Is the customer service shift to digital messaging platforms worth it in the long run? ⬇ Find out about AI-powered customer service, its impact on both the customer and the business, and how companies across industries (including Cresta) are approaching this shift. 🔗 Learn more: https://lnkd.in/d-6j9VYB #customerservice #chatbots #generativeAI
Cresta
Software Development
Palo Alto, California 13,238 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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💡 Discover the future of financial services at CXFS 2024 with Cresta! Visit us at Booth 202 for insights on leveraging AI to transform your contact center operations. 👋 Meet our AI experts and take the first step towards operational excellence. Book your meeting here: https://lnkd.in/d8nTyPZU #CXFS2024 #AI #DigitalTransformation
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The key to a good partnership: Shared goals. It’s simple: Our goal is to ensure that you achieve yours. We experienced this first hand with Snap Finance. By working together to bring their #contactcenter to new heights, we created a cycle of continuous improvement and innovation. Mike Mossman, Senior Vice President, Customer Care & Collections at Snap Finance, breaks it down ⬇
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Cresta reposted this
#CXTrends: LLMs - The Misconceptions, Implementation Strategies, & Benefits 💹 CX Today's Senior Content Editor Susie Harrison meets Cresta CEO Ping Wu to discuss Using #LLMs to Power Your Knowledge Center. Watch the full interview here 👉 https://lnkd.in/emzQdcCK #cx #cxnews
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Forget *almost* everything you know about large language models (#LLMs). It’s time to bust some myths. Popular generative AI tools like #ChatGPT have led to misunderstandings about how LLMs can be used in the contact center and beyond. Luckily, Ping Wu (Cresta CEO) is on the scene to set things straight. He spoke with CX Today about 3 misconceptions contact centers have: 1) LLMs are just end-to-end text generation machines. 2) LLMs are limited to question-answering. 3) LLMs don't always follow human intelligence intuition. His final take? Future #contactcenters will thrive as hybrid human-AI systems, enhancing both automation and human capabilities. Get all of the details of his conversation with CX Today here: https://lnkd.in/dTH9RrDX
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Cresta reposted this
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI. #cx #cxnews #contactcenters #llms #genai
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
https://www.cxtoday.com
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Snap Finance doesn’t just measure employee engagement, they live by it. After implementing Cresta, their employee net promoter and engagement scores skyrocketed. And the cherry on top? Their customer net promoter scores climbed too. Empowered employees and delighted customers. This is what a transformative partnership looks like 💪 Mike Mossman, SVP of Customer Service and Collections shares Snap Finance's story ⬇
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📅 Mark your calendar for July 30th at 11:00am PT / 2:00pm ET for a dynamic panel discussion on shaping the future of the enterprise contact center with AI. Join Chris Reese, VP of Customer Success at Cresta, Stephanie DeWald, VP of Sales and Retention at Cox Communications, Philip Kolterman, Senior Vice President of Digital Transformation and IT at Brinks Home, and Bryan Ennis, Vice President-Customer Experience Centers at CarMax as they share every part of their journeys to transform their contact center operations with generative AI. Don’t miss insights and learnings from three industry leaders – grab your seat today!
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With generative AI, your service agents can become top sales agents too, turning your contact center into a revenue powerhouse. Check out the ebook to get exclusive insights on how you can use generative AI to empower your agents, delight customers, and take revenue to new levels ⬇ 🔗 https://lnkd.in/diYFV23M
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Cresta is all about improving efficiency and effectiveness to create an enhanced contact center. That’s what Brinks Home discovered when they used our AI-driven tools to provide exceptional service, which led to greater consistency and quality in customer interactions. Veronica Moturi, Senior VP of Customer Experience at Brinks Home, explains. ⬇️ #contactcenter #customerexperience #AItools