Thirty-four years ago, on June 25, 1990, Bill Badstubner and Gary Searby established the Exchange Bank Telephone Customer Service Center (TCSC) in a small room at the old data center on Sebastopol Avenue. They envisioned a department of highly skilled customer service representatives who could handle a wide variety of customer inquiries. Back then, four agents and a manager took about 2,000 calls per month. While Bill and Gary have long since retired, their creation is still thriving. Now known as the Customer Care Center, this exceptional team has grown to 12 Representatives, five Internet Banking Specialists, two Managers and averages 13,261 calls per month. If you ever need assistance over the phone, these are your go to people! #exchangebank #banklocal Member FDIC https://lnkd.in/gitEKKiN
Exchange Bank
Banking
Santa Rosa, CA 5,275 followers
Winner of the 2023 SF Business Times Corporate Philanthropy Award. Member FDIC Equal Housing Lender.
About us
Headquartered in Sonoma County and founded in 1890, Exchange Bank is a full-service community bank with assets of $3.32 billion. Exchange Bank provides a wide range of personal, commercial and trust and investment management services with 16 retail branches in Sonoma County, a commercial branch in Roseville and Trust & Investment Management offices in Santa Rosa, Roseville, Marin County and Silicon Valley. The Bank’s legacy of financial leadership and community support is grounded in its core values of commitment, respect, integrity and teamwork. Exchange Bank is known for its people who care about their customers, their company and the communities where they live and work. Exchange Bank is an 18-year winner of the North Bay Business Journal’s Best Places to Work survey and the 2023 San Francisco Business Times Corporate Philanthropy Award. Exchange Bank was named Best Consumer Bank by the NorthBay biz Magazine’s Best of the North Bay readers’ poll. The Petaluma Argus Courier People’s Choice Awards named Exchange Bank Best Local Bank 2023 and the Bohemian Magazine’s Best of the North Bay 2023 named Exchange Bank Best Business Bank and Best Consumer Bank. 50.44% of the Bank’s cash dividends goes to the Doyle Trust which funds the Doyle Scholarship at Santa Rosa Junior College. Since 1948, the Doyle Scholarship Fund has provided $100 million to over 150,000 students. Member FDIC — Equal Housing Lender — Equal Opportunity Employer
- Website
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https://www.exchangebank.com
External link for Exchange Bank
- Industry
- Banking
- Company size
- 201-500 employees
- Headquarters
- Santa Rosa, CA
- Type
- Public Company
- Founded
- 1890
- Specialties
- Business Loans and Lines of Credit, Commercial Real Estate and Construction Loans, Vineyard, Winery and Agricultural Loans, SBA Loans, Community Banking, Merchant Services, Home Mortgages and Home Equity Lines of Credit, and Trust & Investment Management and Estate Settlement
Locations
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Primary
545 4th Street
Santa Rosa, CA 95401, US
Employees at Exchange Bank
Updates
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Thank you, Petaluma Argus-Courier and Sonoma Media Investments, LLC, Exchange Bank is honored to have been selected for Best Local Bank at the Petaluma People's Choice Awards. We're proud to be your local bank for 134 years and counting! #exchangebank #petaluma #banklocal Member FDIC https://lnkd.in/gitEKKiN
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Thank you Sonoma County Pride for such a wonderful day of pride celebration. Exchange Bank was honored to participate in this event, spreading the message of equality, inclusion, and love! #exchangebank #sonomacountypride #pride #community #banklocal #supportlocal #sonomacounty #investedinyou Member FDIC
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Exchange Bank was honored to attend the Best Northbay Biz 2024 Awards. We are grateful to be awarded Sonoma County's "Best Company in Sonoma County", "Best Business Bank", and "Best Consumer Bank"! We've served Sonoma County for 134 years and look forward to many more years of serving our community. Congratulations to everyone who was honored at this event, together we make Sonoma County special. #exchangebank #banklocal #bestnorthbaybizawards Member FDIC
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Exchange Bank employees attended the 2024 Latinos in the Workplace Conference for a morning filled with great speakers, insightful discussions and networking opportunities. This event inspires empowerment to the Latino community to thrive and grow professionally and personally. #exchangebank #banklocal Member FDIC
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The North Bay Business Journal honored 15 outstanding Influential Women of the North Bay. Exchange Bank’s Ann Lobdell Hudson was one of the exceptional women celebrated at Bricoleur Vineyards in Windsor. Congratulations Ann! #exchangebank #banklocal #nbbj Member FDIC
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It's Exchange Bank's birthday! Thank you for celebrating with us. Cheers to 134 years and many, many more! #exchangebank #birthday #134years #banklocal #supportlocal Member FDIC
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Exchange Bank is pleased to announce the addition of Vice President, Personal Trust Officer Evie Crittenden to their Trust and Investment Management team in Los Altos. Evie will play a key role in the expansion of Exchange Bank’s trust footprint in the Silicon Valley market. Read the full article here: https://lnkd.in/dmp-H4rY #exchangebank
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Congratulations to Exchange Bank's Cathy Buletti, Cassandra Zorn and Lisa Khamvongsa, who are celebrating service anniversaries this month! Thank you for being a valuable member of the Exchange Bank team and cheers to many more years of success! #exchangebank #workanniversary #banklocal Member FDIC
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Congratulations to Exchange Bank's Jamie Hidalgo, VP, risk management officer, who is among the North Bay Business Journal's 2024 Forty Under 40 recipients of remarkable professionals younger than 40. Read the full article here: https://lnkd.in/gv9Ztwuu #exchangebank #fortyunder40 #northbaybusinessjournal #nbbj #banklocal #sonomacounty Member FDIC