Authenticx

Let’s talk about expectation vs. reality in AI. 🦄 Expectation: Automatically reveal critical information and keen insights when fed data 😓 Reality: Structure + build tags, monitor results and tune the model, decode your own data The reality? Too many AI-powered solutions make quality results your responsibility. Authenticx ensures you benefit from quality results from Day 1. ➡️ Our healthcare specific Generative AI automatically detects, aggregates, and reports on the driving topics and emerging trends present across all your customer interactions. Talk about living up to expectations... 🦄 Reach out to learn more about Authenticx today! #Trends #Topic #SaaS #ProductInnovation #HealthcareInnovation #ListenAtScale #Authenticx

When it comes to human conversations in contact centers, achieving a high level of compliance is neither easy nor a “black and white” matter. As with all human interactions, conversations hosted by contact centers can be unpredictable and messy…💡 yes, even if your agents are following a call guide or script. ⛏️ Dig into these top 3 reasons of non-compliance that we observe in healthcare contact centers and our recommendations for reducing risk: - The Fox is Guarding the Henhouse - Real Life Isn’t Like the Textbooks - There Isn’t Enough Emphasis on a Shared Understanding ➡️ https://hubs.li/Q02DPw0P0 #Compliance #CallGuide #AgentScripts #ContactCenters #CallCenters #ListenAtScale #Authenticx

Accelerated and increased employee turnover costs an estimated $4M every year. Allocating resources to develop effective onboarding and professional development 📉 decreases spend and 📈 increases retention. Are you experiencing these problems? - Inconsistent training content and quality - Lack of visibility on agent coaching opportunities - Lack of specificity and use case examples specific to role - Unclear insight metrics on team performance 💡 Learn more about how Authenticx partners with organizations to identify agent skill gaps without increasing QA headcount ⬇️ https://hubs.li/Q02DPTXs0 #ContactCenter #EmployeeTraining #AI #AgentTraining #AgentCoaching #EmployeeExperience

Has your organization been investing in “voice of the customer” initiatives? What does that look like? Surveys? QA of call center interactions? If you are using surveys, or sampling limited amounts of customer conversations...you are: 📦 Limiting customer feedback to the issues you are already aware of 🤔 Missing out on +80% (on average) of existing conversation intelligence 🏃♀️ Always reacting after problems emerge and playing catch up There is a better way! 💡 Check out a recent webinar led by #Authenticx CPO Eric Prugh to see how Authenticx drives proactive, data-based action that improves customer experiences and your bottom line: https://hubs.li/Q02DvpMq0

🤔 How can AI help me deploy the right resources? 💡 AI can help ready resources for the right patients at the right time by monitoring feedback and developing a system of resources. This checklist ✔️ highlights 5 practices to use AI to better retain patients and limit friction in their PX, improving your operational bottom line. Download the full checklist to combat patient leakage in your organization: https://hubs.li/Q02CXczK0 #FeedbackMonitoring #PatientResources #PatientLeakage #PatientRetention #PatientScheduling #HealthTech #AinHealthcare #Checklist #Authenticx

CTO Michael Armstrong recently had a Q&A interview with Pharmaceutical Executive about: 🔃 How to innovate and use AI 🚫 How to best prevent bias in AI models 👥 How to leverage the human element into AI strategy “We use a lot of AI for that, but we also believe in keeping humans in the loop. That’s critical…We view AI as a tool to make life better, and not something that should replace humans.” Read the full interview to learn how AI bias can impact your outcomes and how to proactively avoid bias ⬇️

Last week, we had the opportunity to volunteer with the Kurt Vonnegut Museum and Library at their Juneteenth Celebration! During the celebration, they debuted 🛣️ their KVML: On The Avenue exhibit, a dedication (coinciding with the Indianapolis Cultural Walk extension) to the Black history, culture, business, and entertainment that has taken place on Indiana Avenue — and in the building itself. Thank you to the museum staff for extending the day to us and those that helped make it happen. Read more about the celebration at: ⭐ The Indy Star: https://hubs.li/Q02D18rV0 📺 WRTV: https://hubs.li/Q02D1gmR0 #WeBelongHere #Culture #IndianaAvenue #Juneteenth #Authenticx

🤔 How can AI help me find detractors that cause competitive referrals? 💡 AI can help address referrals by analyzing issues of patient perception or reputation. This checklist ✔️ highlights 5 practices to use AI to better retain patients and limit friction in their PX, improving your operational bottom line. Download the full checklist to combat patient leakage in your organization: https://hubs.li/Q02CXfTy0 #CompetitiveReferral #PatientLeakage #PatientRetention #PatientScheduling #HealthTech #AinHealthcare #Checklist #Authenticx

Team Authenticx recently celebrated at our annual all-company Summer Celebration, being able to meet all Authentizens from across the country at our HQ in Indianapolis — and we had a blast! 🚀 From listening to our leadership on their vision, dancing to music and eating good food to getting cool Authenticx swag and connecting with each other face to face — #ThankYou. And 💙 thank you to all the magnificent team members that helped put it together and to our leadership team for their voice both in the industry and in the room. #WeBelongHere #Culture #SummerCelebration #CompanyParty #Authenticx

7️⃣ Tip #7: Avoid starting your story with the problem. Instead, start with the “Normal.” Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx