We are thrilled to partner with Waters Corporation and join them on their AI transformation journey. Service leaders, are you ready to take your business to the next level? Sign up for a demo with us and discover how we can help you succeed: https://hubs.la/Q02JTc4q0 Shoutout to Brook Colangelo for being a fantastic partner! #AItransformation #ServiceLeaders #Innovation #DemoSignUp 🚀🤖🌟
Aquant
Software Development
New York, New York 11,699 followers
Service Co-Pilot: Combining generative AI, human intelligence, and service data to answer all of your service questions.
About us
Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.
- Website
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http://www.aquant.ai
External link for Aquant
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2016
Locations
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Primary
147 West 24th Street
4 Fl
New York, New York 10011, US
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82 Menachem Begin
Tel Aviv-Yafo, 6713829, IL
Employees at Aquant
Updates
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We're excited to see Aquant's President and Co-Founder, Assaf Melochna featured in Emilia David's recent VentureBeat article! https://hubs.la/Q02JL1_n0 🚨 The Biden administration is taking steps towards monitoring open-weight AI models, signaling the potential for future regulations. However, specifics on regulation plans remain unclear. The National Telecommunications and Information Administration (NTIA) emphasized the importance of assessing the dangers posed by public AI models capable of disrupting current systems. This is crucial for preventing potential disasters. What does this mean for AI developers? Read the article and find out! #AI #Technology #Regulation #Innovation #AIDevelopment
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Service leaders, skip the guesswork and let us quantify your potential savings for you in just ONE WEEK! We'll analyze your org's data, calculate your potential savings, and show you where you can be more efficient. Our 7-day challenge comes at no cost. Mike Rembelski from Beckman Coulter Diagnostics was happy with the results. Check out his full story here: https://hubs.la/Q02HSkf40
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Imagine the impact on your business if you could reduce service calls, truck rolls, and call-backs each by just 10%! �� The benefits are endless - lower costs, increased efficiency, and happier customers. By implementing a Service Intelligence Platform, you can streamline your operations and resolve service issues more effectively. Say goodbye to unnecessary extra steps and hello to improved productivity. 💪 Learn how Service Intelligence will take your customer service to the next level: https://hubs.la/Q02HNDnC0 #ServiceIntelligence #Efficiency #HappyCustomers
Service Intelligence Platforms: Exceeding Customer Expectations
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Planning an AI initiative to improve service performance? Choosing the right AI technology is key. Should you adapt ChatGPT or leverage Aquant’s Service Co-Pilot, purpose-built for service organizations? Find out the differences between the two here: https://hubs.la/Q02HdXMc0..
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The industrial machinery landscape is evolving rapidly, fueled by stiff global competition, escalating costs, and a dynamic workforce. Are you ready to step into the future of field service? 🗓 August 27 ⏰ Time: 11 a.m. CEST Join industry experts Clinten van der Merwe, TOMRA Recycling’s SVP Head of Global Service and Project Management, and Tim Burge, Director, Aquant, as they unveil key findings from Aquant’s 2024 Industrial Machinery Benchmark Report. Together, we’ll: 🚀 Learn how successful companies use data-driven tactics to thrive in global competition and manage rising operational costs. 📈 Unpack real-life success stories showcasing how Generative AI is reshaping service quality, streamlining supply chains, and slashing costs. 🔧 Uncover innovative approaches to attract and retain top talent—and dive into strategies for continuous upskilling and knowledge exchange to curtail service expenses. 💡 Discuss the importance of critical KPIs such as First Time Fix Rates and Resolution Times, with recommendations for accurate measurement and upskilling service teams. 🌍 Embrace sustainability as a core business strategy, exploring how digital advancements are pivotal in reducing carbon footprints and promoting sustainable practices. Don’t miss this opportunity to gain valuable insights and practical strategies to elevate your field service operations. Register Now! #AI #Webinar #CustomerExperience #ServiceOptimization #GenerativeAI #BusinessGrowth #Aquant #FieldService #AIIntegration #IndustrialMachinery #ServiceEfficiency #CustomerSatisfaction #Sustainability #DataAnalytics #CSR #Tomra
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Read, watch, and listen to all of Aquant's news in our latest edition of #TheFix! 🔹 Read: Aquant Named a 2024 CRM Top 100 Company in Customer Service by CRM Magazine. This year, generative AI is transforming CRM, and Aquant’s inclusion on this prestigious list highlights its revolutionary impact on AI for customer service. 🔹 Watch: Future-Proofing Your Service with AI. Join Jan van Veen and Tim Burge as they delve into cutting-edge AI strategies, answering key questions about costs, customization, scalability, and much more. 🔹 Listen: How Comfort Systems Closed the Skills Gap & Cut Service Costs. Joe Lang, VP of Service at Comfort Systems USA, shares insights on overcoming service challenges and emphasizes the urgency of implementing an AI strategy. Stay ahead in the game with Aquant! 🚀 #AI #CustomerService #CRM #Innovation #FutureProof
Cue the confetti: Aquant is named a 2024 CRM Top 100 Company 🏆
Aquant on LinkedIn
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🎉 Big News! 🎉 We’re super excited to share that Aquant has been named a 2024 CRM Top 100 Company in Customer Service by CRM Magazine! 🙌 This honor shows our commitment to revolutionizing customer interactions and boosting efficiency in the manufacturing world with advanced AI. Huge thanks to our amazing team and partners—this wouldn’t be possible without you! Here’s to more innovation and success ahead! Read the full announcement here: https://lnkd.in/ej9y6Tuz #Aquant #CustomerService #Marketing #Sales #CRM #AI #Innovation
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🚀 Aquant's 2024 Industrial Machinery Service Benchmark Report reveals that many companies with dealer-based service models lack data visibility, especially in sectors reliant on warranty data. Warranty data offers only a partial view of service history. Implementing personalized field service AI tools and Shift Left strategies can provide a clearer understanding of operations. Want to optimize your service operations? 📈 Read our latest blog post! https://hubs.la/Q02HfnT20 #AI #FieldService #ShiftLeft #WarrantyData #ServiceOptimization
OEMs & Dealers, Solve Service Challenges with Complete Data - Aquant
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Despite often being overlooked in AI discussions, field service professionals—such as those in HVAC, plumbing, and electrical maintenance—are poised to benefit significantly from AI's advancements. A survey of field service management leaders highlights that AI is expected to impact call center operations, customer service, route optimization, and job prioritization. AI will never replace field service workers, but AI's integration can enhance efficiency by leveraging internal and external data to optimize scheduling, dispatching, and job execution, enabling technicians to complete more tasks in less time. Unlike other AI applications that face regulatory and ethical hurdles, field services present a less crowded and highly promising investment opportunity, offering substantial growth and efficiency improvements without the typical downsides. Field service workers are ready for the AI revolution. Service leaders, are you ready to invest in their future? Read the full article here: https://hubs.la/Q02Gbnbx0 #AI #FieldService #Innovation #Efficiency #InvestmentOpportunity #FutureOfWork
30M Field Service Workers Represent the Best-Case Scenario of AI’s Impact
contractormag.com