You're navigating a negotiation with a client. How can you set boundaries without stirring up emotions?

In my experience,first of all there is need to do homework before meeting so that we can well aware about their need, desire and taste etc. Second if we will focus on how the product or service beneficial for the Client that would be great and here our before meeting research data will come Into play. Third, observed client body language , way of talk, eye contact etc,most important to receive the signal that client interested or engaging or not. Fourth, very rare and for typical tough clients, we always have some extra offers so that client feel win-win situation. It’s usually come into play in while closing big deal. Forth, use the joke or laughter words during dialogue delivery for making communication for interesting and friendly.

1. Set boundaries only if necessary and you can’t negotiate, do it from the beginning of the negotiation. Be clear why you can’t, it is not about you don’t want to, you can’t - you don’t have the power or it’s at your limit of profitability or whatever put you in the impossibility to negotiate those elements . Be sure later you will not come back and accept to negotiate, you will lose credibility. 2. Show flexibility- by surrounding non-nego elements, with elements you are ready to negotiate and are in both parities interests to negotiate. 3 . Adopt a cooperative negotiation and be clear in communication . 4. Be prepared to make concessions valuable for the other one and always ask something in return valuable for you.

To effectively de-escalate a potential tense situation, try to find the common ground. Emphasize the areas where you see eye to eye. Start building from the common ground and integrate as much as possible from the client's perspective. If there are things you simply cannot do or offer to your client, explain The Why behind and try to figure out together a way around it.

Good evening folks. This is a tight rope walk and is never easy. Listen and observe. The body language is possibly the best giveaway... While the client may not say in so many words, her/ his body language will reveal far more. Secondly personal remarks, especially on the physical appearance and anything that may rub the client the wrong way are a clear no-no. Also, use humour to de escalate a situation. Change the topic. And be transparent. Having done both sales and purchase, these are my learnings across the years. Best wishes.

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