Our very own Erica Ross co-hosted a Support Driven Fireside Chat on how to transition into a career in Customer Experience (CX). 💡 She and her co-host, Erica Beyea from KnowledgeOwl, discussed their own career journeys, the responsibilities of CX professionals, and the varying roles and strategies for finding positions. Watch the video now! 👉 https://lnkd.in/gKiYyT-q #customersupport #customerexperience
Customer.io
Software Development
Portland, Oregon 18,863 followers
Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.
About us
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products. Impersonal messages lead to bad experiences. That’s why we use real-time data to help you deliver the right message, exactly when it’s needed — like sending an event reminder over SMS or the perfect onboarding email. Our robust platform enables you to: - Automate your product messaging, with the ability to build, test, and send messages from one platform. - Create and manage newsletters, transactional messages, and behavioral messages - Do more with your behavior and data -- connect our powerful segmentation and automation engine with other apps to drive user behavior and save time. Learn more: https://customer.io
- Website
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https://customer.io
External link for Customer.io
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Portland, Oregon
- Type
- Privately Held
- Founded
- 2012
- Specialties
- marketing, analytics, customer retention, user retention, email marketing, email, SMS, push notifications, lifecycle marketing, customer engagement, remote work, in-app messages, cdp, customer data, marketing automation, customer data platform, and behavioral messaging
Products
Customer.io
Marketing Automation Software
We’re the customer engagement platform for tech-savvy marketers. Trigger email, push, in-app, SMS, webhooks, and more with Customer.io. Gain control over behavioral data to personalize customer communication and drive engagement. Start a free trial.
Locations
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Primary
Portland, Oregon 97210, US
Employees at Customer.io
Updates
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Work smarter, not harder! 💡 Productivity tip: Use Liquid and dynamic content to save time. Instead of creating multiple variants for different subsets of audiences, leverage Liquid and dynamic content in your emails. This approach saves time and ensures your messages are highly personalized. In this example, the opening paragraph changes based on whether users have a valid <first_name>. #growthmarketing
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🍿 Grab your popcorn—our video case study with Notion is here! 🎬 https://cust.io/3LAWzNv Starring Meli M. and Jonny Bigelow from Notion's lifecycle team, discover how Customer.io helped scale their marketing to millions of users worldwide. 🌍 They used Customer.io to: 📈 Boost conversion rates by 6-7% with localization campaigns 👋 Achieve a 49-51% open rate and 1-1.5% CTR for a feature adoption campaign 🚀 Increase open rates by 20% with A/B testing 👉 Want all the details? Check out the full case study here: https://cust.io/3LAWzNv #notion #lifecyclemarketing #casestudy
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New customers = new opportunities, but only if they stick around! ✨ Discover how activation emails can transform signups into loyal customers. 📧 Guide them to that "Aha!" moment where they truly see your product's value. From welcome messages to feature prompts, explore tactics that supercharge engagement and retention. Read more on our blog: https://cust.io/4cBeIqm #activationemails #customerretention #lifecyclemarketing
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Colin Nederkoorn recently joined the CRAFTED. podcast with Dan Blumberg to share his journey building and scaling Customer.io 🚀 Tune in for insights on product-led growth (PLG) and tips to improve your onboarding process. Some key moments: 10:12 Onboarding and more ways companies use Customer.io 14:43 Why you shouldn’t optimize your onboarding too early 17:17 Challenges at Customer.io today and their emerging multi-product strategy 22:22 Why triggering a notification when a user has not done something is so much harder than if they have 🎧 Listen to the full episode here: * Spotify: https://lnkd.in/eeuZPXxc * Apple: https://lnkd.in/eS9mDbaS * YouTube: https://lnkd.in/ehUXU-MQ
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Introducing our new drag-and-drop in-app builder! 🎉 You asked, and we delivered! Creating in-app messages is now easier and faster than ever. Here’s what you can do: 🎥 Spice things up with videos: Drag-and-drop videos seamlessly into your in-app messages! Whether it's a product demo, a quick tutorial, or a fun welcome video, dynamic visuals will grab attention and keep users coming back for more. 🥳 Explore our fresh templates: Get inspired with our new templates and jump-start your next message. Explore templates for surveys, banners, and more! 🔀 Switch it up with our dual editor: Seamlessly toggle between our intuitive drag-and-drop and HTML builder to create the perfect in-app messages. Check it out for yourself: https://cust.io/4d3zdM9
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How do you take a novel idea and turn it into a fully-fledged product? One key factor is having a "founder mindset." Brendan Fortune, Director of Product Management, joined The Product Manager Podcast to discuss what having a founder mindset means and how this impacts his work at Customer. He also shared his unique experiences and insights into managing tensions and the importance of radical candor in the workplace. Listen to the full episode below 👇 https://bit.ly/3W3S1nP And thanks, Hannah Clark, for having Brendon on the show! #productmanagement #saas #marketing
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Choosing the right monetization strategy can make all the difference. 📈 We want to hear from you: Which monetization strategy has been most effective for your business? Cast your vote below and share your insights in the comments!
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The Country Music Association (CMA) Association is dedicated to expanding country music around the world. 🤠 With a diverse growing user base, the marketing team needed a way to enhance engagement with existing members while simultaneously attracting new subscribers. And, with Customer.io, they did just that! Learn more below👇 #casestudy #customer #marketing #emailmarketing
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Customer.io reposted this
We sat down with Colin Nederkoorn, Founder & CEO of Customer.io to discuss why MarTech platforms should develop their products and their companies based on what their customers actually need. This includes ongoing investment in new features, understanding marketers' data requirements, and aligning with their culture and values. 🎧Listen now: Apple Podcasts: https://lnkd.in/e3GgfbCi Spotify: https://lnkd.in/emCSvM2q YouTube: https://lnkd.in/ed_u35HR Amazon Music: https://lnkd.in/e94DpEP2 and many of your favorite podcast networks. #Podcast #Martech #DataMarketing
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