Call Box

❗ Exciting News ❗ Call Box has launched TWO groundbreaking AI-powered features to transform your practice's phone performance and patient insights! 📇 AI Mystery Shop Scorecard: Revolutionize how you assess and improve phone performance with unparalleled insights into every unique appointment opportunity call. Our advanced AI models score calls based on best practices for patient experience and appointment booking rates, providing comprehensive and actionable reports. 💬 AI-Powered Call Transcriptions and Recaps: Manage and review patient calls effortlessly with our AI-driven call transcriptions and recaps. Enjoy user-friendly, conversational transcriptions with improved accuracy and automatic redaction of sensitive information. Quickly scan through call details or read concise recaps of patient interactions for swift, efficient information gathering. Read our blog to dive deeper into how they can benefit your practice! 📇 AI Mystery Shop Scorecard 🔗 https://lnkd.in/gzdmVkpV 💬 AI-Powered Call Transcriptions and Recaps 🔗 https://lnkd.in/gf3RN5vg #AI #PhoneProficiency #CallBox #PatientExperience #HealthcareInnovation #AITranscriptions #MedicalTech #PracticeManagement

💡 Tip Tuesday 💡 Patient Experience Starts on the Phone! 📞 Did you know you can impact a patient’s experience before they even step foot in your practice? Start with a positive first phone call! 📲 ✅ Be Transparent and Sympathetic: Listen to their concerns and set clear expectations. 😊 Smile Over the Phone: It makes a difference! Treat calls like face-to-face interactions. 📋 Provide Necessary Details: Address concerns and share important info like parking, documents, and appointment lengths. ✨ Want more tips? Watch our recent webinar! 🔗 https://lnkd.in/gT7bTrJY #PatientExperience #FirstImpressions #PhoneEtiquette #DentalCare #CallBox #PatientSatisfaction #HealthcareSuccess #CustomerService #PracticeManagement #PhoneSkills #HealthcareProfessionals #SmileOverThePhone #HealthcareJourney #MedicalOffice #PatientFirst

🚨 Just 2 days until the highly anticipated DSO event of the year! 🚨 Call Box is thrilled to be a sponsor of this award-winning Definitive Conference for DSOs! Join us at booth 33 for three action-packed days with hundreds of industry thought leaders. We know your schedule will be busy while at the conference- schedule a time to meet with us during the conference through the link below. 🔗 https://lnkd.in/gGA4PVKW #DSO #Conference #Dykema #MeetUsAtBooth33 #IndustryLeaders

🌟 Employee Spotlight 🌟 Meet Cathy Eldredge, one of our incredible Client Success Consultants at Call Box! Joining us just a year ago, Cathy has quickly become an essential asset, helping our clients navigate the important data and phone management processes we offer. Her dedication and expertise have been instrumental in growing healthcare practices' success. We're so grateful to have Cathy on our team! #CallBoxSpotlight #ClientSuccess #HealthcareHeroes #HealthcarePhonePerformance #FrontDesk #OwnthePhone

💡 Tip Tuesday 💡 Did you know there’s a crucial difference between an answered call and a connected call? An answered call means the phone was picked up, but a connected call ensures the caller reaches a qualified agent who can help them and answer their questions. This distinction is where we see a plethora of missed opportunities for healthcare practices. Don't miss out on new patient opportunities—connect every caller, every time! 📞✨ 3 tips to improve call connection: 🔄 Warm transfer: Ensure there’s a person on the other end before passing the call. 📞 Phone bridge: Use prompts like, “Press 1 to schedule an appointment...” 🕒 Automated greeting: Inform patients during after-hours or closures. Not sure what to focus on to improve your phone management? Want to know which phone metric to focus on? We have created a quiz designed to show you what metrics you're practice should focus on based on your unique needs and struggles! Take our quiz now! 📊✅ https://lnkd.in/gCaMuVPu #CustomerService #CallHandling #PatientCare #HealthcareTips #AIinHealthcare #PhoneTips #PracticeManagement

Exciting News! Call Box is proud to be a sponsor of the 11th Annual Dykema Conference, happening July 10-12, 2024 in Aurora, CO. Join us at Booth #33 at the award-winning Definitive Conference for DSOs, where hundreds of the industry’s greatest thought leaders will come together for three action-packed days. Are you attending the most anticipated DSO event of the year? Schedule a time to chat with us through the link below 🔗 https://lnkd.in/g272mi_j We look forward to seeing you there! #Dykema2024 #CallBoxSponsors #DSOConference #Booth54 #IndustryLeaders

Unlock the power of Dynamic Number Insertion (DNI) and expand your practice's marketing insight! By implementing DNI at your practice, you can unlock actionable insights, improve patient communications, and drive organizational growth. Embrace the power of DNI and transform the way you connect with patients online and offline. Click the link below for a deeper dive into how DNI works! https://lnkd.in/g7UKAZ2g #HealthcareInnovation #DynamicNumberInsertion #DNI #CallTracking #PatientEngagement #MarketingROI #HealthcareMarketing #CallBox

Everyone knows the importance of first impressions. This applies to front desk staff answering phone calls in a healthcare practice as well! Nearly every patient's journey begins with a phone call, and that initial interaction sets the tone for their entire experience with your practice. Want to make sure you and your staff are putting your best impression forward? Watch this webinar for the 4 best strategies to master front desk phone handling! 🔗 https://lnkd.in/gB5Wn_g8 We share actionable strategies to elevate your front desk phone handling: 📈 Tools to measure phone handling performance and hold staff accountable, ensuring consistent quality. 🗣️ Proven word tracks to create a positive and welcoming first interaction, building trust from the get-go. 🏆 4 distinct phone handling best practices to improve patient satisfaction and retention. 🌟 Insights into fostering a culture of phone accountability, empowering your team to excel. #Webinar #HealthcareHeroes #PatientCare #PhoneHandling #PracticeExcellence

Healthcare practices receive the highest call volume of the year during May and June. How are you handling the influx of patient calls? Tip: Implement a phone bridge to increase your call connection rate! Learn how top practices are proactively resolving these connection gaps and improving patient experience with Call Box: https://lnkd.in/gmRZW8d4 #healthcare #calltracking #patientexperience #industrytrends

💡Tip Tuesday💡 Did you know: in 2023, only 54% of new patient callers at dental practices were invited to schedule an appointment? The goal of every prospective patient phone call is to schedule that initial appointment. Our data shows that 90% of the time, the caller will say yes to scheduling. Share this stat with your staff—the odds are in their favor. Why NOT at least ask for an appointment? Tips to Invite More Patients into Your Practice: - Train staff to ask every new caller to schedule an appointment. - Share the 90% success rate statistic with your team to boost confidence. - Utilize scripts or prompts to guide staff through the call process. Want to learn more about inviting more prospective patients into your practice? Check out our recent on-demand webinar on how to book tough patients!🦷✨ 🔗 https://lnkd.in/gvp5v52H #DentalPractice #PatientExperience #PhoneMetrics #Healthcare #CallBox #PatientScheduling #DentalCare