Franchise Customer Experience Certification

Very grateful for the opportunity to be interviewed with Propelled Brands Chief Development Officer, Mark Jameson , CFE about the value of the Franchise Customer Experience Certification for FASTSIGNS®, MY SALON Suite, NerdsToGo and (soon!) Camp Bow Wow. It was great to share examples of how our Certification process and resources help franchisors drive franchisee profitability by placing franchisee and consumer experience at the heart of the brand's growth strategy. Thanks to Mary Ann O'Connell, CFE of FranWise® for leading us in this fun and insightful conversation! Link in comments!

Cheers to the team and franchisees of Any Lab Test Now for earning the 2024 Franchise Customer Experience Certification! 🎉 We were thrilled to present CEO Clarissa Windham-Bradstock CFE and VP Marketing, Kelly Martens-Crompvoets with their award last night at the 2024 Franchise Customer Experience Conference. This certification is earned by franchise brands that pursue a rigorous evaluation of the practices that drive franchisee profitability through excellent consumer and franchisee experiences. Congrats again to Any Lab Test Now! 😃

We're excited to share some great press about the great brands that are part of the first round of Franchise Customer Experience Certification. Congrats to the leaders at these customer-focused companies! Batteries Plus Chicken Salad Chick Christian Brothers Automotive FASTSIGNS® Homewatch CareGivers Massage Heights MY SALON Suite NerdsToGo PuroClean QC Kinetix Wild Birds Unlimited, Inc. https://fran.link/n/102427

Ok, but what does a brand DO for this Certification? 🤔 If you've got a minute (ok, 68 seconds), check out this video overview of the Franchise Customer Experience Certification. 📽 And thanks for your question! 😉 https://lnkd.in/gzH7ZRu6

Congratulations to Wild Birds Unlimited, Inc. for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize Jan Reder, Christa Anderson, Paul Pickett, CFE, Jim Carpenter and Dusty Ferguson at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and external research, we've seen first-hand all the ways that Wild Birds Unlimited, Inc drives franchisee profitability through outstanding customer and franchisee experience. Learn more about Wild Birds Unlimited, Inc and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction

Congratulations to QC Kinetix Franchise Group for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize CEO Scott Hoots at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and external research, we've seen first-hand all the ways that QC Kinetix Franchise Group drives franchisee profitability through outstanding customer and franchisee experience. Learn more about QC Kinetix Franchise Group and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction

Congratulations to PuroClean for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize their team, including Tim Courtney, CFE, Steve White, Alex Pericchi, Nilo Quiroz, MBA, Tanashe' Martin and John Villon C. at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and consumers, combined with external research, we've seen first-hand all the ways that PuroClean drives franchisee profitability through outstanding customer and franchisee experience. Learn more about PuroClean and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction

Congratulations to Massage Heights for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize Shane Franson-Evans at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and consumers, combined with external research, we've seen first-hand all the ways that Massage Heights drives franchisee profitability through outstanding customer and franchisee experience. Learn more about Massage Heights and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction

Congratulations to Homewatch CareGivers for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize Todd Houghton, Ann Hammell and Laurel Graham at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and external research, we've seen first-hand all the ways that Homewatch CareGivers drives franchisee profitability through outstanding customer and franchisee experience. Learn more about Homewatch CareGivers and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction

Congratulations to NerdsToGo for achieving the 2024 Franchise Customer Experience Certification! We were honored to recognize Lisa Becraft, CFE, Jim Howe, CFE, Jon Heiskell and Scott Krupa, CFE at the Franchise Update Media booth at the IFA Convention. After a deep evaluation of their practices, interviews with franchisees and external research, we've seen first-hand all the ways that NerdsToGo drives franchisee profitability through outstanding customer and franchisee experience. Learn more about NerdsToGo and the Franchise Customer Experience Certification at https://lnkd.in/gnjZWu8H Special thank you to Mark Jameson , CFE and Catherine Monson, CFE for your leadership! #franchiseeprofitability #franchisegrowth #cxmanagement #franchising #franchise #franchisemarketing #franchisedevelopment #smallbusiness #customerexperience #customerservice #franchisesatisfaction