Boldr

When we think of outsourcing, we often associate it being a solution only for customer support. 💡However, this solution can help you scale in many other areas of your business. Partnering with an outsourcing company that understands your needs and areas of opportunity can help you create a long-term strategy to fulfill your staffing needs and promote growth in multiple departments. Watch our client's at Caraway talk about how through outsourcing they have promoted growth across multiple departments. 📹 Check out the full interview here: https://lnkd.in/eJwAbyaE #Caraway #EthicalOutsourcing #Ca seStudies #BuildingGlobalTeams

We're excited to celebrate B Lab's 18th anniversary! 🎂 We're proud to be a part of the B Corp community because it challenges companies like ours to assess themselves against the highest ethical, social, and environmental standards while providing a framework and guidance toward achieving these. B Corp helps companies in outsourcing and beyond, measure what matters for their workers, the environment, society, and their customers. For us, this meant rethinking the way we hire and care for our teams. Click here to learn why being a B Corp matters in outsourcing 👉https://lnkd.in/eXcveZN2 Here's to many more years of positively impacting the communities we serve. 🌍 #BCorp #BLab #EthicalOutsourcing #Impact

Loyal customers are the game-changers of eCommerce success. They spend more, advocate for your brand, and contribute to sustainable growth. According to Accenture "57% of consumers spend more on brands to which they are loyal." Customer loyalty is more than just repeat purchases; it's about creating a bond with your brand. Investing in customer loyalty strategies ensures long-term success and stability in an ever-competitive market. Want to learn more? Check out the article below and empower your team with these four proven strategies for cultivating customer loyalty. 🔎 https://lnkd.in/eVFw-sR3 #eCommerce #CustomerLoyalty #CX #Boldr

We're all about celebrating our team member's wins! 🎉 Today, we'd like to congratulate Tauhier Fredericks for becoming a member of the Cape BPO Advisory Board. "This appointment is a testament to your exceptional contributions and expertise within our industry, as recognized by your peers and colleagues." - CapeBPO team CapeBPO serves as the strategic business partner of the City of Cape Town and the Western Cape Government for the BPO sector in the Western Cape. By becoming a member, you gain access to valuable resources, industry insights, and collaborative opportunities to drive growth and innovation within the business process outsourcing landscape. Congratulations again for reaching this milestone, Tauhier and for cementing Boldr in the ZA BPO community. Here's to many more achievements! 🌟 #BPO #SouthAfrica #AdvisoryBoard #Boldr

🏳️🌈 On June 15, our team proudly participated in the Eastern Visayas Pride 2024. This vibrant event featured various local drag performers, including singers and artists. The attendees from across the region enjoyed a variety of performances, shining a light on Tacloban's LGBTQ+ community. This space also offered booths offering free HIV testing. Just as we recognize and value our team members who are part of this community, this event served as a reminder of the importance of advocacy and allyship reinforcing our commitment to fostering an inclusive environment where everyone feels seen, heard, and supported. 🧡 💪 #Pride #Boldr #EthicalOutsourcing

Could outsourcing be the solution to your operational challenges? Watch Armon Nasrollahi Director of Client Support at Interfolio from Elsevier talk about how having an outsourced team helped him focus on other parts of the company's operation. "We know the quality of the work is there, we know the the communication that's going to be there. [...] And I don't have to think about it. I don't have to worry about it, because the quality has always been there." Interested in building or expanding your global teams? Connect with us! 🤝https://lnkd.in/eyZHFurv #Interfolio #BuildingGlobalTeams #EthicalOutsourcing #Boldr

🏳️🌈Boldr Pride Month Testimonials: Meet Nat, Shift Lead at Boldr! Nat has been working at Boldr for the past three years. Before that they used to work as an automation engineer. Currently, they are a Shift Lead for one of our Health & Wellness clients. "I am driven by my passion for delivering exceptional customer experiences and for developing and supporting our team to reach their full potential. This passion led me to receive the Outstanding Leadership award most recently." 🧡 Watch Nat as they share some tips on how can we create a culture of awareness and adaptability to adopt a more inclusive language. #Pride #DiversityandInclusion #BoldrPrideVoices #PrideMonth #DEI🏳️🌈 #Boldr

Thanks to the dedication and volunteer spirit of our amazing team members and local organizations, Boldr is making a positive impact on our communities. Here's our March-April impact round-up: 🪴 #Manila: We supported Lakbay Lapis with donations and a tree-planting activity. Our team also donated art supplies to Palatiw Elementary School in Pasig City. 🏫 #Tacloban: We distributed 60 back-to-school kits, personal hygiene kits, and multivitamins to residents at the Department of Social Welfare and Development. 🤝 #CapeTown: We partnered with organizations such as BRK The Stigma, Great Girls, and Lion's Club Wilro Park to uplift students by donating essential supplies and refurbishing the Thandanani House of Refuge. 🧡 Boldr #ImpactDay 2024: We held a 7-Minute Skills Watchathon, where our team members showcased their skills, demonstrating a strong commitment to education. For each skill displayed, Boldr pledged $7 to education organizations in the countries we operate in, raising a total of $1,024 USD. 📖 Read more about our impact initiatives here 👉 https://lnkd.in/ej7t_T_n #impact #community #ethicaloutsourcing #Boldr

Can an outsourced team maintain the same quality as an in-house team? Last year, Liz Hettler, CX Director at Showroom and Feather sat with us to talk about her outsourcing journey with Boldr, here's what she had to say: "As someone who has been so driven into in-home customer experience departments, what surprised me the most was the ease and the sustainable partnership that we've created. If I need something I know exactly who to go to. I ask for it and in seconds, it feels like it's done." 🌍 Curious to learn more about how we helped Feather build a global team? Read more here: https://lnkd.in/eHweTRy3 Discover the benefits of outsourcing and how it can transform your customer experience. #CX #Outsourcedteams #BuildingGlobalTeams #Boldr #Feather

🎉 In just one year, 30 young professionals graduated from Boldr's BPO Training Academy in Hazyview! With South Africa facing a staggering 32.9% unemployment rate [Trading Economics], we saw an opportunity to make a difference through impact sourcing and skills creation. In partnership with Good Work Foundation, we created this course dedicated to upskilling youth in rural South Africa. Today, we celebrate the graduation of our second cohort! 📽️ Watch the video below to learn more about our student's testimonies 👇 Interested in reading more about this initiative? Check this out: https://lnkd.in/ec9DM92u #Hazyview #BPO #CS #Boldr #ImpactSourcing #BPOtraining #CareerDevelopment