head over to the conference website to learn more! PS: we saw some #valentines heart-shaped ravioli! ♥️ #NERestBarShow Massachusetts Restaurant Association

Our CEO Lauren Abda will be kicking off the 2024 New England Restaurant & Bar Show with the very first panel discussion on, “How AI and Technology Continue to Significantly Impact the Restaurant Industry,” with Bryan Solar Product Officer of SpotOn and Nicholas Belsito, Founder of OpenCity. If you're attending the show, the panel takes place on Sunday, February 4th at 10:30am ET. Panelists will discuss the effect that technology and AI is having on operations, the employee experience, customer service, and dining. If you are in the foodservice industry, don’t miss this event! Register for free with promo code LAUREN24. https://bit.ly/3RV1Mmd #NERestBarShow

We're thrilled to announce the addition of Neil Golden, former Chief Marketing Officer (CMO) at McDonald's and former board member at Restaurant Brands International, to our advisory team!! “I am excited to join the talented team at OpenCity as an advisor,” said Neil Golden. “Their commitment to leveraging voice AI technology to enhance the drive-thru experience is not only innovative but aligns with the evolving expectations of today’s consumers. I look forward to contributing to their continued success and growth.” “We are honored to welcome Neil Golden to our advisory team,” said Nicholas Belsito, CEO of OpenCity. “His extensive knowledge of the quick-service restaurant (QSR) landscape, coupled with his strategic marketing acumen, will undoubtedly be invaluable as we continue to revolutionize the drive-thru experience through voice AI technology.” OpenCity remains at the forefront of technological innovation, and the addition of Neil Golden as an advisor underscores the company’s commitment to excellence, industry leadership, and delivering unparalleled solutions to its clients.

We love providing better experiences for both the crew and the guest at Carl's Jr.!!

Always learning from Sherri Kimes. Great article in QSR about revenue optimization and strategies restauranteurs should be thinking about.