Conviva

Real-time visibility into all users' devices is key to understanding quality of experience and preventing shopping cart abandonment. In Total Retail, our Co-founder and Chief Product Officer Aditya Ganjam discusses why online retailers should shift the focus from quality of service, focusing on interpreting the technical performance of hybrid-cloud systems, to quality of experience (QoE), which leverages comprehensive client-side telemetry at internet scale to measure and improve user experience across digital journeys. Starting with endpoint devices to understand user experience enables retailers to stay ahead of the competition, build stronger relationships with customers, foster customer loyalty, and improve bottom line results. Read more here: https://lnkd.in/gKrmKZuD  #qualityofexperience #ecommerce

Can you make sense of all your client generated events and only use the ones that matter? Conviva's Semantic Mapper enables you to select only the data you need and easily activate this data by associating it with semantics that align with specific actions. This intuitive process eliminates the need for manual event-level instrumentation and semantic mapping inside the client code, moving these processes to the backend. As a result, you can integrate Conviva in a few minutes and never have to manage hundreds of error-prone manual steps. Take a look for yourself in our 3-minute demo: https://lnkd.in/gTc3faSz

Have you ever wondered how to create an experience metric from a client event stream? 🤔 Conviva's no-code Metrics Builder enables you to easily create stateful experience metrics that are tailored to your company’s digital user experiences. It also enables you to optimize critical user flows for any user journey, such as the user flow from subscribing to login to search to checkout. Check out a brief demo here: https://lnkd.in/gGjmaTSQ #statefulanalytics #statefulmetrics #data

Cord cutting is a growing trend. ✂️ Service Providers are losing subscribers to the cord cutting that results from the proliferation of IP streaming services, including off-the-shelf streaming sticks and Smart TVs. As providers enter the OTT market with IP-enabled set-top boxes (STBs), they face unique challenges due to costs and multi-modal delivery mechanisms. During NextTV’s Series Europe, Conviva’s VP of Strategy, Will Penson, hosted a panel focused on how Service Providers compute and automate Quality of Experience improvements on their IP-enabled STBs Watch here: https://lnkd.in/gWa9J69v #NextTVSeriesEurope #cordcutting

Will you be in New York for the upcoming AWS Summit on July 10? We’d love to meet with you while you’re there and help you find quality of experience issues, which represent 80% of the issues hitting your consumers, that your product and TechOps teams are currently missing. A hint: system performance tools (including APM and observability) or product analytics tools do NOT pick these up. Schedule a meeting here: https://lnkd.in/gTSKGdmJ #operations #AWSSummit

Our Operational Data Platform (ODP) has been recognized as one of Streaming Media Magazine’s Trending Products and Services of 2024. With the ODP platform, enterprises can access stateful analytics that enable operations teams to detect unknown issues and identify the root causes of problems consumers face, allowing them to provide effective solutions. Thank you, Streaming Media! 🎉 Read more: https://lnkd.in/dZ7nW2eT #operationsteams #statefulanalytics #streamingservice #streaminganalytics

Is Poor Quality of Experience Costing You More Than You Realize?    Can your existing analytics stack spot and fix Quality of Experience (QoE) issues before they blow up on social media? From client-side telemetry to AWS CloudWatch, you can monitor, measure, and improve QoE across all users and devices in real-time. See exactly what’s going wrong, where it’s going wrong, whether it’s in the app, an issue with third-party providers, or your own backend system -- while your users are still in session. No delays, no drama.     Meet with Conviva at the AWS Summit in New York! Whether you’re in retail, travel and hospitality, finance, media and entertainment, or any other industry, we’ll show you how you can connect user actions with system responses, all in a single interface.    With Conviva, your tech and operations teams can proactively monitor and improve critical user flows at scale and in real time, moving lightyears beyond basic reporting on CPU usage, page load times, and conversion metrics. These are just a few examples of the outcomes you’ll receive and stateful metrics you can monitor: Fast Decisions: Search for Flights Response Time and Time from Search for Flights to Flight Selection  Perfect Checkouts: Time to Checkout and Checkout Success vs. Failure Rate and Repeated Checkout Failure Rate  Seamless Payments: Time from Add to Cart to Payment and Payment Success vs. Failure Rate    Don’t let QoE issues undermine your revenue, conversion rates, and customer engagement. Discover how at AWS Summit in NY. 

Is Poor Quality of Experience Costing You More Than You Realize? Meet with Conviva at the AWS Summit in New York!   Can your existing analytics stack spot and fix Quality of Experience (QoE) issues before they blow up on social media?    From client-side telemetry to AWS CloudWatch, you can track QoE across all users and devices, in real time, whether you’re in media and entertainment, retail, travel, or any other industry. No delays, no drama.    Join us at the AWS Summit in New York! We’ll show you how you can connect user actions with system responses, all in a single interface.    With Conviva, your tech and operations teams can proactively monitor and improve critical user flows at scale and in real time, moving lightyears beyond basic reporting on CPU usage, page load times, and conversion metrics. These are just a few examples of the outcomes you’ll receive and stateful metrics you can monitor: Fast Decisions: Search for Flights Response Time and Time from Search for Flights to Flight Selection  Perfect Checkouts: Time to Checkout and Checkout Success vs. Failure Rate and Repeated Checkout Failure Rate  Seamless Payments: Time from Add to Cart to Payment and Payment Success vs. Failure Rate    Don’t let QoE issues undermine your revenue, conversion rates, and customer engagement. Discover how at AWS Summit in NY. 

At Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience (QoE). For operations teams to make faster, more informed decisions in real-time, decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business. Check out our latest blog, where we discuss how quickly and easily you can define and build these Stateful Metrics within our Operational Data Platform. https://lnkd.in/gdWpazFX #UserExperience #qualityofexperience #OperationalDataPlatform #observability #StatefulAnalytics

Allow us to introduce SEAM-EZ (Stateful Event Analytics Made Easy), our groundbreaking no-code platform designed to democratize the creation of complex stateful analytics across various industries. SEAM-EZ simplifies what used to be a complex process for operational teams – measuring the quality of experience for users. With our platform, enterprises can meticulously model the sequence, timing and contextual correlations of events to dynamic attributes, unlocking new levels of insight and efficiency. Read more in The New Stack: https://lnkd.in/gpde6Rep #operationsteams #statefulanalytics