Freatz

Thank you Cherryh Cansler and Fast Casual for asking me to contribute to this great article featuring an incredible lineup of thought leaders and trailblazers in our industry! Every business operator needs to read this whole article. There are so many practical tactical nuggets from real world use and testing of many systems to get insights on. If anyone wants to know more about our use at Pepper Lunch Restaurants of and benefits from, Adentro, Freatz, or Momos to stay very close to and in connection with our customers, please feel freee to reach out. #restauranttech #customerexperience #restaurateur #fastcasual #restaurantfranchise https://lnkd.in/g3eSZJjF

🛒💡 Rethinking Secret Shopping: Unveiling a Smarter CX Solution! 💡🛒 In the quest for customer experience excellence, secret shopping was once a go-to method but came with its own set of challenges: 💸 High costs and low frequency didn't offer a reliable dataset. 👥 The feedback received might not have come from the actual customer base. 🤖 Traditional methods lacked the depth and accuracy needed for AI-driven insights. But what if there's a way to overcome these obstacles without any net cost? Introducing Freatz's CX Monitoring Tool – the innovative solution designed to capture the true essence of customer satisfaction. 📊 Leveraging real consumer feedback with the volume needed for accurate AI analysis, our tool ensures you're making decisions based on data you can trust. 🔄 Monthly insights with 50+ indicators provide a comprehensive view of your service's impact. 🧠 Tailored to reflect the genuine consumer experience, our approach eliminates biases and offers a granular understanding of your CX. To showcase the power of our tool, we're offering an exclusive deal: 🎁 Get 50 surveys for FREE this month and see the difference for yourself! Ready to elevate your CX game? Click the link to claim your free month and join the forefront of customer experience innovation. [Link to the offer] https://lnkd.in/de7krGxs #CustomerExperience #RetailTech #Innovation #AIOptimization #FreeTrial #CustomerInsight

How do you track your attendants' effectiveness? Are they being effective at every step of the experience? Meet Freatz's Individual Performance Framework, a tool to map and take action around 15 service-related indicators at any level: attendant specific (by name), store level, or brand level. Ideal for a bonus program, finding areas of opportunity, increasing average checks, increasing product upsell, and overall quality perception per attendant and for your brand.