DiRAD Technologies

There’s an old saying in the restaurant industry: ‘Just give them the pickle.’ It comes to the point where you simply cannot nickel and dime your customers. A customer’s loyalty is well worth the price of a pickle. As it relates to the contact center world, the unexpected joy of being heard, acknowledged, and resolving your issue quickly makes all the difference. 

Americans enjoy the most dependable utility services in the world – thanks to the people who work hard to provide them. As a highly-regulated, under-the-microscope, scrutinized organization, the public utility constantly walks the fine line between providing reliable services and the ever-increasing costs of doing so. With cutting edge contact center, chatbot and IVR solutions, DiRAD helps utilities leverage technology to streamline, consolidate and automate their customer service operations.

Artificial Intelligence is evolving at a rapid rate and popping up in every aspect of human life. While certain aspects of AI are still being perfected, like generative AI and its tendency to add and subtract fingers at will, there are AI applications that have been used to innovate successfully for years. The contact center space has been one of the industries that has benefited the most from these advancements. Improving customer experiences (CX) has been happening with the help of AI in ways that you may not have considered before. To learn more read our latest findings on Embracing AI to Advance CX https://lnkd.in/eEBf-FrY #AI #CX #CustomerFirst #DiRADDifference

Last night we had the honor to celebrate DiRAD’s 40th Anniversary. As we sailed along the Hudson we celebrated all the milestones we have achieved as a company. We are so proud of every single employee on #TeamDiRAD for their contributions to making DiRAD what it is today. Thank You 💚 #DiRAD40

At DiRAD Technologies, we're passionate about delivering innovative telecommunications solutions that make a difference in people's lives. Our expertise in public safety and network infrastructure helps government agencies improve response times, enhance community engagement, and strengthen national security. Explore our services and see how we can help your agency achieve its goals at https://lnkd.in/ezRdFHf6 #DiRADTechnologies

As a leading provider of telecommunications solutions for government agencies, we understand the importance of staying informed about industry trends and advancements. Our blog features news, insights, and analysis on the latest developments in public safety communications, network infrastructure, and more. Stay up-to-date on the latest from DiRAD at https://lnkd.in/eT7ydVqf #DiRADTechnologies #IndustryInsights

USA! USA! USA! 🇺🇸 We celebrate our All-American Customer Service today and every day. Happy 4th of July! #4thOfJuly #USA #TeamUSA #IndependenceDay

On #SocialMediaDay, we're celebrating the power of connection and community! 🌟 Our social media team is dedicated to building bridges between our company and our customers, and we're so grateful for our community. 🙏 Follow us on social media to stay up-to-date on all things DiRAD Technologies! 👉 #TeamDiRAD

As customer service professionals, it's essential to understand that working in a contact center is not just about answering phones. It's about building relationships, resolving issues, and providing exceptional customer experiences. You are the backbone of our company! #CustomerServiceAgents #AgentAppreciation #Teamwork

The Power of AI in Contact Center Operations AI is changing the way we approach contact center operations. By automating routine tasks, improving agent productivity, and providing real-time insights, AI can help you streamline your operations and improve customer satisfaction. Ready to learn more? https://ow.ly/GRum50S47zh #AI #CX #Tech #CallCenter