Let’s talk about expectation vs. reality in AI. 🦄 Expectation: Automatically reveal critical information and keen insights when fed data 😓 Reality: Structure + build tags, monitor results and tune the model, decode your own data The reality? Too many AI-powered solutions make quality results your responsibility. Authenticx ensures you benefit from quality results from Day 1. ➡️ Our healthcare specific Generative AI automatically detects, aggregates, and reports on the driving topics and emerging trends present across all your customer interactions. Talk about living up to expectations... 🦄 Reach out to learn more about Authenticx today! #Trends #Topic #SaaS #ProductInnovation #HealthcareInnovation #ListenAtScale #Authenticx
Authenticx
Software Development
Indianapolis, Indiana 23,541 followers
On a mission to help humans understand humans
About us
Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
- Website
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https://authenticx.com/
External link for Authenticx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Market Research, Healthcare, Insurance, Customer Experience, Customer Service, Quality, Marketing, Compliance, Software-as-a-Service (SaaS), Pharmaceutical, Artificial Intelligence (AI), B2B Enterprise Software, Patient Experience, Data Analytics, Healthcare Providers, and Healthcare Payers
Products
Authenticx
Machine Learning Software
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges. How do we do it? With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes. Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
Locations
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Primary
9405 Delegates Row
Indianapolis, Indiana 46240, US
Employees at Authenticx
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Ben Dahl
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Jeff Paschen
Delivering immersive, data-driven insights to healthcare provider organizations.
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Leslie Pagel
Helping healthcare hear ☀️ | Evangelist for human and AI harmony 📣| Conscious Capitalist ❤️
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Amanda K Haase, CPA
Business Manager | FP&A Specialist | Process Improvement | Project Management | Operational Analysis
Updates
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Authenticx Founder & CEO Amy Brown recently shared insights with HIT Consultant Media about how to optimize time for healthcare professionals in health systems by using innovation to reduce the burden of administrative tasks to focus more on the patient experience. 🔎 Re-evaluate current communication drivers 📈 Invest in automation and digital innovation 🤲 Focus on administering patient care "The American healthcare industry was created from a core desire to care for the health and well-being of people. While the size and scope of that mission has grown and evolved, that core purpose remains the same as new challenges emerge on how to best prioritize health outcomes and care." 💡 https://hubs.li/Q02DPY3R0 #ArtificialIntelligence #HealthcareInnovation #PatientExperience #Authenticx
Is the Business of Healthcare Out of Control? Optimize Time and Reduce Administrative Burden with AI
hitconsultant.net
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Give back for good with us by supporting Girls STEM Institute (GSI) during OneCause's #IndyTechGives! ➡ https://lnkd.in/gxd7JAma In the final few days of giving, we've been so excited to 🗣 share their mission of transforming communities by 💪 empowering young girls (and all youth) of color to become leaders, innovators, and educators who use STEM as a tool for personal and social change. With a clear connection to our own cultural values and opportunities we strive to highlight as a company (especially in the SaaS and AI fields), we couldn't have found a better match with which to partner. 📺 Watch this video to learn more about GSI and their pillars: https://lnkd.in/gb9QzYvF #GirlsSTEM #STEM #AIforGood #GiveBack #Authenticx
Director of Strategic Brand Engagement & Growth Channel Marketing | Driving Business Transformation & Growth through Empathetic Leadership and Innovative Strategies
Last 4 Days to Finish Strong at Indy Tech Gives - Good Luck Authenticx BoxCrush® Civic Champs Fire Starters Inc | Where Leaders Ignite🔥 Group 1001 Method Procurement Technologies OneCause Salesforce SIM Indy Tactive Please join the Indy Tech community and support your favorite cause to help us create lasting change. www.indytechgives.com #itg2024 #IndyTechGives
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Generative AI is no longer an emerging trend. It is quickly becoming vital to successful business—and the healthcare industry is catching on. In June, Authenticx invited healthcare leaders to our webinar 'Exploring and Activating Generative AI Data'. In this webinar, CPO Eric Prugh explored: 🔃 The evolution, benefits, and challenges of generative AI data ⭐ Our new generative AI features and how they can help improve CX 🔎 How our platform enables you to quickly identify emerging trends or issues When built with intention, GenAI can handle nuanced tasks and questions, summarize complex information, process bi-directional data, and be trained on human conversations. 📖 Read the recap and watch the webinar to see how Authenticx is innovating healthcare with purpose-built AI: https://hubs.li/Q02DPW7b0 #ArtificialIntelligence #GenAI #AIinHealthcare #Authenticx
Webinar Recap | Exploring and Activating Generative AI Data
https://authenticx.com
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8️⃣ Tip #8: You need characters in your story to resonate and motivate. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
Tip #8: You need characters in your story to resonate and motivate.
