Transform Healthcare Quality with Real-Time Patient Feedback! Leveraging real-time patient feedback is essential for driving quality improvements in healthcare. Platforms like Feedtrail enable providers to capture diverse patient perspectives and act on them swiftly, ensuring comprehensive, compassionate care delivery. Learn from Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP, how to utilize patient feedback to identify opportunities and enhance care quality. Dive into our step-by-step guide: https://lnkd.in/gf23Hexu #HealthcareInnovation #PatientSatisfaction #PatientExperience #HealthcareQuality
Feedtrail
Hospitals and Health Care
Raleigh, NC 4,286 followers
Healthcare Experience Management Reimagined - Transform the patient journey with personalized, real time engagement.
About us
With Feedtrail's Best in KLAS platform, healthcare organizations have real-time engagement tools and in-the-moment analytics powered by AI to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 6,000 sites across 40 countries.
- Website
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http://www.feedtrail.com
External link for Feedtrail
- Industry
- Hospitals and Health Care
- Company size
- 11-50 employees
- Headquarters
- Raleigh, NC
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Experience Management, Patient Experience, Employee Engagement, Analytics, Real-time insights, and Surveys
Locations
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Primary
715 W Johnson St
Suite 200
Raleigh, NC 27603, US
Employees at Feedtrail
Updates
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AI-driven solutions are not just buzzwords—they're powerful tools making healthcare more efficient, effective, and patient-centered. Check out our blog by Ryan Phillips and see how AI is revolutionizing the patient experience: https://lnkd.in/gDQkxMkJ #patientexperience #PX #patientengagement
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Our latest blog post showcases the incredible work done by EVMS Medical Group to enhance patient outcomes through proactive engagement! Discover how EVMS leverages real-time feedback from Feedtrail to drive impactful quality improvement initiatives. From reducing missed appointments to boosting diabetic care, their success stories are truly inspiring. Read more about their initiatives here: https://lnkd.in/gcEc3JUT #healthcareexperience #patientexperience #PX #patientengagement
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Hear a testimonial from Ken Morris, Director of Compliance, Quality, Risk & Safety, Kenosha Community Health Center (KCHC) & Pillar Health, about Feedtrail's reputation management module. Feedtrail has significantly improved their Google reviews, demonstrating how our solution helps healthcare organizations manage and enhance their online reputation. 🚀✨ With Feedtrail, healthcare providers can easily gather real-time feedback, address concerns promptly, and celebrate positive experiences. Our platform empowers organizations to build trust and foster stronger patient relationships. 💪❤️ #Healthcare #ReputationManagement #PatientExperience #Feedtrail #HealthcareInnovation #OnlineReputation
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🌟 Partnering for Patient Experience Excellence 🌟 We're thrilled to share a special message from Clarissa Clinkscales, BSN RN LSSGB, Chief Operating Officer at Foothills Community Health Care, about why they chose to partner with Feedtrail! 🎥 Watch the video to hear directly from Clarissa about the benefits and impact of our collaboration. At Feedtrail, we're proud to support Foothills Community Health Care in its mission to provide compassionate, high-quality care. Our innovative survey feedback system helps gather real-time insights, allowing them to tailor services to meet each patient’s unique needs. Together, we’re driving improvements and fostering a culture of continuous feedback and growth. Here's to a future where every patient's voice is heard and valued! #PatientExperience #HealthcareInnovation #ContinuousImprovement #FoothillsCommunityHealthCare #Feedtrail
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🔍 Unlocking the Power of Online Reputation in Healthcare In today's digital age, a strong online reputation is crucial for healthcare businesses. With 7% of all Google searches being health-related and 77% of people using search engines to start their patient journey, your online presence can significantly impact patient trust and business growth. Delivering exceptional patient care, encouraging positive reviews, and actively managing feedback are key strategies to boost your reputation. Tools like Feedtrail can help you attract more patients and foster growth. Read the blog by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP, to learn more about enhancing your healthcare business's online image! https://lnkd.in/g2-Bvsps #healthcareexperience #patientexperience #PX #patientengagement
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How can patient experience surveys drive meaningful improvements in healthcare equity? Discover how PX surveys can identify care gaps, enhance cultural competency, and empower marginalized voices to create a more equitable healthcare system. Read the full insights by Mallory Magelli McKeown here: https://lnkd.in/gJ3yfVEh #healthcareexperience #patientexperience #PX #patientengagement
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In this insightful video, Karen Cagle, VP and Chief Operations Officer at Little River Medical Center, delves into the transformative power of real-time patient feedback. Discover how Karen and her team swiftly address issues, implement actionable solutions, and enhance their Google reviews. This is a must-watch for anyone passionate about elevating patient experience and operational excellence in healthcare! 📹 Watch now and learn how real-time feedback can drive impactful change. #healthcareexperience #patientexperience #PX #patientengagement
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Curious about the Patient-Centered Medical Home (PCMH) model? Our new blog post breaks down the essentials of the PCMH model, its core principles, benefits, and best practices for implementation. Plus, see how Feedtrail's real-time surveying and engagement platform supports PCMH success. Read the full guide here: https://lnkd.in/g9W_mbU6 #healthcareexperience #patientexperience #PX #patientengagement
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🚀 Transform Your Healthcare Quality Goals with Patient Feedback! 🚀 Patient feedback is a powerful tool that can significantly enhance the quality of care in healthcare organizations. There's a well-established link between improved patient experience and overall healthcare quality, leading to better health outcomes, reduced readmission rates, and higher patient satisfaction scores. To harness this power, gather insights through surveys, online reviews, and Patient and Family Advisory Committees (PFAC); analyze feedback to pinpoint areas needing attention; act on patient concerns and communicate improvements to build trust; use feedback to improve patient experience, wait times, and communication; make evidence-based decisions using data; highlight improvements driven by feedback to inspire staff and reassure patients; and invest in patient experience for better financial outcomes and a stronger reputation. By leveraging patient feedback, healthcare providers can ensure comprehensive, compassionate, and effective care delivery. Learn more by reading "How to Use Patient Feedback to Drive Quality Goals in Healthcare" by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP, Patient Experience Strategist. Let’s prioritize patient experience to achieve excellence in healthcare! Read more here: https://lnkd.in/gV58wsTk #HealthcareQuality #PatientExperience #PatientFeedback #HealthcareImprovement #ContinuousImprovement #HealthcareExcellence