CallMiner

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report! 🎉 The Forrester report states, “CallMiner has gained a deep understanding of how to convert insights from customer conversations into positive buyer experiences and revenue growth” and “is well-suited for companies looking for a call center platform that provides the insights and guidance needed to improve sales performance." Read more here: https://lnkd.in/eag_Dixp

72% of organizations in the tech sector have embraced AI for #CX data analysis. Based on findings from our annual CX Landscape Report, we explore how tech companies that embrace new solutions are driving more business value from their customer interactions. ⤵ https://lnkd.in/e8wFAJ2q

Did you know that creating a cohesive omnichannel #CX benefits both your customers and business? 🤝 For customers, a unified, cohesive experience is a key differentiator that builds loyalty. For businesses, satisfied customers mean increased revenue opportunities and postive brand sentiment. Head over to our blog to learn why you should embrace an omnichannel customer support strategy. ⬇️ https://lnkd.in/gE8KVkqD

Standing out in the #retail sector is hard. Hear how The Very Group is using CallMiner to identify vulnerable customers, understand why customers are calling, help agents provide better #CX and more. 📈

There’s still time to sign up for our #webinar this Thursday, July 25! 💻 Join us as we explore the challenges that led Atlanticus to adopt a chatbot solution. Hear from Eduardo Von Borstel, Sr. Director of Strategic Alliances, CallMiner, Dari Damazo, SVP of Support Services, Atlanticus, and Chase Tarkenton, SVP & General Manager, NA boost.ai on strategies for evaluating technology to enhance customer satisfaction and operations. Save your spot now. ⬇️ https://lnkd.in/eFk8hjR3

Contact center agents are expected to do more with less, often handling complex, challenging customer requests that can’t be solved by digital self-service channels. One way to support agents AND create better customer experiences? 💡 #AI-driven feedback and real-time coaching. Discover the connection between employee experience and #CX in our latest whitepaper, including how conversation intelligence can help your teams support vulnerable customers, reduce churn and compliance risks, improve up-sell opportunities and more. ⬇️

Evaluating customer sentiment to improve #CX is a key competitive differentiator in the retail industry. Learn how Foundever and CallMiner partnered to help a global specialty retailer: ✅ Reduce negative customer sentiment by 23% in one quarter ✅ Achieve 100% tracking of agent coaching opportunities ✅ Improve resolution rate by 37.5% within three months ✅ and more! Read the case study. ⬇️ https://lnkd.in/euvRhsXG

Lee Mostari, Director of Technology and Data Consulting at Davies shares how the company has partnered with CallMiner to help their clients get the most out of conversation intelligence investments, from automating quality assurance and efficiencies in the contact center to improving revenue opportunities and #CX. ⬇️

Looking to transform your sales and customer loyalty call processes? Hear from DIRECTV's Director of Customer Service Speech Analytics, Brian Brennan, Customer Service Speech Analytics Lead, Symyria Peters, and Customer Service Speech Analytics Lead, Thomas Peterson on how they're using conversation intelligence to maximize every customer interaction and create a more consistent, positive #CX. Register today for the August 20th #webinar. ⬇️

CallMiner has delivered new and enhanced #generativeAI capabilities to advance post-interaction and real-time AI summarization, including: 👉 Improved AI-based summaries with use-case specific parameters 👉 Automated follow-up actions to initiate workflow tasks for contact center agents 👉 Configurable editing capabilities for easy review 👉 and more! “These are just the latest of the many purpose-built, generative AI innovations added to the CallMiner platform, aimed at delivering impactful business outcomes”, says Bruce McMahon, Chief Product Officer at CallMiner. Read more ⬇️