Are you ready to optimize customer engagement? FirstComm’s high quality contact center has the features you need to offer the best customer experience, optimizing your customer engagement and growing customer retention. With our Contact Center Solution, get features like: • Agent Coaching and Evaluation • Multi-Skill Routing • CRM Integration • Call Recording (with agent notes) • Real-Time Graphical Dashboard • Detailed Call and Agent Statistics • Customized Contact Center Reports • And So Many More Learn more and connect with us through the link below! https://lnkd.in/gfz-Zzif #contactcenter #ccaas #cx #customerexperience #customerengagement #customerservice
FirstComm
Telecommunications
Fairlawn, Ohio 5,577 followers
Unified Communications | SD-WAN | Managed Security
About us
Founded in 1998, FirstComm is a leading technology solutions provider offering Hybrid Network Services, Cloud Communications & Managed Security nationwide with over 35,000 happy customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, FirstComm is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, FirstComm bridges technology with world class customer service. FirstComm is committed to its customers and understands that the success of a company depends on customer satisfaction. That is why we recruit and hire individuals who possess a strong work ethic, are friendly, energetic and customer-focused. For more information on our current career opportunities, please click on the link below. https://www.firstcomm.com/about/careers/
- Website
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https://www.firstcomm.com
External link for FirstComm
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Fairlawn, Ohio
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Telecommunication Services, Telephone Company, Internet Service Provider, Technology Solutions, Ethernet, MPLS/VPLS, SIP Trunking, Managed Services, Data Center, Hosted Phones, SD-WAN, Wireless Metro Ethernet, Cloud IP PBX, Unified Communications, managed security, Hybrid Network Services, Contact Center, Managed Firewall, CRM Integration, Cloud Connection, and Disaster Recovery
Products
Unified Communications (UCaaS)
Unified Communications as a Service (UCaaS) Platforms
We live in a world that revolves around real time connections. From business phone systems (think PBX & VoIP) and video conferencing, to instant messaging and collaboration tools, these communication resources are vital for everyday engagement. Cloud communications, (aka) “Unified Communications”, “UCaaS” or “UC” continues to connect companies across the globe. And with remote work evolving, aligning the right voice and collaboration solutions will help you build a stronger future for your business.
Locations
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Primary
3340 West Market Street
Fairlawn, Ohio 44333, US
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1 Tower Ln
#2000
Oakbrook, Illinois 60181, US
Employees at FirstComm
Updates
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Attention FirstComm partners! Be our guest at #ChannelCon 2024, in Atlanta, July 30 – August 1. This $1,200 value is yours at no cost when you register with promo code: SBFirstComm24 ChannelCon is your opportunity to sync in to important trends, best practices and research from industry professionals, peers and experts with zero sales pitching from the stage. Get the information you need to help your business grow! Register today! https://lnkd.in/gS5-H-uM
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Customer experience (CX) tends to be last on the list for businesses, but if it’s not part of your plan, it’s part of your problem. Give our blog a read to find out why your business can’t afford to 𝐧𝐨𝐭 have a CX strategy in place today! https://lnkd.in/g5EWp6GY #cx #customerexperience #cxstrategy #businessstrategy #modernbusiness #customerservice
Why Your Business Can't Afford to Ignore Customer Experience
https://www.firstcomm.com
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Our MS Teams voice capabilities are compatible with Mac, PC, and mobile - 𝐚𝐧𝐝 we offer communication tools for every business need you might have. We’re your one-stop shop for all your telecom needs, so head to the link below and see why so many companies have been choosing us for over 20 years! https://www.firstcomm.com/ #msteams #voicesolutions #communicationtools #businesscommunications #telecomcompany
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Looking to be part of an Agent Channel that includes amazing benefits? FirstComm is the partner you’re looking for - we elevate the agent game by providing you with amazing benefits like: • Upfront and Residual Commissions • Selling Resources and Co-Marketing Opportunities • Powerful Solutions at Competitive Rates Follow the link to learn more and get started! https://lnkd.in/gmyqY55w #agentpartners #agentchannel #telecomagentbenefits #telecompartner #agentbenefits
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Attention FirstComm partners! Be our guest at #ChannelCon 2024, in Atlanta, July 30 – August 1. This $1,200 value is yours at no cost when you register with promo code: SBFirstComm24 CompTIA ChannelCon is your opportunity to sync in to important trends, best practices and research from industry professionals, peers and experts with zero sales pitching from the stage. Get the information you need to help your business grow! Register today! https://lnkd.in/gS5-H-uM
BE OUR GUEST!
i.snoball.it
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Build valuable income opportunities with FirstComm! Our next-level white-label solutions can amplify your success. With a powerful UCaaS portfolio, high-touch sales and marketing resources, and decades of industry expertise, we are committed to enabling you to expand your offerings. Contact us about our white-label opportunities! https://lnkd.in/gmyqY55w #whitelabel #whitelabelsolutions #ucaas #telecomexpertise #businesssolutions #telecommarketing
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Want to be as prepared as you can be for the future of work and everything that comes with it? Check out our short guide: The Professionals' Guide to the Future of Work. From Digital Transformation to Communication and Collaboration – we lay out the steps you can follow to help you keep up! Click the link for a quick, game-changer of a read! https://lnkd.in/gB8_yYiZ #futureofwork #digitaltransformation #businesscommunications #collaborationstools #futureready
The Professionals Guide to the Future of Work - FirstComm
https://www.firstcomm.com
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Did you know that over 3000 VARS, Agents, Solution Providers, and IT Professionals trust us to be their managed services provider? If you're looking to develop (or expand) your channel and start offering solutions from a comprehensive product portfolio, reach out to us today to inquire about joining our Channel Program! Check out the 𝒇𝒖𝒍𝒍 𝒘𝒉𝒚 by clicking the link below, then head to our site to get in touch: https://lnkd.in/gxthwf_N https://lnkd.in/gCvjQvcG #channelpartners #channelprogram #partnerprogram #telecompartners #businesscommunications
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Looking to redefine your customer journey? Our Call Center provides: - Detailed call analytics - Intuitive dashboards - Flexible call routing - And more! Ready to elevate your customer engagement? Follow the link below: https://lnkd.in/gmEmMGuP #cx #customerexperience #customerjourney #uc #unifiedcommunications #callcenter #ccaas #customerservice #firstcommuc #communicationssolutions #customerservicestrategy
Call Center - FirstComm
https://www.firstcomm.com