🌟 Partnering for Patient Experience Excellence 🌟 We're thrilled to share a special message from Clarissa Clinkscales, BSN RN LSSGB, Chief Operating Officer at Foothills Community Health Care, about why they chose to partner with Feedtrail! 🎥 Watch the video to hear directly from Clarissa about the benefits and impact of our collaboration. At Feedtrail, we're proud to support Foothills Community Health Care in its mission to provide compassionate, high-quality care. Our innovative survey feedback system helps gather real-time insights, allowing them to tailor services to meet each patient’s unique needs. Together, we’re driving improvements and fostering a culture of continuous feedback and growth. Here's to a future where every patient's voice is heard and valued! #PatientExperience #HealthcareInnovation #ContinuousImprovement #FoothillsCommunityHealthCare #Feedtrail
Feedtrail
Hospitals and Health Care
Raleigh, NC 4,281 followers
Healthcare Experience Management Reimagined - Transform the patient journey with personalized, real time engagement.
About us
With Feedtrail's Best in KLAS platform, healthcare organizations have real-time engagement tools and in-the-moment analytics powered by AI to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 6,000 sites across 40 countries.
- Website
-
http://www.feedtrail.com
External link for Feedtrail
- Industry
- Hospitals and Health Care
- Company size
- 11-50 employees
- Headquarters
- Raleigh, NC
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Experience Management, Patient Experience, Employee Engagement, Analytics, Real-time insights, and Surveys
Locations
-
Primary
715 W Johnson St
Suite 200
Raleigh, NC 27603, US
Employees at Feedtrail
Updates
-
🔍 Unlocking the Power of Online Reputation in Healthcare In today's digital age, a strong online reputation is crucial for healthcare businesses. With 7% of all Google searches being health-related and 77% of people using search engines to start their patient journey, your online presence can significantly impact patient trust and business growth. Delivering exceptional patient care, encouraging positive reviews, and actively managing feedback are key strategies to boost your reputation. Tools like Feedtrail can help you attract more patients and foster growth. Read the blog by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP, to learn more about enhancing your healthcare business's online image! https://lnkd.in/g2-Bvsps #healthcareexperience #patientexperience #PX #patientengagement
-
How can patient experience surveys drive meaningful improvements in healthcare equity? Discover how PX surveys can identify care gaps, enhance cultural competency, and empower marginalized voices to create a more equitable healthcare system. Read the full insights by Mallory Magelli McKeown here: https://lnkd.in/gJ3yfVEh #healthcareexperience #patientexperience #PX #patientengagement
-
In this insightful video, Karen Cagle, VP and Chief Operations Officer at Little River Medical Center, delves into the transformative power of real-time patient feedback. Discover how Karen and her team swiftly address issues, implement actionable solutions, and enhance their Google reviews. This is a must-watch for anyone passionate about elevating patient experience and operational excellence in healthcare! 📹 Watch now and learn how real-time feedback can drive impactful change. #healthcareexperience #patientexperience #PX #patientengagement
-
Curious about the Patient-Centered Medical Home (PCMH) model? Our new blog post breaks down the essentials of the PCMH model, its core principles, benefits, and best practices for implementation. Plus, see how Feedtrail's real-time surveying and engagement platform supports PCMH success. Read the full guide here: https://lnkd.in/g9W_mbU6 #healthcareexperience #patientexperience #PX #patientengagement
-
🚀 Transform Your Healthcare Quality Goals with Patient Feedback! 🚀 Patient feedback is a powerful tool that can significantly enhance the quality of care in healthcare organizations. There's a well-established link between improved patient experience and overall healthcare quality, leading to better health outcomes, reduced readmission rates, and higher patient satisfaction scores. To harness this power, gather insights through surveys, online reviews, and Patient and Family Advisory Committees (PFAC); analyze feedback to pinpoint areas needing attention; act on patient concerns and communicate improvements to build trust; use feedback to improve patient experience, wait times, and communication; make evidence-based decisions using data; highlight improvements driven by feedback to inspire staff and reassure patients; and invest in patient experience for better financial outcomes and a stronger reputation. By leveraging patient feedback, healthcare providers can ensure comprehensive, compassionate, and effective care delivery. Learn more by reading "How to Use Patient Feedback to Drive Quality Goals in Healthcare" by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP, Patient Experience Strategist. Let’s prioritize patient experience to achieve excellence in healthcare! Read more here: https://lnkd.in/gV58wsTk #HealthcareQuality #PatientExperience #PatientFeedback #HealthcareImprovement #ContinuousImprovement #HealthcareExcellence
-
Catch up on our powerful webinar with EVMS Medical Group, now available on-demand! Learn how to turn patient feedback into actionable improvements for quality care. Discover how EVMS Medical Group successfully uses survey data to enhance patient experiences and outcomes. Don't miss out on strategies, success stories, and practical tips for your organization. Watch here: https://lnkd.in/gjmyWmwP #healthcareexperience #patientexperience #PX #patientengagement
-
📢 Exciting News! The Beryl Institute, in collaboration with Ipsos, has just released the latest PX Pulse report for June 2024. This 15th installment offers an in-depth look at consumer perspectives on patient experience across the United States. 🏥📊 The report reveals critical trends and highlights areas for improvement, focusing on: Quality of care 🏆 Patient interactions 💬 The emerging role of artificial intelligence (AI) in healthcare 🤖 Our latest blog by Ryan Phillips delves into these key findings and discusses their implications for healthcare providers. Discover how Feedtrail can help you leverage these insights to enhance patient experience and stay ahead in the ever-evolving healthcare landscape. 🔗 Read the full blog: https://lnkd.in/gZWFNWvg #Healthcare #PatientExperience #AIPoweredHealthcare #Feedtrail #PXPulse #HealthcareInnovation
-
Unlock Healthcare Excellence with Patient Feedback! Patient feedback is a goldmine of insights that can drive quality improvements in healthcare. By systematically gathering and analyzing feedback, providers can identify key areas for enhancement and implement targeted strategies. Discover how to effectively use patient feedback to achieve quality goals in our latest blog by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP: https://lnkd.in/gf23Hexu #PatientExperience #HealthcareQuality
-
Unlock the secrets to transforming patient feedback into exceptional care by watching our latest webinar, "Surveying for Success: Turning Patient Feedback into Quality Care." Hear from Dr. Margaret Baumgarten and Leslie Nestor of EVMS Medical Group as they share how their innovative use of patient feedback drives quality improvements. Get inspired by real-world success stories and gather actionable insights to elevate your healthcare delivery. Watch now: https://lnkd.in/gjmyWmwP #healthcareexperience #patientexperience #PX #patientengagement