Centerfirst

Here’s a quick look at what pharma can expect to see more of in AI Regulation. Prepare your AI compliance environment to speed AI implementation. #aiinhealthcare #compliance #pharmaceuticals #biopharma

Here’s a quick look at what pharma can expect to see more of in AI Regulation. Prepare your AI compliance environment to speed AI implementation. #aiinhealthcare #compliance #pharmaceuticals #biopharma

President Biden has issued an executive order on Artificial Intelligence. Pete Guillot outlines the main takeaways from the EO and how the biopharmaceutical industry can navigate the new terrain of AI regulation. #ai #artificialintelligence #compliance #airegulation #pharmaceuticals

Take a look at our newest blog, written by Pete Guillot, on how the pharmaceutical industry can navigate uncertainty and establish a foundation for responsible and compliant innovation by examining the parallels between the consent decree era and the current AI regulatory landscape. #AI #artificialintellegence #compliance #AIregulation #pharmaceuticals

Everything we invest in must pass a threshold of ROI. Investing to improve your patient's experience in pharma is NO exception. We looked at current patient experience research and paired it with our case studies to develop a model for unlocking the ROI in your patient experience investment. Take a look for yourself and let us know what you think! #patientexperience #pharmaceuticals #healthcare #ROI #cx #investment Author: Pete Guillot

By analyzing patient interactions, you can identify common questions, concerns, and areas of confusion that patients may have about your products or services. Use that information to develop targeted patient education and support materials that address those gaps and provide representatives with training on how to effectively communicate that information to patients. By filling in patient gaps, you can improve patient outcomes and satisfaction, and build a loyal customer base that values your commitment to their care. #patientexperience #ai #interactionanalytics #healthcare #contactcenter

Have you listened to your patients recently? So much can be uncovered by analyzing patient interactions within your contact center. Let us help you make a connection and improve the patient experience with your company!

It's not uncommon for patients to experience challenges such as financial constraints or a decrease in treatment motivation during their healthcare journeys. Patient support programs play a vital role in delivering essential assistance and guidance to patients which is why it's crucial to recognize and address the challenges patients face to enhance their outcomes and eliminate barriers. If you want to learn more about how to identify and resolve challenges in your patient support program, read this article and contact us today! #patientexperience #patientsupport #contactcenter #healthcare #pharmaceuticals

Empathy is a key component of effective patient communication. By using interaction analytics to identify instances where patients may be expressing frustration, anxiety, or other emotions, you can teach your team when and how to effectively demonstrate empathy and build trust with patients. Consider acknowledging the patient's feelings, using compassionate language, and offering reassurance and support. Providing a human touch can go a long way in creating a positive patient experience and improving patient outcomes. By using empathy in your patient interactions, your team can build trust and loyalty with your patients, and enhance the reputation of your brand.

Want to quickly assess whether a new initiative is working as intended or is creating unintended barriers for your patients to navigate? Contact us to learn how analyzing your patient interactions can help! #patientexperience #contactcenter #healthcare #ai #pharmaceuticals