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🔍 Exploring AI: Perceptions & Misconceptions 🔍 AI is a rapidly evolving technology that often brings mixed feelings of excitement and skepticism... 🗃 #1: AI is unpredictable and out of control Some AI systems do act autonomously and may seem like a black-box. However, many AI systems function as guides or copilots with human oversight, ensuring control and reliability. 👁 #2: AI is objective and less biased than people While AI operates based on system rules and data, it can still reflect the biases present in its training data. It’s essential to regularly evaluate and update AI systems to mitigate these biases. 🤥 #3: AI is always making things up Generative AI can sometimes produce inaccurate results, but properly designed AI systems have mechanisms to minimize these occurrences. Fact-checking, validation processes, and human review help ensure reliable outcomes. 🔓 #4: AI is not IT-secure AI systems run on servers and in the cloud, similar to traditional software. By applying the same robust security principles, including encryption, access controls, and regular audits, AI systems can be made secure. Understanding AI’s potential and limitations is crucial for its successful integration. By addressing these perceptions and misconceptions, we can harness AI’s power responsibly and effectively. To learn more check out our recent webinar AI in Banking 2024: Perceptions & Misconceptions here: https://lnkd.in/dpYeABKH #AI #ArtificialIntelligence #TechInnovation #FutureTech #DirectlinkAI #ConversationaAI #VoiceBanking #CommunityBanks #CreditUnions

🤖 What is AI? 🤖 Artificial Intelligence (AI) is transforming the banking industry, and understanding its core components is crucial for leveraging its full potential. At Directlink, we define AI as the simulation of human intelligence processes by machines, encompassing a wide range of technologies. 🔍 Key AI Technologies: Machine Learning: The backbone of AI, enabling machines to learn from data. Neural Networks: Mimicking the human brain to recognize patterns and make decisions. Deep Learning: Advanced machine learning for high-level feature extraction and processing. Natural Language Processing (NLP): Allowing machines to understand and interact using human language. Generative AI (GenAI): Creating new content based on learned patterns. Large Language Models (LLM): Enhancing language-based AI applications. Explore how these technologies and more reshape banking in our webinar: AI In Banking 2024: Perceptions & Misconceptions! https://lnkd.in/dpYeABKH #AI #ArtificialIntelligence #MachineLearning #DeepLearning #NLP #ComputerVision #Banking #Innovation #CommunityBanks #CreditUnions #Directlink

Missed our recent webinar on “AI in Banking 2024: Perceptions & Misconceptions”? No worries! We’ve got you covered... Our latest blog post provides a comprehensive recap of the webinar, including key insights, takeaways, and additional resources to help you stay ahead in the AI landscape. 📖 Read the Recap Blog Post Here: https://lnkd.in/efdRukir Whether you attended the webinar or not, this blog post is packed with valuable information that you won’t want to miss. Dive in to learn more about how AI is reshaping the banking industry and get actionable insights to apply in your own organization. 👉 Read now and stay informed! #AI #Banking #ArtificialIntelligence #Fintech #WebinarRecap #ConversationalAI #VoiceBanking #CommunityBanks #CreditUnions

📣 It's not too late to join our AI webinar today (2PM Eastern) 📣 https://lnkd.in/e2nFUZER #fintech #banking #creditunions #conversationalai #conversationalbanking #digitalbanking #mobilebanking #financialservices #openbanking

🌟 Last Chance to Register for Our Webinar! 🌟 Are you ready to demystify AI in banking? 🚀 Join us for our exclusive webinar, ‘AI in Banking 2024: Perceptions & Misconceptions,’ happening this Thursday, July 18th at 2 PM ET. 🔍 Discover the latest trends in AI, debunk common myths, and get a glimpse into the future of AI in the banking sector. This is a must-attend event for Credit Union and Community Bank executives and upper management in contact centers. 🎙️ Presented by Ben Nichols, Co-Founder and Head of Product at Directlink, this webinar will provide valuable insights to help you stay ahead in the ever-evolving world of AI. Don’t miss out on this opportunity to gain a competitive edge! Secure your spot now and join us for an enlightening session. 🔗 Register Now: https://lnkd.in/e2nFUZER #AIinBanking #Webinar #BankingInnovation #CreditUnions #CommunityBanks #ArtificialIntelligence #BankingTechnology #ConverstionalAI #MemberExperience #CustomerExperience

