🥇 Help us reach #1 on Product Hunt! 🚀 https://lnkd.in/gGkbVwNn At Viable, we've always focused on making customer feedback analysis powerful yet user-friendly. With Ask Viable, we're introducing a game-changer: effortlessly generate strategic documents like Customer FAQs, Product Requirement Docs, Bug Reports, and other actionable reports tailored to your business objectives in just minutes based on your customer feedback. Whether you're a CX leader looking to reduce support volumes, a Product Manager prioritizing new features, or a Head of Sales eliminating churn, Viable can run customized analysis on all your data sources in minutes to surface the insights that matter to you. If this sounds interesting, go check out the launch and click 🔺 - https://lnkd.in/gGkbVwNn
Viable
Software Development
Save hundreds of hours analyzing feedback. Leverage AI & GPT-4 to uncover powerful insights from your data automatically
About us
Growth minded companies recognize the value in asking for feedback from customers, partners, and employees. But listening, understanding, and extracting actionable insights from that feedback poses a significant challenge. In today’s data-driven world, quantitative data is highly valued, but up to 80% of customer data remains underutilized because it is qualitative in nature. This includes everything from customer support interactions to product reviews and call transcripts to satisfaction surveys. Analyzing this qualitative data is a daunting task that requires significant time and resources. Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable insights from customer feedback, enabling businesses to identify and prioritize the most critical issues that impact user satisfaction and retention. With Viable, businesses can streamline their feedback gathering, analysis, and sharing processes at scale, saving time and resources while improving customer satisfaction. Our Generative Analysis™ provides advanced sentiment analysis, topic modeling, giving businesses a holistic understanding of their customers' experiences and pain points. At Viable, we are committed to helping businesses succeed by providing them with the tools and insights they need to improve their products and services continuously. Our platform's intuitive interface and easy-to-use features make it accessible to businesses of all sizes and industries, from startups to enterprise-level companies. Join the growing number of businesses who trust Viable to help them improve their customer experience, increase loyalty, and drive growth. Contact us today to learn more about how Viable can help your business succeed.
- Website
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https://www.askviable.com
External link for Viable
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Oakland
- Type
- Privately Held
- Founded
- 2020
- Specialties
- GPT-3, AI, qualitative data, data analysis, customer feedback, product management, GPT-4, and insights
Products
![Click here to view Viable]()
Viable
Machine Learning Software
Viable is the world's first Generative Analysis Platform, harnessing the power of AI to automate qualitative data analysis, saving your team hundreds of hours of manual work every year. Our AI analyzes your feedback and automatically extracts actionable insights into easy-to-understand reports that read like a human spent days building them. We empower our customers to deeply understand the needs of their audience so they can optimize their product and experience. With our GPT-4 powered platform, you can: - Analyze massive streams of data efficiently, reducing operating costs and manual errors - Extract actionable insights to improve your products and services - Dig deep into the customer traits of respondents to uncover hidden connections Whether you work in Product, Customer Experience, HR, or Marketing, unstructured feedback is your most valuable resource. Turn it into your competitive advantage by actively listening with Viable, the world's first Experience Analysis Platform.
Locations
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Primary
Get directions
Oakland, US
Employees at Viable
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Arik Arad
Partner at Stonecourt Capital | Chairman at Cyviation | President at Arocon Consulting
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Roy Arad
Angel Investor | Serial Entrepreneur | Business Development Professional
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Paul Savini, CFP®
Helping people organize and optimize their money.
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Alexandra Steup
Executive Assistant to Chief Executive Officer
Updates
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Viable reposted this
AI Tools Repository: I'm furiously working away on a tool repo, so we can start surfacing the best tools for all budgets and use cases. I have over 70 tools going in but we are hand checking all submissions and tool features/pricing etc. I've now made the following live (links in comments): * Writing & Content Tools * Transcription and Analysis Tools * AI Research Repositories * Chrome Plugins * White Paper & Journal Research If you're on these lists, we would like to talk to you, to get more info and check we have the correct data. If you want to see these lists as we publish them, just follow me for updates. So far we cover OpenAI, Claude, Pi.ai, Grammarly, Nichesss, Copy.ai, Rytr, Writesonic, Simplified, ShortlyAI, Longshot Systems, Article Forge, Jasper.AI, Otter.ai, Fireflies.ai, Fathom - AI Meeting Assistant, Looppanel, Grain.ai, TLDV, Parrot AI, Notably, Lookback, Indeemo, User Evaluation, Speak Ai, Beehive AI, Dovetail, Notably, User Evaluation, UserBit, ~Great Question, Heymarvin, Viable, Chattermill, Enterpret, ChatSonic, Semantic Scholar, scite, SciSpace, Consensus, Elicit #LLM #AI #Repo #AIcontent #CRO #UX #UXR #Transcription #Analysis #UXwriting #copywriting #GPT #Claude
