Empowering Call Center Supervisors with CallShaper! #callshaper #Supervisor #callcenter #callcentersoftware
CallShaper
Telecommunications
Perry Hall, Maryland 672 followers
CallShaper: Simple, Flexible and Powerful.
About us
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. Whether your call center is in-house or external, if you want to automate 100% of your Call Center process and keep your agents focused on customers, CallShaper has the answer! CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and simple integration with third party systems. CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost. CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support. Finally, CallShaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
- Website
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https://www.callshaper.com
External link for CallShaper
- Industry
- Telecommunications
- Company size
- 11-50 employees
- Headquarters
- Perry Hall, Maryland
- Type
- Privately Held
- Founded
- 2012
- Specialties
- predictive dialer, blended calls, outbound call center solution, call center startups, virtual call manager, call center startup, hosted predictive dialer, whisper barge, real time leads, outbound call center solution, cloud contact center solutions, auto dialer, progressive dialer, lead management, quality control, reporting, scripting, sales, Telephone Answering Services, Click to Call, and Inbound Call Center
Locations
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Primary
Get directions
5009 Honeygo Center Dr
Perry Hall, Maryland 21128, US
Employees at CallShaper
Updates
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Do you feel that your call center is compliant? Vote below! #Compliance #CallShaper #poll
Compliance ensures that call centers adhere to regulations, protecting both customers and businesses from legal risks. It’s essential for building trust, ensuring quality, and maintaining industry standards. What’s your take? Have questions on compliance? Reach out to CallShaper for answers! #Compliance #CallShaper #Poll
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CallShaper reposted this
Effortless Migration from Genesys PureConnect: Transform Your Contact Center with Cloud Tech Gurus The clock is ticking to migrate off of Genesys PureConnect to a new CCaaS. With support ending in July 2025, the clock is ticking to choose a new cloud-based platform. With Cloud Tech Gurus, you can complete your migration in half the time, at half the cost, and with half the resources! Here’s how: The Migration Challenge Migrating contact centers can be daunting, involving: 🔍 Complex discovery and documentation 🔍 Error-prone assessments and tracking 🔍 Resource-intensive processes 🔍 Ensuring no disruption to customer experience Our Smarter Solution Cloud Tech Gurus' method simplifies and accelerates the process: 💡 Accelerated Discovery: Quickly map out your contact center environment. 🔎 Design Auditing: Audit designs for the best CCaaS fit. 📍 Streamlined Build Process: Import requirements for faster adoption. 🚀 Enhanced QA/UAT: Use sandboxes for testing and improve audits. The Result? ✅ Migration completed in half the time ✅ At half the cost ✅ Using half the resources Choose Cloud Tech Gurus for a seamless transition to your new contact center platform. And if you need help with sourcing a new Omnichannel CCaaS, we can help you with this as well. Click on the link in the comments to get additional details. #Genesys #GenesysPureConnect #CloudMigration #ContactCenter #CXTransformation #EfficientMigration #CloudTechGurus #SeamlessTransition #ContactCenterMigration Shaun Gambiza Tafara Ndovorwi Fred Stacey Nick Anthony ☁ Jessica "CLOUD CX GURU" Voss ☁
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CallShaper reposted this
In these times of profound change and uncertainty, we are called upon to stand together and advocate for the future of business outreach. Join us from September 9th to September 12 in Washington, D.C. as we use our voices to shape the course of our industry! This gathering is a call to action for our community as an opportunity to come together, fight for our industry, and advocate for the future where business outreach legislation continues to allow us to thrive. #ARCAdvocacy2024
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🚨 Genesys PureConnect support ends July 2025! 🚨 Transition smoothly with CallShaper's cutting-edge cloud-based call center platform. 🔹 Continuous Support: Peace of mind beyond 2025. 🔹 Efficiency & Cost Savings: Migrate in half the time, cost, and resources. 🔹 Innovative Features: Advanced tools for inbound & outbound centers. 🔹 Proven Success: Boost conversion rates and grow your business. Ready to transform your operations? Explore CallShaper today! Learn more or schedule a demo at 888-276-1370. #CallCenter #CustomerSupport #TechTransition #CallShaper
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CallShaper reposted this
An impressive labor pool and growing desire for call center jobs in Belize means our ability to staff at Protel BPO is second to none. Great staffing means great solutions. When we have a large array of energetic and hard working agents, we're able to tackle any task your customers might throw our way. Call today! https://lnkd.in/edUdfhw
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CallShaper reposted this
We might be a day behind, but TAS United Director of Operations, "raj" dasari, has the grill going at our Puerto Rico office today!
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CallShaper reposted this
🚨 Addressing Call Blocking & Labeling Issues! 🚨 This week, we explore James's struggle with call blocking and spam labeling that are plaguing his call center. With a significant number of calls being blocked daily, productivity is taking a major hit. Frustration mounts as customers ignore calls labeled as spam, damaging the call center's reputation and reducing engagement. The gamechanger? 💥 NobelBiz OMNI+ & NobelBiz Voice Carrier! By implementing these systems, James gains control over the carrier network, effectively managing numbers and preventing call labeling and blocking. Discover how NobelBiz transforms his call center operations and restores productivity. 🔗 Learn more about our solutions: https://bit.ly/4clXIEd #CallCenter #BlockedCalls #SpamLabeling #NobelBiz #VoiceCarrier #CustomerEngagement #Productivity
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CallShaper reposted this
REACH will be at Law Conference of Champions next week in Orange County. Excited to see our members and if you are not yet a member, please stop by our table or look for someone with a REACH pin to learn more! https://www.reachmbc.com/ Troutman Amin LLP
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