Australian Press Council

An opportunity has arisen for an outstanding candidate to join the Australian Press Council as a Complaints & Corporate Governance Officer (full time, part time or flexible hours). Key responsibilities: This role is responsible for assisting the Director of Complaints with the complaints-handling work of the Press Council, including: ·        analysing and responding to readers’ complaints about published material; ·        communicating with complainants and publications and facilitating resolution of complaints in accordance with the Press Council’s procedures; ·        preparing material for use by Adjudication Panels and assisting with the conduct and finalisation of Adjudications; ·        assembling complaints-related information for Press Council communications and publications as required; and ·        contributing to the drafting of standards, reports and issues papers, advisory guidelines and other documents as specified by the CEO & Executive Director. The Complaints & Corporate Governance Officer will also assist the CEO & Executive Officer (and Chair) with corporate governance, company secretarial (including Council and General Meeting papers, minutes of meetings, maintaining corporate registers etc), compliance and policy activities as required. Qualifications: Tertiary degree (or equivalent qualification or experience) desired. It will also be advantageous to have an understanding of procedural fairness and a curiosity and understanding of the print and digital media industry. Skills, knowledge and experience: The successful candidate must demonstrate competence or potential at a high level in the following areas: ·        communicating information accurately, clearly and succinctly, both orally and in writing; ·        complaints-handling and alternative dispute resolution processes; ·        use of digital resources, such as a complaint management system and other databases; and ·        preparing and presenting reports and statistics. Personal qualities: The successful candidate will need to be: ·        capable of paying close attention to detail, accuracy and process, and of bringing analytical skills and emotional intelligence to the work of dealing with complainants, publications and stakeholders; ·        constructively responsive to supervision, while also able to take initiative and work independently when appropriate; ·        flexible and cooperative while working in a small secretariat, including the ability to adjust tasks and working hours when required; ·        well-organised and able to manage competing priorities, often working to tight and competing deadlines; and ·        comfortable and adept at working in a small team environment. Reporting and supervision: The successful candidate normally will report to the Director of Complaints on complaint matters, and will work under the supervision of other senior staff when focusing on other areas of work, as determined by the CEO & Executive Director.

The Australian Press Council (APC) welcomes Helen Dalley as an Independent Journalist Council Member and Bruce Dover as an Industry Adjudication Panel Member. https://lnkd.in/e7TcD_gM

All the best to Australian Press Council CEO Yvette Lamont as she takes the plunge to raise funds for the Children's Cancer Institute. https://lnkd.in/giETPvpQ