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Dreading the upcoming election? Us too. But here’s a vote you can feel good about: help Viable win the Product Tournament! No gerrymandering, no cacophonous debates, just a simple click to bring us closer to victory.🏆
The next contenders in Product Pick'em: AI Edition are Canny and Viable - two leading tools for customer feedback. Who will come out on top? Share your choice now! ⭐ #AI #productmanagement #productside
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Get your voting fingers ready! 👇
Ready for an exciting AI showdown? This week, we're kicking off 𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙋𝙞𝙘𝙠'𝙚𝙢 - Featuring the best tools for PMs incorporating AI in their roadmap! You will get to vote and determine the winners in each head-to-head matchup. Which AI tool will reign supreme for Product Managers? Get ready to cast your votes! 🤓
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Viable reposted this
𝐁𝐄𝐒𝐓 𝐖𝐀𝐘 𝐓𝐎 𝐏𝐑𝐄𝐃𝐈𝐂𝐓 𝐓𝐇𝐄 𝐅𝐔𝐓𝐔𝐑𝐄 𝐈𝐒 𝐓𝐎 𝐂𝐑𝐄𝐀𝐓𝐄 𝐈𝐓 - Daniel Erickson, founder and CEO of Viable discusses extracting action guiding insights from customer feedback with Chad McAllister, PhD in this episode of the podcast Product Mastery Now. It starts with someone on the product team who says, “We need to know more about what our customers need from us.” Then the product leader goes to some poor associate PdM and asks them to collate all of the data together. This person goes to customer support and asks for raw data or asks what the customers are saying. The customer support person gives a response off the top of their head, which is biased and is not the big picture. Then the PdM or a person on the CX team reads through the data, puts it into Excel, and adds a column for bucketing to tag the data, e.g., “checkout” or “onboarding.” The PdM may do this for several data sets, such as NPS and sales calls. They tag each piece of data, find the biggest issue, synthesize the data, and write a paragraph about the issue. That report goes to the top-level leadership. This process takes a phenomenal amount of time, from 10-20 hours per week. You get analysis for only 5-20 buckets, and because those buckets are so broad, it’s hard to take action on that one-paragraph summary. Unless you spend hours going through every single data point, you’ll miss some nuance. It’s hard to get the fidelity of information you need to act on it. We found that artificial intelligence is starting to help companies make better product management decisions. Computers can go through the data in less time and in a more nuanced way. [12:53] How can we use AI for better qualitative data analysis? The first text analytics softwares could understand what is in a word cloud and identify parts of speech, but a word cloud doesn’t give you much other than some topics you might want to pay attention to. Sentiment charts also don’t show you how to take action. Over time, we have gotten more sophisticated tools to identify different topics. Now, transformer models allow computers to understand language itself. They’re no longer breaking apart parts of speech. They’re using statistics to predict what was meant. These tools are better at detecting sarcasm and agglomerating different wording about the same topic, for example it could group together “checkout” and “cart.” These tools are much more helpful in analyzing large amounts of text. Our AI analytics tool Viable provides analysis itself. Instead of just grouping things together and identifying themes, it analyzes these themes in the same way a qualitative analyst would. You interact with it by piping data in and asking questions. https://lnkd.in/g-eMYZ82 Product development Managment association #productmanagement #jtbd #uxstrategy #userexperience
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Just got back from the Product-Led Alliance (tag https://lnkd.in/gNjBqYr6) event in NYC, and I've gotta say, I had some great chats with a bunch of product leaders. It's interesting how many understand the value in their feedback that they've just been sitting on. When you show them that it doesn't have to be so hard to tap into it anymore it's really eye opening. AI is shaking things up and they can finally put all of their data to use. Let's transform the way we listen to our customers and use that information to drive our decisions and strategies! And if you need help with this, check out @Viable #product #AI #feedback
Product-Led Alliance Employees, Location, Alumni | LinkedIn
linkedin.com
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Struggling to keep up with customer service reviews? Forget spending days on manual analysis. Here's how AI can streamline the process and uncover insights in minutes: 📊 Gather & centralize reviews from every platform. 📈 Employ sentiment analysis tools to gauge overall sentiment. 🔍 Go deeper with advanced AI, like Viable, for nuanced insights. 🗣️ Engage with customers by responding to their feedback. 📝 Track changes over time to see the impact of your actions. Upgrade your approach with AI and transform customer feedback into actionable insights. #GenerativeAI #CustomerFeedback #CustomerExperience https://lnkd.in/ew7aHUWx
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We’re at Product-Led Alliance’s Product Operations Summit in New York, bringing our AI expertise in transforming qualitative data into actionable insights for product management. We're excited to explore how Viable's innovative approach can foster discussions on the future of product operations. If leveraging AI for product development and enhancing customer satisfaction excites you as much as it does us, let's connect!
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AI is transforming how we approach yearly planning. Here’s how: 🔍 Analyzing data for precise KPI alignment. 📊 Crafting data-backed strategies for each goal. 🛠️ Quickly generating actionable plans and insights. The result? A more streamlined, efficient planning process, freeing up valuable time for strategic thinking and creativity. https://lnkd.in/exTwNbxD