Authenticx on LinkedIn
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Are you focusing on improving the patient experience within your organization? Connect with Authenticx 🤝 at the 4th Chief Patient Officer Summit (Dynamic Global Events (DGE)) to discuss how we can help you harness your data to streamline operations and improve the patient experience. ➡️ Schedule an onsite meeting with us: https://hubs.li/Q02D1BGQ0 #PatientExperience #PatientEngagement #ChiefPatientOfficer #Authenticx Eddie Cmehil, Kaitlyn McPherson
Connect with us at Events - Authenticx
https://authenticx.com
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When it comes to human conversations in contact centers, achieving a high level of compliance is neither easy nor a “black and white” matter. As with all human interactions, conversations hosted by contact centers can be unpredictable and messy…💡 yes, even if your agents are following a call guide or script. ⛏️ Dig into these top 3 reasons of non-compliance that we observe in healthcare contact centers and our recommendations for reducing risk: - The Fox is Guarding the Henhouse - Real Life Isn’t Like the Textbooks - There Isn’t Enough Emphasis on a Shared Understanding ➡️ https://hubs.li/Q02DPw0P0 #Compliance #CallGuide #AgentScripts #ContactCenters #CallCenters #ListenAtScale #Authenticx
Contact Center Compliance at Risk | Authenticx
https://authenticx.com
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Accelerated and increased employee turnover costs an estimated $4M every year. Allocating resources to develop effective onboarding and professional development 📉 decreases spend and 📈 increases retention. Are you experiencing these problems? - Inconsistent training content and quality - Lack of visibility on agent coaching opportunities - Lack of specificity and use case examples specific to role - Unclear insight metrics on team performance 💡 Learn more about how Authenticx partners with organizations to identify agent skill gaps without increasing QA headcount ⬇️ https://hubs.li/Q02DPTXs0 #ContactCenter #EmployeeTraining #AI #AgentTraining #AgentCoaching #EmployeeExperience
Call Center Agent Training & Onboarding with Authenticx
https://authenticx.com
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Has your organization been investing in “voice of the customer” initiatives? What does that look like? Surveys? QA of call center interactions? If you are using surveys, or sampling limited amounts of customer conversations...you are: 📦 Limiting customer feedback to the issues you are already aware of 🤔 Missing out on +80% (on average) of existing conversation intelligence 🏃♀️ Always reacting after problems emerge and playing catch up There is a better way! 💡 Check out a recent webinar led by #Authenticx CPO Eric Prugh to see how Authenticx drives proactive, data-based action that improves customer experiences and your bottom line: https://hubs.li/Q02DvpMq0
Webinar | Exploring and Activating Generative AI Data
https://authenticx.com
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🤔 How can AI help me deploy the right resources? 💡 AI can help ready resources for the right patients at the right time by monitoring feedback and developing a system of resources. This checklist ✔️ highlights 5 practices to use AI to better retain patients and limit friction in their PX, improving your operational bottom line. Download the full checklist to combat patient leakage in your organization: https://hubs.li/Q02CXczK0 #FeedbackMonitoring #PatientResources #PatientLeakage #PatientRetention #PatientScheduling #HealthTech #AinHealthcare #Checklist #Authenticx