Discover the Future of Community Banking with AI Agents! The banking landscape is evolving rapidly, and AI agents are at the forefront of this transformation. These sophisticated AI models are revolutionizing how community banks and credit unions operate, enhancing customer service, streamlining backend processes, and providing personalized experiences like never before. In our latest blog post by Co-founder and Head of Product Ben Nichols, we dive deep into: 🔹 The role of AI agents in modern banking 🔹 How they are enhancing customer service and operational efficiency 🔹 Real-world examples of AI integration in community banking Don’t miss out on understanding how AI agents can help your institution stay ahead of the curve and provide unparalleled value to your customers. Read the full blog post here: https://lnkd.in/eVWRDsxE #Banking #CommunityBanking #AI #ConversationalAI #Fintech #CustomerService #MemberService #CommunityBanks #CreditUnions

⏰ Time is running out to sign up for our upcoming webinar: AI in Banking 2024 – Perceptions & Misconceptions Are you curious about the latest advancements in AI and how they are transforming the banking industry? Don't miss our upcoming webinar on July 18th at 2pm ET, where we will explore the dynamic world of AI in banking. What to Expect: 🔍 Explore Current Trends: Dive deep into the latest AI capabilities, from machine learning and computer vision to natural language processing and generative AI. Discover how these technologies are enhancing customer experiences and operational efficiencies in banking. 🤖 Debunk Common Myths: We'll address and clarify common misconceptions about AI, providing clear, factual insights into what AI can and cannot do in the banking sector. 🔮 Look Ahead to the Future: Gain foresight into the future of AI in banking and understand how your institution can prepare for upcoming changes. Learn about AI-powered voice banking, intuitive caller experiences, and how AI is driving operational efficiency and reducing hold times. 👨💼 Expert Insights: Our Co-Founder & Head of Product, Ben Nichols, will share his extensive knowledge and answer your burning questions about AI's impact on banking. This webinar is essential for bank and credit union professionals, tech enthusiasts, and anyone interested in the intersection of AI and banking. Register now and secure your place: https://lnkd.in/e2nFUZER Don't miss this opportunity to stay ahead of the curve and learn how AI is shaping the future of banking! 💥💥💥 SEE YOU THERE 💥💥💥 #AI #ConversationalAI #VoiceBanking #Banking #Webinar #ArtificialIntelligence #CommunityBanks #CreditUnions #CustomerExperience #MemberExperience #FinTech

🇺🇸 Happy Independence Day! 🇺🇸 Today, we celebrate the spirit of freedom, innovation, and community that makes our country great. 🎆 Wishing everyone a safe and joyful holiday filled with pride and patriotism! #IndependenceDay #FourthOfJuly

We are thrilled that Eagle One Federal Credit Union has joined the Directlink family as our newest voice banking client! 🦅 Eagle One is dedicated to providing top-notch service to its members, and now, with Directlink's cutting-edge voice banking technology, they are taking member experience to the next level. 🤝💬 Our voice banking solution will empower Eagle One’s members with seamless, intuitive, and secure banking interactions, ensuring they have access to their financial needs anytime, anywhere. Join us in welcoming Eagle One Federal Credit Union on this innovative journey! 🎉 #ConversationalBanking #VoiceBanking #BankingInnovation #CreditUnion #CustomerExperience #FinTech

Directlink will be at Future Branches Boston from June 23rd-25th at The Westin Copley Place! 🏙️ Join Mark Vanderpool, Ben Nichols, Chris Catanzarite & Francis Coudriet at Booth 113 where we'll discuss how our AI-Powered Voice Banking Platform is revolutionizing customer service and operational efficiency for community banks and credit unions. Did you know ⁉ ... Our technology can automate between 1 in 3 to 1 in 2 calls from start to finish, giving your team more time to handle complex tasks. 📍 At our booth, you can: 🔹 Watch live demos of our cutting-edge platform 🔹 Chat with our expert team about the future of AI in banking 🔹 Discover innovative ways to enhance your branch operations Don’t miss the chance to connect with industry leaders and see firsthand how we can help transform your banking experience. We look forward to meeting you there! #FutureBranches #BankingInnovation #AI #VoiceBanking #ConversationalBanking #AIinBanking #CommunityBanks #CreditUnions #ConversationalAI #FinTech